Category book promotion

Aug 29 2013

Book Reading or Signing: Is It Worth the Effort?

The best way to answer this question is from a cost-benefit analysis.

You have to be careful with this. You might get the answer wrong if you only consider the financial costs and benefits. There are some indirect costs and benefits that are important to consider, too.

With this in mind, I will try to demonstrate how every author can benefit from doing at least one reading or signing, but that most authors shouldn’t hold multiple events.

Costs include:

  • Transportation: Gas and wear and tear on your car getting to and from the event, airline tickets, hotel stays, food expenses that you wouldn’t have otherwise incurred (if you’re out of town), etc. If it’s a local event, it should just be gas and mileage.
  • Stocking titles: Ordering paperbacks or hardcovers (don’t forget to include shipping and handling from the publisher to you) to stock up for the event.
  • Materials: You may be able to keep this free, but it could include a nice pen, a sign with your name on it, bookmarks to put in the books, business cards, jump drive (to load the files onto a computer supplied by the venue, for example), and anything else that you may need to buy in order to hold the event.
  • Venue fees: I suggest trying to avoid this, if possible. If the local bookstore is charging a hefty fee, it may be a way of trying to discourage indie authors from doing this. (However, if you’re holding a conference and planning to sell tickets to the conference, for example, then paying a venue fee may be worthwhile.) If you’re having trouble finding a venue, what prevents you from doing a reading at a public park? Maybe a coffee shop would host it with the prospects of selling coffee to your audience. Where there is a will and some creativity, there is a way. For example, if you have a zombie book, setup a zombie race, then do a zombie reading at a campfire.
  • Miscellaneous financial expenses. For example, you might want to get setup with PayPal to accept non-cash payments, in which case you must account for transaction fees. You might make a special trip to the bank to get plenty of change for cash payments, too (there is more gas and mileage, unless you plan ahead and get this during a routine trip to the bank).
  • Time and effort: These are costs, too! Your time is worth money. It is possible to spend just a little time finding a possible venue, setting it up, promoting the event, attending the event, and getting there and back. If so, then there may not be much time and effort involved. But if you’re spending many hours on this, don’t forget to consider time and effort as part of the total cost.
  • Money and effort that you put into promoting and populating your event. Running an advertisement costs money. If you’ve already built up a very large following in the location of your event, it should be easy to share the news and gather an audience. If you’re a new author or don’t yet have a very large following, it may be difficult to get an audience (it’s not impossible, though: First, you can get friends, family, acquaintances, and coworkers to help populate the event; you can also be creative, and put Zombie Race flyers, for example, all over town where your target audience is likely to see them). Either way, you can populate an event with little cost to you. In fact, advertising to generate a following probably won’t pay off.

Benefits include:

  • Immediate direct sales of physical copies or e-books (come prepared to transfer a .mobi file right onto a Kindle, or a PDF right onto a laptop; and you can even find an electronic tool for signings). If you already counted your purchased author copies as a cost, then figure the total sale price as a benefit.
  • Leftover author copies may not be a sunk cost. You might be able to reuse them at a future event, supply them to a bookstore, send them to the media as part of a press release package, or sell them in person. If so, the leftover copies do provide you some value.
  • You may sell future copies from bookmarks, business cards, and other promotional materials that you passed out. Someone who didn’t buy a copy at your event may go home and buy a copy later.
  • A very important factor is referrals that you generate during your signing, which may not have come otherwise. This is difficult to predict and still difficult to gauge months later. How much do you believe in your book? Is the material so good that it’s likely to generate referrals, and is the packaging so good that it’s likely to generate sales from those referrals. Another issue is that it can take many months for branding and referrals to pay off. Unfortunately, many referrals don’t pay instant dividends. But those future sales are important benefits. They count, too.
  • Any promotion that you do to spread awareness of the event also helps with your overall marketing and branding efforts. It’s not easy to judge what effect this may have, if any, on your sales, but it has the potential to improve sales a little.
  • Suppose you want to tour the country in your r.v., or suppose that you’d like to visit the Statue of Liberty with your family, for example. The trip itself may have many benefits. If so, you might be willing to invest in the trip simply from a vacation perspective. This could have a large benefit to you or your family, personally, which may offset the financial business cost to some degree. If you would take the trip anyway, but are thinking about holding the event while you’re there, then the costs and benefits of the trip may cancel one another out, more or less.
  • There may be some tax benefits. You get to subtract your business expenses when you prepare your tax forms (see an accountant or attorney to be sure).
  • Here is an important benefit that may make it worthwhile to hold the event once, even if otherwise the cost-benefit analysis would suggest not to do it: Think how your AuthorCentral page, fan page, blog, social media, and any other websites will look. First, you can put the event on your schedule, announcing that you’ll be holding the event. Afterward, you should post a picture of yourself at the event (showing a professional-looking, well-attended event in the background). You can even post a video on YouTube (and link to that from your blog and elsewhere). Will it improve your author image? If so, it may help with the image that you brand.
  • The experience of holding the event itself has value, especially the first event. This counts, too.
  • You get to interact with some of your readers and potential readers. This by itself provides some value to you. In addition, readers are more likely to buy your books when they meet you in person, interact with you, and enjoy the interaction. This also improves the prospects for sales, reviews, and referrals (of course, if the book doesn’t look professional or isn’t well-packaged, the event seems unprofessional, or you make a poor impression, then all of this will be negated; you have to judge all of these things, too, in order to properly weigh the costs and benefits).

Why should every author do (at least) one reading or signing?

See the last three points above. If the costs seem to outweigh the benefits financially, you should still strive to put together a low-cost event, populate the event as best you can, and aim for the benefits that these last three points have to offer. If you get a few sales and referrals, too, great; but focus on the last three points.

You can keep the costs down by finding a free local venue (like a picnic in the park), only holding one event, not spending money on advertisements or promotions, limiting the stock to just a few copies (or going e-book only), not spending too much time on setup, using only materials that you have handy, etc. If you want to, you can definitely keep it affordable. If you’re a new author or have very little local following, and if you have friends, family, acquaintances, or coworkers to support you, you can at least put a small group together. This still gives you the chance to announce the book on your blog and author page and to post photos of the event afterward (do your best to make it look professional in the photo – you signing a book with a couple of people in line is fine). If you get a few readers you don’t know to attend, you sell any copies, or get any referrals, that’s gravy.

Who should do multiple readings and signings, and who should only do one?

You shouldn’t invest much time and money on a reading or signing, and you shouldn’t hold multiple events unless and until you have a very large following in the area.

A new author should just hold one low-cost event and shouldn’t expect outside attendance (i.e. beyond what you can put together with people you know). Any other author who doesn’t have a significant following in the area should do the same.

Your blog following consists of people from around the world. Very few are likely to live in any given city (well, if you have friends, family, and acquaintances on your blog or if your followers gravitated toward you because of your common roots, these might be exceptions). You can’t look at your total number of followers either: How many people are likely to view one post? If about 10 people view a post, and these 10 people live all over the world, you can’t expect your blog following to generate an audience at your event.

If you’re only selling 10 copies per day at Amazon, most of the customers won’t even check out your author page, and if they do, most live all over the US. So you can’t expect random customers to populate your event.

If you have a fan page with thousands of fans signed up, that could be significant. If you’ve sold thousands of books, that may help you to generate an audience at your event. If you’re a celebrity of sorts, you may have a significant following on FaceBook and Twitter. In these cases, it could pay off to go on a tour, especially when you release a new book. But in these cases, you’re probably already a very well-established author.

If you have a strong local following, that’s significant, too. In this case, multiple events in your region may be worthwhile. This is one way that a new author can benefit from multiple events.

Chris McMullen, self-published author of A Detailed Guide to Self-Publishing with Amazon and Other Online Booksellers, Vol. 1 (formatting/publishing) and Vol. 2 (packaging/marketing)

Aug 20 2013

Free Books with Goodreads Giveaways

One way for authors to help create some buzz for their upcoming or newly released books is through the Goodreads giveaway program.

It’s also an opportunity for readers to potentially receive free books that interest them.

http://www.goodreads.com/

You have to have a physical book in order to enter it into the giveaway program. You can make a paperback through CreateSpace, for example. You must supply both the books and pay the shipping and handling. Package your books carefully and spring for delivery confirmation (so you can show, if needed, that you did fulfill your end of the bargain).

If you elect to enter the program, be sure to read the terms and conditions (you can find them from your author dashboard at Goodreads).

You can give just one copy away, but if you’re hoping to receive some reviews, it’s probably worth giving away 5 to 10 copies. Let your giveaway run for about a month to help generate some interest in your book.

Winners are encouraged to leave reviews, but reviews aren’t guaranteed. Reviews may be good, bad, or neutral. Authors may hope that reviewers will be in a good mood because they received a free book, and most will probably appreciate winning the contest, but of course all reviews won’t always be good. They may be more likely to post the review on Goodreads than Amazon, but some people are likely to do both. Keep in mind that if they do post the review on Amazon, it won’t show as a verified purchase (although, with Amazon owning Goodreads now, it seems like they could do this if they wanted – it sure would be a nice feature).

I’m presently trying this out. I entered volume 2 of my self-publishing book into the giveaway. There are 10 copies available (and so far, only 43 people have entered the giveaway – thus, presently the odds are very good). If you enter the giveaway, but don’t win one of the free books, contact me after the giveaway ends if you’d still like a free book (assuming I don’t receive hundreds of requests – I wish I had that kind of popularity, but I don’t – I’ll be happy to oblige).

http://www.goodreads.com/book/show/17863881-a-detailed-guide-to-self-publishing-with-amazon-and-other-online-booksel

Check out other books that are enrolled in the giveaway program.

http://www.goodreads.com/giveaway

Click on a tag to narrow the search results, or use the search field (just above the list of tags) to enter a tag that interests you.

