I never thought I’d be praising a commercial, but I absolutely love Amazon’s “Give” holiday commercial.
(@Amazon video shared via YouTube.)
Chris McMullen (author)
I never thought I’d be praising a commercial, but I absolutely love Amazon’s “Give” holiday commercial.
(@Amazon video shared via YouTube.)
Chris McMullen (author)
When browsing for a book (or other product) at Amazon, it’s amazing how much hope, fear, and other emotions factor into the shopping experience.
Whether you’re a customer, an author, or an Amazon seller, it may be worthwhile to take a moment to try to understand the psychology of Amazon sales.
Imagine yourself staring at a book detail page at Amazon.com, considering a book that caught your attention.
There are two types of criteria that may influence whether or not you purchase the book:
For most customers, both aspects may factor into the purchase decision. Some customers generally rely much more on one aspect than the other.
It may not even be a conscious decision. Many people are influenced by emotional responses without even realizing it. Sometimes the emotional aspect is subtle. Sometimes it may impact us on a subconscious level.
Also, note that logical reasoning can’t decide everything. Sometimes, after a person who relies heavily on logic applies logic as far as he (or she) can take it, the person still isn’t sure. In that case, the person might use some emotional aspect to break the tie (or flip a coin).
If you’re a customer, you might learn to make wiser buying decisions by trying to understand how various aspects of the product page may influence you emotionally.
If you’re an author or an Amazon seller, you may wish to better understand how sales psychology may benefit you both short-term and long-term. (Note that what benefits you in the short-term may hurt in the long-term. They don’t always go hand in hand.)
Let’s break down an Amazon product page, considering how each element may influence a customer’s buying decision.
We humans don’t always make the best decisions. Even humans who spend their lives solving very difficult problems quite skillfully can be prone to making a stupid everyday decision.
If humans tended to be better decision-makers, a lot of successful talk-show hosts would be out of business!
So when you’re shopping for a product, try to think about how you might make a wiser purchase decision. Try to think of which factors may be trying to influence you emotionally. Try to force yourself to rely somewhat more on logical reasoning and somewhat less on emotions.
Or forget it… just act impulsively and enjoy the splurge. You know you want to. 😉
If you’re an author or Amazon seller, try to think about how your Amazon product pages might influence customers emotionally. Don’t try to think of ways that you might take advantage of this in the short run because such ploys tend to backfire in the long run (killing sales later): For example, if the product page plays on the customer’s hope that it’s the most amazing product ever, disappointed customers will post critical reviews (which will play on future customers’ fears) and will return the product (and Amazon uses customer satisfaction metrics in its algorithms).
So you don’t want to oversell a product, making it seem way better than it is. But you do want to make it sound as good as it is. If it does deliver on customer hopes, the product page should show this.
You can also think about how your product page delivers both visually and in words important messages, such as “professional,” “positive,” “trust,” “expertise,” “creative,” or a particular subject matter or topic (like “romance” or “country”).
What is your customer hoping to get from your product? Among these hopes, what does your product actually deliver? You want to show the customer that your product delivers on the right hopes, and you want to disclose when it doesn’t deliver on other hopes.
What does your customer fear he or she may get from your product? You need to apply a similar reasoning here.
Write happy, be happy. 🙂
Copyright © 2017
Author of A Detailed Guide to Self-Publishing with Amazon and Other Online Booksellers
Follow me at WordPress, find my author page on Facebook, or connect with me through Twitter.
If you have a WordPress blog, you’re probably used to checking your daily stats.
There are also weekly, monthly, and yearly stats.
December is the best time of year to check your annual stats because the current year is almost complete.
The yearly stats offer some insight that you don’t really see in the daily or weekly stats.
Visit your WordPress stats right now (in another window) if you wish to follow along as I suggest what you might look for.
I have WordPress open on a browser on my PC. Already logged in, I click the My Sites link near the top left corner of the screen.
Next I select Stats on the left. Then I change from Days to Years near the top right.
My screen presently says Traffic (the alternative is Insights).
Following are some things that you can learn from your annual stats.