Here is a short sample of giveaways:

Amaze Every Customer Every Time

Shep Hyken

http://www.goodreads.com/book/show/17723505-amaze-every-customer-every-time

Cursive Handwriting Workbook for Girls

Julie Harper

http://www.goodreads.com/book/show/18233806-cursive-handwriting-workbook-for-girls

The Magdalene Mystery

Christine Sunderland

http://www.goodreads.com/book/show/18128152-the-magdalene-mystery

I Was a Teenage Mad Scientist

Derek J. Goodman

http://www.goodreads.com/book/show/18196669-i-was-a-teenage-mad-scientist

Bankrupting Physics

Alexander Unzicker and Sheilla Jones

http://www.goodreads.com/book/show/16059515-bankrupting-physics

One thing I noticed as I searched through the giveaways was that some of the descriptions state that they are for Advance Review Copies, Autographed Copies, or Signed Copies, for example. In my giveaway, I’m just giving away an ordinary copy.

Chris McMullen, self-published author of A Detailed Guide to Self-Publishing with Amazon and Other Online Booksellers

Aug 9 2013

A Model for Pricing Books

Pick two.

If you want to go out to eat, the best you can hope for is two out of three.

The three options are:

  • Quality
  • Service
  • Price

If you want top quality – i.e. excellent taste, fresh food, amazing cleanliness, incredible ambiance, superb view – and awesome service – i.e. friendly greeting, quick seating, fantastic personality, everything you want just when you want it – then you should expect to pay for it.

It’s not reasonable to expect perfect quality, perfect service, and super low prices.

So if you want low prices, you should expect to sacrifice either quality or service to some extent.

Pick two. If you can get two of the three, that’s very good.

Sometimes you only get one. When it’s really bad, you strike out.

The ‘pick two’ idea has been around for some time. It’s worth considering when pricing books.

The first step regarding price is to try to find other books that are very similar to what you’re selling. Customers will be comparing your book to other books like yours when they shop.

Now the question is whether you should be at the high end or low end of this price range – or somewhere in between.

Don’t assume that you need to be at the bottom end of this price range in order to sell books. Don’t assume that you can’t compete with top selling authors or big publishers.

It’s intuitive to most people that a lower price should lead to more sales. It seems like a basic law of economics, right? But it often doesn’t work out that way.

One major reason is that so many people believe that you get what you pay for. Another issue is that several buyers have some experience with poor quality.

Thus, there are cases of authors selling fewer books after lowering the price or actually selling more books after raising the price. It doesn’t always work out this way, but sometimes it does.

Price doesn’t drive sales.

Look at it as two out of three. Price is only one factor.

Quality and service are two other factors.

If you have a high-quality book, setting the price at the low end of the range for similar books may be a problem. People who are looking for better quality may not be browsing the low end of the price range. Where are the readers who are thinking, “Nah, I don’t want quality”? Readers who’ve had a poor experience at the low end of the price range may be exploring somewhat higher prices, hoping to get something better.

Quality doesn’t just mean one thing. It includes good editing, good writing style, good formatting, good characterization, good plot, ease of understanding, entertaining, creativity, professional touches, evoking strong feelings, etc. It also includes a great cover, great blurb, and great Look Inside – since these features help readers judge quality when they’re about to make a purchase.

Then there is also service. For authors, this comes through marketing.

Marketing drives sales. Price doesn’t drive sales. Price may deter sales, if too low or too high. But price doesn’t create sales. Quality and service (i.e. marketing) help to stimulate book sales.

Marketing can be a service. For one, marketing helps bring the book to the customer, whereas it’s such a challenge to find the right book through a search.

A good review online or at a blog from a credible source helps customers find a book in a genre that they read, which may potentially be high in quality. That’s two out of three already, so the price shouldn’t be at the bottom end of the spectrum.

Personal interaction helps to sell books. Interact with the target audience in person. That’s a service that the author provides to the reader.

Readings and signings are services, too.

If you have a quality book and you market effectively, your book shouldn’t be at the bottom end of the price range.

If your book is at the bottom end of the price range, shoppers may be wondering what the book may be lacking. If it’s not lacking anything, it should be worth paying for.

If a cup of coffee made in less than a minute can sell for three bucks, a book that reflects months of hard work should be worth more than that. 🙂

One last word about price. Just having a low price doesn’t suggest a great deal. It suggests that quality is lacking.

But having a sale may stimulate sales. If the price is normally higher, a temporary reduction in price may have this effect. Not from the random customer who just discovered the book – this customer doesn’t know that the price is usually higher. You have to promote a sale for this to work.

Promotion is a form of marketing. As long as you’re going to the trouble to spread the word about your book, you might want to earn a higher royalty for your effort.

A sale can be useful if the copies sold at the promotional price are likely to draw in additional sales. Promoting the first book in a series or discounting an omnibus may have such an effect, especially when the first book is very good at compelling readers to want more (this isn’t the case with all series).

A sale is also more effective when it’s not too frequent. Otherwise, people will just wait for the sale, and it will be hard to sell books in between sales.

Finally, you want your promotion to be targeted at new customers. If you’re advertising your sale to people who’ve already bought your book, you’re not reaching new customers – instead, you might be frustrating buyers who’ve paid more.

Chris McMullen, self-published author of A Detailed Guide to Self-Publishing with Amazon

Jul 14 2013

What to Do When Sales S-T-I-N-K

Flop Pic

There are tens of millions of books to choose from. Only the top couple hundred thousand are selling once or more per day on average.

Sometimes, an author pours much time, effort, and passion into a book, but the sales don’t come. It happens. Too often.

Faced with this situation, the author has three options:

  1. Give up. (Wrong answer.)
  2. Try again. (Last resort.)
  3. Change it. (Pick me.)

There have been books that didn’t sell when they were released, but began selling after making some changes. So there is still hope! 🙂

After putting months into a book and possibly already investing some money only to see the book flop when it finally comes out, it’s important not to sink too much more time and money into the same venture: What if it flops again?

Consider changes that have the potential to make a high impact without too much additional time or expense.

What you should consider changing depends on why the book isn’t selling. If you can obtain honest feedback from your target audience, that may help to point you in the right direction.

Give your book a chance first. You can’t expect it to be a hot seller on Day 1. If a few weeks go by and sales are dismal, that’s different than just having a couple of sales during Week 1.

But if you’re not already marketing actively, it’s never too early to start that. (In the future, pre-marketing would be wise.)

If your book isn’t getting noticed:

  • Maybe the cover isn’t grabbing attention. Try a different design. You don’t want to invest a lot of money in the cover of a book that has already flopped once. But you can find some inexpensive options and you can also try changing it yourself. Ask for suggestions, search for stock photos, and browse covers to see what tends to grab your attention.
  • Are the keywords large and easy to read? Does the font seem to fit the content and create a little interest, without being difficult to read? Is the main image very large, and does it stand out well? Research common cover mistakes and ensure that your cover has avoided these.
  • Maybe the title doesn’t create interest. This is easy to change for Kindle eBooks, but requires disabling sales channels and republishing as a new title for print books because the ISBN is linked to the title. Sometimes, a different title and subtitle attract attention better. Ask for feedback on your title and subtitle.
  • The best thing you can do to get your book noticed is learn how to market effectively. Research marketing strategies and try them out. With tens of millions of books to choose from, it takes effective marketing to help customers learn about your book. If you’re already trying to market your book, try some different marketing tactics. Some strategies don’t work for some books and authors. If it’s not working, try something new. Ask for suggestions. But if the packaging or content have serious issues, you need to make some other change in addition to marketing.
  • Try a marketing promotion. For example, you can make your book free for a day if your book is in KDP Select; but just making it free won’t have much effect unless you also promote the freebie (e.g. maybe you can find some blogs relevant to your genre that sometimes announce freebies). Instead of making your book free, you could temporarily reduce the price; but again, that won’t help your book get noticed unless you also promote the sale. If you have traffic from your target audience at a blog, website, or social media, a contest might get some attention. But for a book that has already flopped, I wouldn’t do a promotion without also changing the packaging (see below).

If your book is getting noticed, but isn’t selling, it could be a problem with the packaging – i.e. a target audience mismatch. If the book is attracting the wrong audience, nobody will be buying:

  • A common problem is a cover that attracts the attention of the wrong audience. For example, if the book is science fiction but the cover doesn’t have any imagery to suggest this, whatever audience is attracted to the cover’s images probably won’t be looking for science fiction. It can be more subtle: If the cover looks like a hot and steamy romance, and the book is romance, but isn’t hot and steamy, that’s also a packaging problem. Browse top-selling books in your specific genre that are similar to yours to see what attracts the interest of your target audience. Ask for feedback. Try to find more suitable stock images. Reconsider your color scheme and its relation to your subject and genre. Consider investing a little money for a more effective cover.
  • Change the blurb. If you’re not happy with sales, change the blurb. Change it again and again. Try several times. Solicit feedback. Study other blurbs, especially of successful books from small-time authors and publishers. Remember, your blurb isn’t a summary and shouldn’t give the story away (then buyers feel it isn’t necessary to read it). The blurb’s main function is to attract the interest of the target audience. Arouse their curiosity so that they have to look inside. When sales pick up, that’s when you stop messing with your blurb.
  • Does your title send a unified message along with your cover? For example, if the title sounds like a mystery, but the cover looks like action, this may create buyer confusion. Packaging works best when the title and cover send the same, clear message about which genre the book is and briefly what to expect. Solicit feedback, and ask specifically about this issue.
  • Buyers see several covers in search results. Your book has just a few seconds to attract the interest of buyers in your target audience. A common problem is that the author is partial to an image on the cover because the author knows it relates to the story, but the shopper doesn’t know this. So if there is some image that really doesn’t belong on the cover – i.e. it’s not clear in three seconds that this image fits the genre and subject – then it may be hurting sales. Look, if sales stink now, it can’t hurt to try a different image, right?
  • Don’t underestimate the importance of browse categories. You want your book to be listed in highly relevant categories and nothing else. Find similar books that are selling well to see which categories they are listed in. Change your categories if needed. If Amazon has added extra categories to your book that aren’t a good fit, contact AuthorCentral and ask politely if they could please be removed, explaining that you feel they might create buyer confusion. This happens: A buyer clicks on a book hoping to read a romance, but sees both romance and action in the categories. “That’s not what I was expecting,” says the buyer as she walks away. If sales are slow, something isn’t working, so it doesn’t hurt to make a change and try it out for a few weeks.
  • You might as well explore a different set of keywords while you’re making other changes.

Sometimes, your cover and title grab attention, and your cover, title, and blurb are attracting the right audience, but the book still isn’t selling:

  • Give your Look Inside a close inspection. Does your book have a slow start? Do the opening paragraphs closely correspond with the genre? Are there spelling or grammatical mistakes? Are there formatting issues? Is there so much front matter that it takes a long time to reach the action (if so, try moving some of it to back matter)? Try to find what might be deterring sales from readers who check out the Look Inside. Better yet, strive to polish the Look Inside and revise it so that it attracts interest. Maybe revise the opening chapter so that it grabs interest and is a close match for the genre. Consider adding a few professional touches, like professional looking design marks (check out the Look Insides of several traditionally published books). Solicit feedback on your Look Inside, especially from your target audience.
  • Reconsider the price. Check out the prices of similar books that are selling well. At least, you could test out a new price for a few weeks and see how that goes. If you drop your price, advertise this on your blog, through social media, etc.; the sale may help to create interest. Price is usually not the main factor, unless the book is very short or way overpriced. Many authors change nothing but the price with no improvement. Save dropping the price (except for a temporary sale) for last. I would try everything else first before lowering the price (unless you are way overpriced, like a $9.99 nontechnical Kindle book). If your price is already low, consider raising the price (it might seem counterintuitive, but many people believe that you get what you pay for, and there are stories of authors who have raised their prices from 99 cents to $3.99 and actually started selling more books). Remember, it’s not just the number of sales that matters, but also the royalty. If you drop the price, you can actually sell more books but earn less money. At 99 cents, you have to sell 6 times as many books just to draw the same royalty as a $2.99 list price at KDP (since the royalty rate changes from 35% to 70%, if eligible – and the fees at 70% won’t be much if it qualifies for 99 cents).

Reviews could be a factor. But reviews often don’t have the effect that authors expect:

  • If you have no reviews, or if you have a small number of reviews that includes a bad review, your book might benefit from more reviews. But it might not. Keep in mind that nothing is better than the natural assortment of reviews left voluntarily by actual customers. It takes more sales to generate such reviews, which means effective marketing. You can hope to solicit reviews from advance review copies – free books given upfront to potential reviewers with no strings attached, where it’s clear that any review (good, bad, or ugly) is welcomed (don’t violate the customer review guidelines). A review from a blogger in your genre may be helpful (even if the review isn’t posted on Amazon). Sometimes, time and patience draw a few reviews that make a difference. Other times, you happen to get a couple of rave reviews, and sales don’t pick up at all. It happens.
  • If you have a small number of reviews, and they’re all good, buyers may be suspicious. If you just have good reviews, you have something to be happy about (that’s a problem many authors would love to have); focus on that. Keep marketing, and more sales will eventually draw more reviews. Hopefully, the new reviews will be good, too – because no author likes to receive bad reviews. Even if you don’t have any bad reviews (which would be sweet), once you have enough reviews, there will finally be a healthy assortment of opinions which helps to provide balance.
  • Does any criticism in any of the reviews have merit? For example, a review might complain of a storyline issue, or describe spelling and grammatical mistakes. If so, it might be worth reworking part of the story or finding an affordable editor. You can’t implement every suggestion made by every reviewer; you have to decide what has merit and what’s reasonable to change. Sometimes a critical review helps the author improve the book.
  • Commenting on reviews carries a huge risk. Especially, if you make the mistake of reacting emotionally or making more than one comment. Once you make a comment, the reviewer can simply ask you a question, which draws you into a conversation. Then suddenly there are several comments. If the reviewer becomes upset, the reviewer can get friends and family to leave reviews and make comments. Only the author’s image is at stake – not the reviewer’s image. Strive to look like a professional author; don’t ruin your author image over a review. If you get a review with wrongful criticism that kills sales, don’t do anything for a few days (this gives you time to calm down and think, and to see if sales are, in fact, slowing – if sales keep up, the best thing is to just leave it alone; reviews often have less effect than we expect). If sales died and you feel that there is nothing to lose, if you feel that a tactful comment might have an impact, if there are no sales, you might feel that trying this is better than nothing – but it must be tactful and you need to let go after that (don’t add more comments later). If the comment has no effect on sales and the reviewer doesn’t respond to the comment, go ahead and delete your comment; but if your is not the only comment on the review, don’t delete it – otherwise, there will be a note saying that the comment was deleted by the author (which means poster, as in author of the post, although shoppers may not interpret it this way). Most authors would advise you not to comment; and most others would say that you must be tactful and stop after the first. Besides, most shoppers will read the review, but not check out the comment. The better thing to do is marketing, trying to improve sales through marketing and promotions, try changing the packaging or content, and hoping that after weeks and months, some new reviews will help offset any bad reviews.

When I first published my conceptual chemistry book, sales really took off in the UK – better than in the US. This was really exciting, until I received my first review. It was a bad one. Often, a bad review has little effect; and sometimes a bad review actually improves sales. But when the only review is one or two stars, many customers won’t even look at the book. And when the review is really short and just vaguely states that there are many typos which could easily confuse the reader, it creates a lot of doubt in buyer’s minds. It sounds like the book is plagued with problems. And the review didn’t clarify whether the problems were typos, differences between American and English notation or vocabulary, mistakes in the content, issues with the equations formatting improperly in the Kindle edition, or what. So, of course, most buyers assume the worst. Sales had been frequent prior to this review, and then sales stopped dead. I’ve had other bad reviews, and most of those have actually improved sales. But this one was a doozy. Fortunately, I had several other books that were selling well (one benefit of publishing multiple books), and this book continued to sell in the US (fortunately, the UK review didn’t carry over into the US). Let me clarify that I have two different chemistry books with similar titles; the one with the blue cover is the far better book, and that’s the one I’m referring to here.

This review cut deep. I had already had about 20 versions of the completed file from plenty of editing. It’s not like the book hadn’t gone through many rounds of editing. I was shocked that anyone could think it was plagued with problems. I’ve read many technical works that are, in fact, loaded with mistakes. I also had a reputation for content knowledge and much teaching experience. And I wasn’t quite sure what the reviewer was complaining about, since the review was quite vague.

So here is my experience with such an issue:

  • I debated with myself over this for some time, then decided to try a single tactful comment. After all, sales were suddenly nonexistent. There was still some risk, however, because I had other books and a reputation to uphold. The reviewer didn’t respond (it would have been nice to receive a little clarification – but reviews are primarily there to benefit shoppers, not authors), so I removed my comment. Hindsight shows that this option wasn’t worth exploring in this case.
  • I re-read my book a few times. I did find a handful of silly mistakes in Chapter 2, and a couple of other issues. So I fixed those. Then I had an issue with the equations; I knew that they formatted better on a few electronic devices than others. So I retyped every equation and formatted it as text with subscripts and superscripts, in color, so that there wouldn’t be any problems with the Kindle formatting of equations. This took a great deal of time (every compound mentioned anywhere in the book was written with equation formatting, like H2O), but now I knew the equations would all format nicely. I checked them repeatedly for possible mistakes. (Wish I had thought of this the first time, but I was focused on the paperback first.)
  • I revised the book, calling it a new edition in the copyright page, corrected the mistakes and some other minor issues, and reformatted the equations for the Kindle edition. I revised the blurb to mention that it had been updated and when (since the review is dated, this allows for logical deduction; and I didn’t want to call attention to past problems in the US). This led to a trickle of sales in the UK and a slight improvement in the US.
  • I visited AuthorCentral and reformatted the blurb to include bullets and boldface. This had a small effect, too.
  • Then I added a line near the top of the blurb describing my qualifications. That was the magic answer. Why hadn’t I thought of this before? (Well, I often put any relevant expertise into the blurb, but not often near the top.) Who had more credibility? An author with a degree in the subject or a reviewer who didn’t specify any credentials? Some UK buyers took a chance once I thought of doing this; the US sales improved, too. Eventually, with the sales, a couple of good reviews came, too. The main thing that worked in my case was revamping the blurb and exercising patience (it took weeks before the rebound came).

If things are really bad, you might need a fresh start. You could unpublish and republish later (wait at least 30 days). If you do this, you have to make some dramatic changes (otherwise, you shouldn’t expect any improvement the second time). Keep in mind that I’ve never unpublished and republished a book myself, so I don’t have direct experience with this. But I have seen others do this:

  • Note that your book may remain on AuthorCentral even if you unpublish. If it’s available in print, the reasoning is that some customers may have used copies to sell. So you probably can’t have a print book removed from your AuthorCentral profile. If your book is only available in eBook format, you could ask if this is possible, pointing out that nobody will have a used copy to sell.
  • When you republish, it’s possible for your old reviews to get reattached to the republished book. If this happens to the eBook, contact KDP and explain that you’ve unpublished, revamped the book (explain how), and politely request a fresh start. Keep in mind that the original reviewers may leave new reviews on the new book if they discover it.
  • You can try a new title, cover, and blurb. But if you had any buyers the first time, they might be frustrated to buy what they believe to be a different book that turns out to be the same book again (but if sales had been slow, it’s probably worth the risk and there weren’t too many buyers in the first place). You can also try changing the content, getting the book edited or formatted, and improving the Look Inside.

On the other hand, if sales are good to begin with, don’t fix what isn’t broken. Maybe you are wondering if sales could be great instead of good. But what if you change something and sales go south? It’s not easy to recover when sales slip. So if you’re content with sales, I recommend not changing anything now. If sales slip in the future, consider making your changes then. (Also, if sales are good to begin with, any drastic changes – like a new cover – might fool a previous customer into buying the same book again, which may frustrate the buyer.)

Finally, not every book idea has an audience, and occasionally there may be an audience, but it’s really hard to get the book to that audience. Repackaging and marketing can’t help every book. Some books have ideas that just don’t interest readers. Other books are so highly specialized and only interest a very narrow audience (many specialized books have a significant audience; I’m talking about an extreme case here). Once you have given it your best shot, if sales still don’t come, all you can do is start over. If that’s the case, next time do some research prior to writing your book. Try to find similar books to see if a possible demand exists for your book idea.

Remember, all books that had good intentions surely go to Book Heaven. 🙂

Chris McMullen, self-published author of A Detailed Guide to Self-Publishing with Amazon and Other Online Booksellers (Volume 2, now out, includes several marketing, pre-marketing, and packaging suggestions)

Jul 1 2013

Comparing Commercial Marketing to Book Marketing: What Can We Learn?

Commercial Marketing Pic

We’re exposed to marketing every day.

So when authors realize that they must market their books to sell them, it’s not like they have no experience with marketing at all.

We all have experience with marketing.

It’s not that marketing is new. It’s just that marketing books is different.

Some of the strategies that we see every day can be applied to books. However, some strategies that work for other products don’t tend to work well for books, or work differently for books.

(1) Advertising.

If you saw a commercial right now advertising a new brand of laundry detergent, would you run to the store immediately and buy it?

  • I’m guessing not. But if your answer is yes, I’d like to pay you some money to watch commercials for half an hour. 🙂

If you saw a commercial right now asking you to run to the store to try a new brand of potato chips, would you do it? What if the commercial asked nicely? Pretty please? What if the commercial tells you instead of asks? Go there now! Or threatens you? Or else you’ll be the only person on earth to never experience this wonderful new taste.

  • People usually don’t like being told what to do, or being asked to do something that seems quite inconvenient for no other reason than to give others profit.

If you saw a commercial right now telling you about a new brand of shoes that’s the best ever, would you believe it? Suppose instead that the commercial describes what makes the shoes better. Would this strategy have a different effect?

  • Just hearing that a product is good doesn’t tell a customer how the product will help him or her. But knowing something specific that the product does might accomplish this.

When you go shopping, what you probably remember is which brand names sound familiar. People are more likely to buy products they’ve heard of before. This is the idea behind branding.

Advertisements help to establish brand recognition.

When you’re shopping, you might also remember something about the brand. For example, you might associate a particular brand name with luxury (like Cadillac) or trust (like Sears when they branded their image of Satisfaction Guaranteed), or you might recall a slogan or logo.

One strong goal of marketing books is developing a brand. The author can be the brand. Or it can be the name of a series (like Dummies) or a distinguished character (like Sherlock Holmes).

Branding occurs through repetition. You can brand a name, an image, a sound (think Jeopardy), and even a smell (with free samples of perfume).

Paid advertisements may not be cost-effective for most books. Although millions of people read books, there are 20 million books to choose from. There aren’t 20 million brands of paper towels, so advertising is cost-effective for large-scale paper towel manufacturers.

But there are many ways to brand an image through free marketing.

The key is to get the target audience to see the same name and image in a positive context a few times. Not so many times that it become annoying (then people think, “Oh, not that book! It drives me crazy!”). Not in a way that it seems intrusive, yet gets noticed by the target audience.

One way is to offer content that attracts your target audience, and allow your book to be discovered by an interested party (rather than shoved in front of their face).

When having conversations with people in your target audience (and natural conversations with anyone, but it’s your target audience who are most likely to buy your book), it’s natural to be asked, “So what have you done lately?” They’re more likely to be interested in your book when they asked you than when you come out and say, “I just published a book last month.”

You can get discovered through your blog, social media, a website for your book, personal interactions, book readings, book signings, attending workshops or conferences, giving presentations, doing community service, and many other ways.

But there are three things that you need for this to be effective:

  1. Traffic. (But note that you can interact with a much smaller group in person and have a higher yield than when marketing to a large group online. Personal interactions can have a powerful effect, if you can charm your readers conversationally. To some extent, you can also provide some charm online when interacting with people individually. I’m not saying to flirt with your readers; but maybe make them feel special for a moment – obviously, it’s far better if you really mean it.)
  2. Relevance. If you wrote a mystery and 70% of the traffic reads mysteries on a regular basis, then your marketing is highly relevant to the audience. But if only 2% of the traffic reads mystery, your marketing effort is being wasted.
  3. Value. People don’t like advertisements. If you can brand your image while providing something of value to your target audience, you’re marketing efforts are more likely to be noticed. You can provide nonfiction information that relates to your target audience, or you can provide a nice bookmark that doesn’t just look like an advertisement, or you can provide a service to your community, etc. Ideally, you want to give the reader something he or she is likely to want, where your brand gets recognized unobtrusively.

People aren’t going to remember a paragraph. They might recall a picture that has one central image (this gives covers that have multiple images a disadvantage). They might remember a few key words (so shorter titles without strange names have an advantage). They might remember a logo. The might remember a catchy phrase about the book. But definitely not a long sentence.

(2) Packaging.

Your intuition might tell you that the product is far more important than the packaging. If so, let me try to convince you how wrong this is.

If you thoroughly analyze product A and product B, and determine that product A suits you better than product B, then you would definitely prefer to have product A regardless of the packaging. Unfortunately, shopping isn’t so easy.

It’s often not easy to tell which product is best. Packaging has a very significant impact on buying decisions. We almost always look at the packaging to help determine which product suits us best.

Here is another important point: Nobody will ever know how good your product is if the packaging doesn’t attract their attention.

You can’t buy a product if you don’t discover it first.

Suppose you’re hungry for a candy bar, and one of the candy bars is packaged to look like sticks of gum. Would you even notice the candy that looked like gum? If you were shopping for gum and picked it up, would you buy it when you realized that it was candy?

Packaging helps people find the specific product that they’re looking for. If the packaging doesn’t fit the product, it will be highly ineffective. Good packaging attracts the target audience.

Poor packaging – and even average packaging – sends a message that the product wasn’t good enough to warrant better packaging (alternatively, perhaps they invested as little effort in the product as they did in the packaging).

Effective packaging does three things:

  1. Grabs attention. (In a positive way.)
  2. Attracts the specific target audience. (It should also look appealing and professional.)
  3. From a distance, it sends a short message (not necessarily in words) about what to expect from the product. (There may be more details in print upon closer inspection, but it’s the distant message that determines whether or not the consumer will ever inspect the packaging closely.)

Book packaging includes the cover, title, and blurb.

A good book with a fantastic cover and a killer blurb can make the difference between consistent sales and dwindling to the depths of millions of books.

It’s very important that authors realize this: The cover isn’t just part of the packaging, it’s also a permanent part of the book.

The cover is fashion. Just like clothing.

The reader has to feel comfortable holding the book. It must suit the target audience well. Better yet, it should attract them. If the shopper visualizes himself or herself holding the book in his or her hands and enjoys this feeling, then the buyer will be begging for the blurb and Look Inside to give him or her a reason to click Buy Now.

The cover is that important.

At least, if you’re hoping for many sales to come from people who discover your book. If you plan to sell most of your books in person after presentations or because you’re providing expertise that people will crave, then the cover may not be as important. Although it’s still important for similar reasons then, too (especially, if there are other expert books similar to yours).

The blurb and Look Inside are your only salesmen at the point-of-sale. The blurb has to draw the reader’s interest (without making empty promises, as that will affect reviews and word-of-mouth sales).

The cover, blurb, and Look Inside need to send a unified message. They must make it instantly (shoppers might look at your thumbnail for two seconds to decide whether or not to check the book out) clear what type of book it is. Precisely what type (e.g. contemporary romance, not teen romance; or does the cover look a little naughty, when the romance is light and clean?).

If the book cover doesn’t clearly suit the genre, it’s like packaging candy to look like gum.

Look at the covers and blurbs of top-selling books similar to yours to help get a sense of what readers expect.

(3) Promotions.

Everybody loves a discount.

Not quite true.

Everybody loves a discount on something they want to have.

Getting a discount on something you don’t need isn’t helpful at all.

Just discounting your book probably won’t help sales much. Amazon discounts books, and sales don’t always improve with the discount. People give books away free, and sometimes few are given away and almost none are read.

So if you offer a temporary discount, make the first book of your series free to help hook an audience, give away free bookmarks, or offer any other type of promotion, you have to realize that the promotion itself probably isn’t enough.

People don’t buy prices. People buy products. A discount is only effective if the target audience discovers the product and realizes the value of the discount.

So you have to market your promotion. A sale isn’t a substitute for marketing. A promotion can help your marketing efforts, but won’t work in place of them.

If sales are too frequent, word will get around and people will wait for the sales. This means that your sales rank might climb considerably in between sales.

Stores can put the same products on sale at the same time every year (like Black Friday). And some people will wait for the sale, but many won’t. But stores sell many products. And often you can’t wait for Black Friday. And not everyone likes to shop on the busiest days.

But books are different. You only buy the same book once, unlike many products that you need to buy every week, month, or few years. Many books, you can wait for if you know they will go on sale in the coming weeks.

(4) Mailing list.

Businesses strive to get customers to sign up for catalogs, email notifications, focus groups, etc.

Authors can have fan mail, book websites with supplemental material, preview readers, etc.

If you primarily use such things to send out advertisements, they probably won’t be effective. But if you provide significant content (like supplemental material), they can be effective. Content helps to attract your target audience. Then you can occasionally (10% or less of the time) announce a promotion, give a cover reveal, solicit input on a title, etc. (The cover reveal and asking for input on a title are ways that you can help to build buzz for an upcoming book.)

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Think about the different forms of marketing that you’re exposed to every day. Consider what is and isn’t effective with you. For those things that are effective, see if you can find a way to achieve a similar effect with your book marketing.

Chris McMullen, self-published author of A Detailed Guide to Self-Publishing with Amazon and Other Online Booksellers

Jun 20 2013

Authors: You’re not Selling Books

Selling Books Pic

If you aren’t selling enough books, maybe part of the problem is your mindset: You shouldn’t be trying to sell books.

Huh?

There are tens of millions of books to choose from. If someone just wants to buy a book, how are they ever going to find yours, and why would that be the one they choose?

You’re not a bookstore. You’re not selling a book.

What you have is more than a book. That’s what you need to realize. What you provide that’s more than a mere book is what can help your book get discovered and why customers might choose your book.

If you’re not selling a book, then what are you selling?

You can find some examples below. Your book is unique. Figure out what you should be selling and how to orient your marketing efforts toward this.

Use it to help you brand an image. Sell this image, not the book.

You don’t have to be a salesman to sell an image. You market an image. You make people aware of the image. You make them want the image. Crave the image.

The image is free. Once the image is sold, the books well sell along with it.

(And maybe some add-ons. If they really want the image, they might want to get it in the form of t-shirts, bookmarks, collector’s editions, etc.)

(1) Are you selling a better place?

Did you create a fantasy world that is better than our universe?

Then don’t sell the book. Don’t sell the story.

Sell the experience of living in a better world.

Brand your book as a better reality. Brand yourself as a creator of other worlds. Brand the fantasy world itself by name so that others want to go there.

Like Hogwarts. Imagine how many schoolchildren wish they could go to Hogwarts. They recognize this better place by name.

(2) Are you selling something exotic?

Is the book set in Paris, Tokyo, or someplace people dream of traveling to?

Does your book have exotic creatures?

Then you can offer the same wonders that a travel agent can offer, except that your ticket will cost much, much less.

Focus on the features that make your book exotic, not the book itself. Sell the experience of traveling.

Remember the movie Gremlins? It wasn’t just a movie. It was an experience with a really exotic pet.

(3) Are you selling passion?

Does your book offer a romantic escape from a mundane reality?

Sell the opportunity to experience romance.

Make your audience crave the romance, without giving any of the story away. It’s not just a romance novel. It’s so much passion it’s dripping off the pages.

The Blue Lagoon was a movie with a boy and girl trapped on a deserted island. But it didn’t sell because the description simply stated this. (Okay, maybe the movie stars – e.g. Brooke Shields – helped attract their own attention.) Imagine the previews for this movie. They weren’t selling romance or adventure. They were selling something much deeper than that. That’s what people crave.

Note: Make sure that your book is an excellent fit for what you are selling. Don’t oversell it such that it makes your book sound far better than it is. Disappointment leads to bad reviews.

Do make your book as good as you can, and then find a creative way to sell something that fits your book perfectly, in a way that it won’t disappoint anyone who buys into what you’re selling.

(4) Are you selling excitement?

Did you write a non-stop, action-packed adventure?

Sell the adventure.

Focus on taking a safari through the jungle, not a book about a safari.

Jumanji wasn’t just a safari, either. It was a movie that brought the jungle to you.

(5) Are you selling entertainment?

Is your book very humorous? Sell the laughs.

Is your book super scary? Sell the fright.

Focus on being scared out of your shoes. Create a video on YouTube that will frighten and intrigue, without giving any of your story away.

Check out this book trailer (I discovered this when the author shared it on CreateSpace; I don’t know the author) for a book called Nothing Men: http://www.youtube.com/watch?v=s2zImBzQC50

(6) Are you selling self-help?

Does your book help others lead better, healthier lives.

Sell the prospects for a positive future.

Suppose your book provides a ten-step plan to overcoming depression. Sell the idea of seeking happiness in ten easy steps. Use this phrase when you interact with others. Brand the image of seeking happiness. Provide help for others through a blog, on community forums, through community service, etc. Focus on selling happiness, not on your book; but make it easy for others to discover your book. Brand yourself as someone who cares about others and can help others find happiness.

Men Are From Mars, Women Are From Venus is selling a much better relationship.

(7) Are you selling information?

Did you write textbook, how-to book, or workbook?

Sell the knowledge. Sell the skills.

Focus on learning something new or improving what people know already.

You’re not selling a grammar book. You’re selling the benefits of improved grammar. You’re selling not having a resume thrown in the garbage and writing letters that get results.

Think about what people can gain from your book. That’s far more important than the book itself.

Use this in your marketing. Your blog, seminars, and all of your personal and online interactions should brand you as a helpful, knowledgeable person who is selling the knowledge or skills that people need.

Suze Orman isn’t just selling financial advice. She’s offering the keys to wealth.

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There are a host of other things that you can be selling: creativity, fun, morals, wisdom, beauty, etc.

Differentiate what you’re selling from what others are selling. There are thousands of mystery novels, for example. They can’t all succeed in selling the experience of feeling like a detective. Find a way to make what you’re selling unique.

Remember not to oversell; you don’t want bad reviews from disappointment. The better your book lives up the hype, the more you may receive good reviews and valuable word-of-mouth sales. Make your book as good as you can, then build the hype to match it perfectly.

Live what you’re selling. Your personality and lifestyle – your image – need to send a unified message with what you sell. You must look luxurious if you want to sell luxury. You must seem happy if you’re selling happiness. You must sound adventurous if you’re selling adventure.

Who is your target audience? Where will you find your target audience? You want to market this image specifically to your target audience. Let them discover what it is you’re offering (not a book!). Brand your image. Make them crave the brand – i.e. the concept that you’re offering. Then they can ask you (or check out your online profile) to learn about your book.

Package your book to match the image that you’re selling. The cover has to fit this image well. The title has to fit, too. The blurb needs to sell this image (not the book!). The blurb is the only salesman at the point-of-sale. Don’t oversell, but do show the reader that there is more than just a book in your book. The Look Inside has to seal the deal; it has to provide the content that endorses the hype. The rest of the book must also achieve this, as this makes the difference between a satisfied customer who is ready to share this image with others or a disappointed reader who may show frustration in a bad review.

It’s easy to hype a book. For the hype to work, the book has to also walk the walk. Perfect the product, perfect the packaging, and market the image (not the book!).

There is something more that you can offer.

You can offer the personal touch. You can interact with your target audience in person and show that you care, show that you’re passionate about the image that you’re marketing, show that you’re human, show your personality.

You’re not just selling a book.

You should be selling much more.

One last example (in the line below):

Chris McMullen, self-published author of A Detailed Guide to Self-Publishing with Amazon and Other Online Booksellers tour guide for your self-publishing journey

Jun 19 2013

What Makes People Buy Books?

Buying Books Pic

It’s awfully silly to start marketing your book until you first devote some time to a couple of basic questions:

  1. What causes people to buy books? (Equally important: What tends to deter sales?)
  2. Who is your specific target audience?

Knowing the answers to these questions can significantly affect your marketing strategies. In this article, we’ll focus on Question #1.

(1) Browsing for books on the top 100 bestseller lists.

More than any other method, customers buy books by shopping the top 100 bestseller lists. There are New York Times bestseller lists, there is a special bestseller section in most bookstores, and Amazon lists their top 100 sellers in any browse category. You can even search for the top 100 authors.

Evidently, these books were good enough that many other people read them. Many of these books are traditionally published and were written by popular authors. But more and more indie authors are starting to break through, especially on Amazon.

Bestselling books sell dozens or hundreds of copies per day (of course, it depends whether we’re talking overall or just in a particular category or subcategory, and the precise number can be sensitive to a number of factors). So bestsellers account for a huge percentage of book sales.

You might not like the fact that many customers look to see what’s popular and shop for books based on this. But that’s irrelevant. Unless you have an idea to change the way millions of people shop for books. It’s just something to consider.

If you can succeed in earning a spot on any of the top 100 lists, this amazing exposure can lead to wonderful things. Provided that your book runs with it; some books get onto the list and fall right off.

There are tens of thousands of authors doing all the right things (and others doing wrong things) to try to get their books onto these coveted lists, and you’re competing against popular authors and traditional publishers. But you’ll find some indie authors there, too (studying what they’ve done right may prove to be valuable research).

If you feel strongly that you have a book with the potential to get onto these bestseller lists, go for it!

  • You need a book idea that has a large preexisting audience. Find a genre that you’re a good fit to write in and research what this audience expects. Develop your writing and storytelling toward this end. Become familiar with the rules of the genre, and understand why these rules exist.
  • Develop a fantastic story and memorable characterization for fiction, or valuable content for nonfiction. Write in a way that your audience will enjoy the read in terms of both making the words flow (or not, when the occasion arises) and use of grammar blended with style. Perfect the book cover to cover in terms of front matter, back matter, editing, and formatting. You don’t want anything to detract from the read. Give people reasons to leave positive reviews and recommend the book to others, and avoid giving reasons to say anything negative (it’s unavoidable, but strive to minimize this).
  • You need initial sales to get things going. A history of poor sales rank is a challenge to overcome. So build buzz for your book with cover reveals, letting people discover that you’re writing a book, interacting with people who ask how your book is coming along, getting feedback on various aspects of your book (cover, title, blurb, first chapter, draft) on different occasions from different groups of people in person and online. Focus groups, contests, promotions, etc. can help you get people excited about your coming book.
  • Don’t underestimate the importance of packaging. The book has to absolutely look like it belongs in its genre. If you want a top seller, on top of everything else, the cover has to quickly register as being the kind of book that the customer is looking for. If the cover attracts the wrong audience, there won’t be any sales. Research the covers of bestsellers in the genre. Design a professional-looking cover that will attract customers who are accustomed to seeing those covers. The title, cover, and blurb need to send a unified message and grab the target audience’s attention. Craft a killer blurb that will entice interest without giving too much away. The Look Inside needs to close the deal.
  • Do premarketing. Don’t wait until your book is published. Look for bloggers in your genre who occasionally review books well in advance of publishing, since they may already have numerous requests and reading takes time. Make a professional press release package. Contact local media. Try giveaways on Goodreads. Arrange signings and readings. Have a book launch party. Why wait until your book is already available and not selling well to do all the things you should be doing? If you’re going to market your book anyway (and you’ll discover the hard way that you need to), do it right and help your book take off with a bang in the first place. Even if you don’t think the 100 bestseller list is realistic, doing your best to get your book on this list gives you the best prospects for success.
  • Believe in your book. Visualize success. Not just you sitting on a pile of money receiving praise from everyone you meet. Visualize the path to your success that makes this vision realistic and work diligently to get there. If you don’t show belief in your own book, how can you expect others to believe in your book? Your lack of confidence can deter sales. But don’t get overconfident as bragging tends to deter sales.

(2) Shopping for books by their favorite authors.

When customers like books, they sometimes search for other books written by the same author. Indeed, books are frequently sold this way.

This affects all authors who’ve written more than one book (well, unless you write one children’s book and one book that’s not for children, for example).

Write two or more related books. Or better yet, write a series of books. Then you can benefit from such sales.

Ah, but there’s a catch. The first book they read has to be good enough to make many readers want more. The book has to be seem like a good value (and the subsequent books can’t seem like a rip-off), and should provide a sense of satisfaction by itself.

  • Memorable characters give readers a reason to continue the series.
  • A great storyline in one book creates high expectations for more of the same.
  • Editing, writing, formatting, and storyline mistakes discourage future sales.
  • The subsequent volumes need to live up to expectations in order to merit good reviews and recommendations; if they don’t live up to this, there may be negative referrals (e.g. “Stay away from that series”).

Discounting book one, making book one free, creating an omnibus, promoting temporary discounts, contests, etc. can help generate sales. The more people who read one of your books and love it, the more of your other books you are likely to sell. Plus this improves your sales rank, chances of getting reviews, and prospects for word-of-mouth sales.

(3) Recommendations from trustworthy sources.

An editorial review from a highly reputed source, like the New York Times, can have a very positive impact. This isn’t realistic for most indie authors (or even many traditionally published authors), but there are many ways that every author can benefit from recommendations.

The most accessible is word-of-mouth sales. If the book is good enough – see the points from (2) above – for a percentage of the customers to recommend it to others, this can generate valuable sales. If a thousand people read a book initially, and a hundred recommend it to their friends, family, coworkers, and acquaintances who read similar books, and then a fraction of those people recommend it to others, and so on, sales can really grow in the long-term.

You have to be patient. First, you need the initial batch of people to read your book. If sales are slow (a few a day), that can take a long, long time. See the points from (1) above for a few marketing ideas.

Once people buy your book, they must read your book. They might already have other books to read first. Then when they do read your book, it might just be in their spare time, which they might not have much of. As soon as they finish reading your book, they won’t go scream from the mountaintops. They might not mention your book at all. The more they love your book, the more likely they will recommend it. But then it might not be until it naturally comes up in conversations, which might not be for some time. Then those people might not buy your book right away. It can be weeks after they hear about your book before they consider buying. Not everyone who hears great things about your book will buy it.

It can take several months for word-of-mouth sales to build up. And your book has to be good enough to receive those recommendations. You can do your best to perfect your book, but you can’t control customer recommendations. All you can do is wait and hope.

If someone very social falls in love with your book, that can be quite fortunate. If people who are really connected in the social media world enjoy your book, this can potentially be big. Just imagine the buzz in social media when Twilight was coming out. Reproducing that might not be realistic, but it shows the potential. If a blogger in your genre falls in love with your book, or if a book reviewer for an online magazine loves your book, or even a customer who often reviews books on Amazon loves your book… recommendations help, especially when they come from trustworthy sources.

You can try to solicit reviews from bloggers in your genre who sometimes review books. Maintaining a blog and being active in social media might help make some valuable connections. But remember that some bloggers receive an insane number of requests and that it takes time to read books.

Put together a press release kit with advance review copies and contact local media. For indie authors, it may be easier to get an article or review if you write nonfiction, have something unique going for you (like being a triplet, but there are many other ways for the press to take interest in you), or if you have a very small local paper.

You also have your own friends, family, coworkers, and acquaintances. If you succeed in building buzz for your book – see point (1) above – then they may help stimulate sales by recommending your book to their friends, coworkers, and acquaintances.

Another trustworthy source that’s very valuable is the retailer itself.

Once a book sells a few times along with another book, it can show up on Customer Also Bought lists. The more frequently your book sells – and the more effective your marketing efforts – the more these lists can help give your sales a significant boost.

Excellent packaging boosts your chances of getting sales from Customer Also Bought lists – see point (5) below.

(4) Discounts, promotions, and contests.

People tend to love sales. But they have to know about the sale, which means that you have to promote your discount. And they have to want the product. The book has to be a good fit for them. Which means you have to find your target audience and market your promotion toward them.

A temporary discount entices customers to buy before the sale ends. If a discount is too frequent and regular, people will learn to wait for it, and sales may be much slower in the interim. Contests and giveaways can help stimulate interest, too. Like the giveaway program at Goodreads (but you need to have a hard copy, like paperback).

Amazon sometimes discounts books. They have been doing this more frequently in 2013 for indie authors, especially with CreateSpace paperbacks. There is no guarantee that a retailer will put your book on sale, and you have no control over this. (But with CreateSpace, you still get the full royalty, provided that the book sells directly through Amazon.)

(5) Searching for books by keywords or browsing for books in categories.

Shoppers do go to Amazon and other online booksellers to search for books by keywords or just browse page by page through categories (or do a search within a specific category). Browsing page by page without a search tends to put the bestsellers up front, like point (1) above. But customers do search for various keywords.

A greater percentage of books sell other ways than searching for keywords. However, there are so many customers buying books that this still represents a very large number of book sales.

The problem is that there are tens of millions of books to search for.

  1. Millions of books sell this way, but there are also millions of books. On average, most titles sell fewer than one a day through this method. Fewer than a hundred thousand titles sell multiple copies per day through online search results. (The top couple hundred thousand books on Amazon sell one or more per day, but many of these sales are not from keyword searches.)
  2. Books that show up on the first page of one or more keyword searches are much more likely to sell through keyword searches. Most books don’t show up on the first page of any search results. Only a few books show up on the first page of very popular keyword searches.

Amazon tends to reward books whose authors and publishers (scrupulously) help themselves. The better your book and the better your marketing, the greater your sales rank and the more reviews you will draw, which can help to improve your book’s visibility. It’s not just sales rank and reviews. More sales might mean you’re selling more books through keyword searches, which may have a greater effect on visibility than from sales rank along.

Once your book becomes visible in one or more keyword searches, you need for it to get noticed.

Excellent packaging can make a marked difference once your book becomes visible. It has to attract the right audience. If it looks like sci-fi, but it’s really action, then the people who click on the book won’t be the people who buy the book. Research books in the genre that sell regularly to see what customers are accustomed to seeing in search results. You want a professional-looking cover that clearly signifies the genre in order for keyword searches to work for your book. You also need a title, cover, and blurb that send a unified message about what to expect. A killer blurb that attracts interest without giving too much away can help immensely, provided that your book is getting noticed. The Look Inside needs to be good enough to seal the deal once shoppers become interested.

(6) Personal interactions with the author.

If you’re not selling books the other 5 ways, this is your best opportunity. Even authors who are selling books the other ways should be taking advantage of this. A very significant number of books sell through personal interactions with the author. Strive to provide the personal touch with your marketing endeavors.

It’s a treat to be able to read a book where you’ve personally interacted with the author. When people interact with you and enjoy the interaction, they are much more likely to read your book, enjoy your book (because they read it in a good frame of mind, whereas we often read critically or with skepticism), and review your book.

Especially if you make each person you interact with feel special. If they interacted with you and felt like you were a salesperson, they probably won’t feel special. If they meet you, ask what you do, discover you’re an author, and enjoy your discussion, what a difference that makes. But don’t interact with people just because you want to sell them something. Interact with them to get to know them. If you really care, this will show and can make a huge difference. Be genuine.

Charm them.

Who is your target audience? These are the people you want to interact with personally because they are many times more likely to buy your book than anyone else. If you write a romance and market it mainly to people who rarely or never read romance, your marketing will be a disaster. Think long and hard where and how to find your target audience. And then you don’t want to be there just to sell your book. You want to provide help (volunteer work), knowledge (a seminar, a blog), or entertainment (a reading), for example, to help attract your target audience, and have them discover that you wrote a book that may interest them (happen to have bookmarks to pass out?).

You can start with friends, family, acquaintances, and coworkers. If you have a large (or any size) social media following, you can tap into this to help with initial sales. (Remember, close friends and family can’t review your book on Amazon.)

You can meet people anytime. They may or may not be in your target audience. If it comes up naturally that you’re an author, even if they don’t read that genre they might have a friend who does.

But you can’t rely on luck. You have to find your target audience. In person is best, but online interactions help, too.

References

1. http://libraries.pewinternet.org/2012/06/22/part-2-where-people-discover-and-get-their-books/

2. http://www.forbes.com/sites/davidvinjamuri/2013/02/27/the-trouble-with-finding-books-online-and-a-few-solutions/

3. http://www.forbes.com/sites/suwcharmananderson/2013/02/20/half-of-amazon-book-sales-are-planned-purchases/

Chris McMullen, self-published author of A Detailed Guide to Self-Publishing with Amazon and Other Online Booksellers

May 18 2013

Book Pricing Strategies

Many authors who self-publish aren’t happy with their sales. So what do they do? Lower the price! When that doesn’t boost sales, then what? Figure out how to make the book free. If that doesn’t work, what will they try next? Surely, they won’t pay people money to read the book…

99 cents is just a price. Even free is just a price. Readers aren’t shopping for prices; they are searching for books in their favorite genres that show strong potential for engaging their interests.

A book with a lower price suggests lesser quality. Many readers who are hoping to find something professionally done and worthwhile stay away from the lower price point.

Authors instinctively expect to sell more books when they lower the price, but often discover that they sell fewer books when they try this. Fewer sales with a lower royalty for each sale – that’s not what they were expecting.

These authors are thinking about the concept of supply and demand. The problem is that there must first be a demand before the price can affect the demand. Authors who don’t market their books effectively so as to create a demand probably won’t benefit from lowering the price.

Readers know what price range is typical for the type of books they read. Anything below this price range is screaming low quality; anything above this price range will seem risky. It makes sense to research this price range among established competition (i.e. not among other self-published authors who haven’t yet achieved success) for similar books.

However, it is possible to use lower prices effectively.

For example, if the low price appears to be temporary, then customers may view it as a “sale” instead of an inferior product.

Simply lowering the price won’t give the impression that the book is on sale. If the book is normally $5.99 and the price is dropped to $1.99, Amazon will just show it as a lower list price; Amazon will not show it as regularly $5.99, now on sale for $1.99. (Amazon does sometimes put books on sale at their own discretion. For example, CreateSpace paperbacks are sometimes discounted this way, and Amazon pays the full royalty based on the list price. The author has no role in these discounts.)

Yet the author can still make a temporary discount appear as a sale. The way to achieve this is through marketing. Authors can spread the word in person, on their blogs, on their websites, and via social media (but 90% of the posts must provide useful content geared toward the target audience, otherwise the promotion is likely to be tuned out), for example.

Authors may also find other blogs and websites that match their target audience and gain a little exposure for their promotions through them.

If people see that a book is highly discounted for a limited time, then the low price appears as a good deal. An author can use a low price to increase demand in this way.

There are many ways to spin this. Authors can add “special earlybird pricing” to the top of the description when the book is first published, promoting an initial sale price with their premarketing materials. They can periodically discount the book and promote the sale. They can offer special holiday pricing.

But beware: If the sale is too frequent, word will spread. Customers will wait for the sales, and few books will sell at the regular price.

Remember that price changes may not show up immediately. It’s not easy to change the price and time it perfectly for a one-day sale, for example.

Another opportunity comes with series of books. This strategy works best for series where the reader is very likely to be drawn into the next volume, but not nearly as well when there are unrelated stand-alone books.

One way to benefit from a series is to have a discounted omnibus. If you can buy each of 4 volumes for $2.99, or the entire series for $6.99, the omnibus is a good deal. When pricing the omnibus, keep in mind that some readers will buy volume 1 by itself to try it out. With this in mind, it might be desirable if volume 1 plus the omnibus together are discounted compared to buying each volume separately.

New readers are more likely to start with volume 1; referred customers might be confident enough to head straight to the omnibus.

Putting volume 1 or the omnibus on sale and promoting the discount can help spur sales. Some authors price volume 1 very cheaply (even going to great lengths to permanently price it for free), showing confidence that it will hook the reader.

But remember that free is just a price. Free doesn’t sell books; marketing sells books.

If the book is just free, it might be perceived as worthless. If the free price is promoted effectively, then many readers may view free as a great value.

Note that the series is currently in fashion. Numerous authors are publishing series and trying this tactic. A series is a big commitment for the reader. If it’s known (through reviews, for example) that the first volume isn’t fulfilling in itself, readers may not want to take a chance on the series. Ideally, each volume will provide satisfaction for a reader who wants to walk away, but be good enough so that most readers will want to continue the series.

Chris McMullen, self-published author of A Detailed Guide to Self-Publishing with Amazon and Other Online Booksellers

Apr 16 2013

Cost-Benefit Analysis for Marketing Books

When trying to decide if a book marketing strategy is worth doing, consider this in terms of a cost-benefit analysis. What you hope to determine is whether the costs are worth the prospective benefits.

Even if the marketing technique is free, it still costs time. Time is money. You don’t want to spend several hours per week doing marketing work that yields very little in return. So you must factor both money and time into the costs.

Benefits very often aren’t measured in immediate sales. Marketing that helps new members of your target audience discover your book or which improves or furthers your branding efforts has value, too. Some sales from continued branding efforts may not come for months.

There are also other possible costs (besides money and time) and benefits (besides sales, discovery, and branding).

For example, a marketing strategy that places books into the hands of people outside of your target audience might be more likely to draw negative reviews, since these readers may not really appreciate and understand the genre. Similarly, giving your book away for free might draw a negative review from a customer who didn’t take time to read the description and therefore didn’t get what was expected. A few negative reviews help to provide balance and sometimes have a positive effect on sales, but too many negative reviews can deter sales.

On the other hand, some marketing strategies may be likely to result in positive reviews and word-of-mouth recommendations. The more customers who read your book and like it, the more good reviews and word-of-mouth sales you may receive. When the readers are in your target audience or are bloggers who frequently review books in your genre on their blogs, for example, this improves these prospects.

Another thing to factor into cost-benefit analysis is the quality of the product and packaging. The packaging includes the title, blurb, Look Inside, and customer reviews. The better the packaging looks, the more this will help to magnify the benefits of effective marketing; the worse the packaging looks, the fewer benefits any marketing will reap. Similarly, a better book is more likely to receive good reviews and recommendations, while a poor book that receives many low-star reviews will inhibit sales.

Even a seemingly small thing like the title can impact this. A title that’s short and easy to remember is more likely to earn word-of-mouth sales. Just imagine this: “Oh, that reminds me of a great book that I read once. Oh, too bad I can’t remember the title of it.”

Realize that some marketing strategies may be reaching the same members of your target audience. Very often this is okay because it takes repetition for branding to become effective, but it’s still something to consider.

When you’re thinking about costs, you should be thinking:

  • How much money will you need to spend on this marketing strategy?
  • How much time will you need to spend doing this marketing?
    • What impact will this have on your author image? Anything you might do to brand yourself with a negative image can be a hefty cost.
    • Might this cause people to buy the book without realizing what they’re getting? For a free book promotion, for example, this could be the case. If so, these customers are more likely to express frustration if the book doesn’t meet their (sometimes unreasonable) expectations.
    • Is there any reason for customers to feel that the book is unprofessional? Poor editing, formatting, or storyline, for example, may result in bad reviews.

For benefits, you can’t calculate how many sales you will derive. Many of the sales may not be realized for several months. Instead, you should be thinking:

  • How many new members of my target audience will this reach? Don’t waste your time with marketing efforts that aren’t geared toward your target audience.
  • Will the interaction be personal or impersonal? Will it be engaging, or momentary? Personal, engaging interactions make a much stronger, lasting impression. Impersonal and momentary interactions are only worthwhile in very large numbers.
  • Does this come across as self-promotion, advertising, or salesmanship, or does this work like discovery and branding? Most people have an aversion to the former, but respond well to the latter.
  • Is this likely to generate thoughtful reviews from members of your target audience or bloggers in your genre?
  • Are you putting the book in the hands of highly social people in your target audience who may, if they like the book, spread the word in person or on Facebook or Twitter?
  • How strongly do you believe in your book? The better your book is cover to cover, the more it enhances these benefits through possible reviews and recommendations.
  • Have you written a series where the book is good enough to induce purchases in subsequent volumes? If so, prospective sales of the later volumes can significantly enhance the benefits.

Example 1. Should you invest in professional cover design?

Costs: How much will you pay for the service? Divide the financial cost by the per-book royalty to see how many copies you must sell just to break even. How much time will you invest looking for a designer and then interacting with the designer throughout the process?

Benefits: How much will the cover improve over what you could do yourself? Will you sell most of your books in person or at Amazon? Your cover is far more important at Amazon. Will the cover attract your target audience? How well will the cover stand out among other thumbnails in your genre? Are the blurb and Look Inside effective enough to seal the deal? Will the book live up to the expectations? Is there a large market for your book idea? You can search for other books similar to yours and see how well they are selling.

Example 2. Should you invest in bookmarks?

Costs: How much will you pay for the bookmarks? How much time will you invest looking for a company to make them, developing a design, and distributing them?

Benefits: Will they be appealing enough for people to use them? If they look like advertisements, no; if they only mention your title and name, but mostly have appealing images, yes. Will they be distributed primarily among new members of your target audience? Seeking feedback on the bookmark design may be helpful.

Example 3. Should you give your book away for free?

Costs: Every book that you give away is a royalty that you won’t earn. If you give away paperbacks, it also costs you money to print the books.

Benefits: Are most of the recipients in your target audience? What are your prospects for word-of-mouth sales? Do you have other books that may interest the customers if they enjoy your book? Giving away the first book of a series may help to sell subsequent books in the series, provided that the first book is very good.

Example 4. Should you write an article that relates to the content of your book?

Costs: How much time will it take to research magazines, newspapers, and websites that are a good fit for your target audience? How long will it take to write the article? How much time will you spend on submissions? What are the prospects for having your article accepted? If you have relevant expertise and experience with the subject matter, this greatly improves your chances. Also, there are very many websites online. Finally, in the worst-case scenario, you can always post the article on your own blog or other website.

Benefits: What is the circulation of the magazine or newspaper, or the frequency of site views of the website? What percentage of this audience is a good fit for your book? Will your name and the title of your book be visible at the bottom of your article? This helps with discovery and branding.

* * *

For each marketing strategy that you consider, make two lists – one for costs and another for benefits. Is this geared mainly toward your target audience? That should be one of your main questions. Remember that discovery and branding among your target audience are very helpful long-term benefits. Another main question is: Will this seem more like advertising or discovery? A marketing strategy is worth adopting when benefits outweigh the costs (and not just slightly).

Let me mention one more important benefit. For many authors, this may outweigh many of the other benefits. It’s not just about sales, is it? Many of us write for other reasons besides money. Even if we didn’t write for money, we still appreciate those royalty checks. (You might ask, if you’re not in it for the money, why not give it away for free? Maybe we want our work to be valued. If we give it away for free, many people who may have read our books might feel that if it’s free, it isn’t worth reading.)

If money isn’t your only motivation, there are some other benefits to consider. There is the benefit of sharing your work with others, telling your story, having your work appreciated, spreading knowledge, etc. But if you think about it, these really amount to the same thing as sales: The more books you sell, the more your work is shared with others, the more knowledge you spread, etc.

What I had in mind is a benefit that doesn’t correlate with sales. That’s the benefit of the marketing endeavor itself. For example, blogging is something that all writers should do even if a cost-benefit analysis says that it’s not worth doing. As writers, blogging is a useful creative outlet. We can explore new techniques, try a different voice, develop a new character, receive feedback, reduce stress by getting stuff off our chests (but beware that what you say could negatively impact your author branding), etc. There are many positive benefits of blogging that make it worthwhile even if this effort doesn’t result in a single new sale.

Another example is performing community service. If you write a self-help book, you may be able to get discovered by members of your target audience through your involvement in related community service. Even if this doesn’t make sense from a cost-benefit analysis in terms of sales, though, there are many other benefits of community service that may make it worthwhile.

For other marketing strategies, you might also consider if there are valuable benefits other than just sales that may make it outweigh the costs.

Don’t market for the sales. Be passionate about your writing and market to share your passion. Don’t market just to share your passion. Be passionate about the marketing strategy itself – e.g. be passionate about blogging, writing an article, or doing a book reading. When others indirectly see your passion, it has a positive impact on sales (but don’t be boastful, overconfident, or talk about your book too frequently, as these things deter sales).

Chris McMullen, author of A Detailed Guide to Self-Publishing with Amazon and Other Online Booksellers

Follow me at WordPress, find my author page on Facebook, or connect with me through Twitter.

Apr 14 2013

Effective Book Marketing – Part 3

(5) Strive to generate word-of-mouth sales.

Word-of-mouth sales are among the best sales that your book can get, yet are also the most challenging to achieve. There are a few things that you can do to help garnish these valuable sales.

Try to create buzz for your upcoming book. Don’t simply publish the book and wait to see how little it gets noticed. Instead, strive to get people talking about your book prior to its release:

  • Solicit feedback on your cover, title, and blurb. Post these on your blog and Facebook, requesting comments. Show these in person. Have these with you and show them to people (especially, those in your target audience). You get valuable feedback and might help to create a little buzz at the same time.
  • Don’t keep your book writing a secret. People ask, “What have you been up to lately?” Let them know how your book is coming along. This is more effective when they inquire about your book, and less effective when you volunteer it. You’ll get tuned out if you’re always talking about your book.
  • Join a critique group, see if a book club is interested in your draft (if you’re already a member, this is far more likely), start a focus group, and find people who can read your book (in whole or in part) and offer feedback. The more people who know about your book, the greater the chances that some people will like it and talk about its upcoming release. You want people to be saying, “Did you know that So-n-so wrote a romance novel and it’s coming out this June?” You can’t tell people what to say, but you can create the opportunities.
  • Send out advance review copies. Search for bloggers who have a following among your target audience who occasionally review books and see if they would be interested in reading a free copy of your book for possible review on their blog (if you’ve already been a long-time, active follower, that may help). You can also search for book review websites. Keep in mind that the most popular bloggers and sites will already have numerous requests.
  • Arrange for book readings and signings. Develop a one-sentence strapline that will help generate interest in your book. When you interact with people (in general) or do a book reading, this is the thought that you want to leave them with.
  • Seek local press coverage from the media. Prepare a professional press release package. Local newspapers may have column inches to fill and like to feature local authors. Similarly, local radio shows may have minutes to fill; even try local television stations. Start local, then look for media that specifically relates to your target audience; when they’re trying to catch the same target audience, featuring you may be a good fit. Even if they can’t cover you on the air, they may be willing to post a brief note about you on their major website.

Realize that your book is a marketing tool in itself:

  • An eye-catching cover helps to attract interest in your book.
  • A cover, title, and blurb that send a unified message about the genre and content help to catch members from your target audience.
  • A cover that features one image and a title with two to three words are easy to remember and help with your branding efforts. This also makes your book easier to describe, which helps with buzz and word-of-mouth sales.
  • An effective, well-written blurb and captivating, well-written and well-formatted Look Inside help to sell your book. This is your only salesperson at the point-of-sale online.
  • The quality of the book significantly impacts your prospects for word-of-mouth sales. Editing or formatting mistakes detract from this. Memorable characters and great stories that evoke strong emotions for fiction, and helpful and clear explanations for nonfiction, improve your chances. These things similarly affect customer reviews.

(6) Be diligent, consistent, and persistent in your marketing efforts.

It can take a year of diligent marketing before your marketing efforts are fully realized. Trying for a short period and giving up prematurely is a common mistake. We like to see instant satisfaction, but marketing just doesn’t work that way. There aren’t any shortcuts. You can’t just throw money at it (like paying for advertisements) to reap instant rewards.

Be patient. Branding and discovery take time. People won’t rush out to buy your book the second they hear about it. It may take months until readers from your target audience have come across you and your book enough times for branding to take effect. Then it can take additional weeks before they’re shopping for their next book. It may take months to read your book. So it can easily be a year before they recommend it to others.

If you stop marketing prematurely, your branding effort will be incomplete.

Many marketing strategies actually have indirect benefits. So even if they don’t reap immediate sales, all of your marketing strategies that specifically reach your target audience may have long-term benefits. Don’t give up.

(7) Choose strategies based on a cost-benefit analysis.

Most authors decide which marketing strategies to adopt based on what’s easiest for them to do, what they feel most comfortable doing, what they perceive is popular among other authors, what they’ve heard other authors recommend, and especially what does or doesn’t seem to be providing immediate results.

What you really want to know is which marketing strategies will be most effective for your unique book.

Decide which strategies to employ based on a cost-benefit analysis.

Even if the marketing tool is free, it still costs you time. Therefore, every marketing strategy that you apply has cost, whether in money, time, or both.

Ideally, you want to reap the most rewards with the least cost. For each marketing strategy that you consider, make a list of the probable costs and benefits (and remember, time is money, so the time that you must invest is a cost, too).

Click here to view an article on cost-benefit analysis: https://chrismcmullen.wordpress.com/2013/04/16/cost-benefit-analysis-for-marketing-books/.

Chris McMullen, author of A Detailed Guide to Self-Publishing with Amazon and Other Online Booksellers

Follow me at WordPress, find my author page on Facebook, or connect with me through Twitter.