If you get regular search engine traffic, you’re more likely to see significant frequencies for a few search terms. When you look at daily stats, most of the search terms that led to your blog are hidden. But when you add this up for the whole year, you might see a few search terms with multiple hits. It takes about 1000 views on average to get one search term that isn’t hidden, so if you get tens of thousands of views per year, there is a chance of seeing some search terms here, and if you get 100,000 views per year, you might see something significant. (But if most of your views don’t come from search engines, you’ll need more views.)
The most popular search term to reach my blog turns out to be “Amazon.” I see that 35 people reached my blog after searching for “Amazon.” Plus all the times that happened, but the search term was hidden. With 69,477 unknown search terms, it probably happened many more than 35 times.
Even if you only see a search term listed once, it may still be helpful. One of the search terms on my list had a typo. I searched my website for that typo and discovered that same typo in one of my articles. My first inclination was to correct the typo, but then I thought: Wait a minute, somebody accidentally discovered my website because of that typo. So I let that one go. (I wouldn’t make a typo on purpose, of course, but if something good came out of one of my mistakes, I’ll take it.)
In December, your yearly stats show you which were the most popular posts and pages for the year. When you check your daily or weekly stats, the top-performing posts and pages can vary. At the end of the year, this can help you assess which of your posts are popular over a long period of time.
Some of my most popular posts for 2017 were written 2-3 years ago. When I write an article, it gets a lot of traffic for a few days, but then the traffic usually drops off. But once in a while, the article starts to gain traffic through search engines. Such articles can remain popular for a long period of time. Your yearly stats can help you find articles that receive regular search engine traffic. If you know which of your posts are more successful long-term, it can help you have more success in the future. Spend some time thinking about why those posts are attracting more search engine traffic than your other posts. There is a valuable lesson to learn here.
Check your referrers. In 2017, I had over 150,000 views come from search engines. Over 90% of my blog traffic comes from search engines. If you write helpful, unique content-rich articles, you can net a lot of search engine traffic, which can really help your blog grow long-term.
If you feed your WordPress blog into Twitter and Facebook, you may also see significant traffic coming from your other social media followings. (Note: If you do feed your WordPress blog into both Twitter and Facebook, don’t also feed your Twitter and Facebook posts into one another or back into WordPress—or you run the risk of seeing double or triple posts on at least one social media outlet.) A couple thousand visitors reached my blog through Facebook, but not as many reached my blog from Twitter.
How many people are reading your posts in the WordPress Reader? This stat shows you how many of your followers are reading your posts in the Reader. If you allow people to follow your blog via email (which I do), then not all of your followers will read your posts in the Reader.
Who are your most helpful rebloggers? I owe a huge THANK YOU to TheStoryReadingApeBlog, whose reblogs have generated much traffic to my articles. If you’re an author or blogger, you should follow the StoryReadingApe (a different Chris), who is an amazing supporter of authors and bloggers. If you’re an author, check out the StoryReadingApe’s submission guidelines. I have many other helpful rebloggers (too many to mention everyone, and I apologize if your blog didn’t make my list), many of which are also author supporters: The list includes NicholasRossis, Smorgasboard, Don Massenzio, Kim’s Author Support Blog, and many others.
There’s something similar that can be as effective as a reblog. Sometimes, another blogger writes an article that refers to your post. If that author’s article generates much traffic, and especially if it happens to arouse interest in your website, you can get some helpful traffic this way. As an example, check out the following article by Derek Murphy at Creativindie.com: “How much does the average author earn publishing their book” (it’s an interesting article, by the way). If you read that article, you will see that he quotes an article from my blog (he contacted me in advance of posting the article by the way). I actually received hundreds of visitors to my website from that one article. So I owe another huge THANK YOU to Derek Murphy for that.
When I clicked the View All link at the bottom of Referrers, I discovered a very long list of the many ways that visitors reach my blog. It’s both fascinating and helpful to read that list. I actually had significant traffic reach my blog from the KDP community forum, Kindle Boards, Goodreads, and many other author support forums. (I don’t participate in discussions at Goodreads, and have hardly ever used Kindle Boards, but I was fortunate enough that a few of my articles were referenced during authors’ discussions. It’s cool that some authors know about my blog, and found it helpful enough to mention while talking to other authors.)
Do people click on links on your blog? The yearly stats show you which links are getting clicked on the most.
Thousands of people click on a link to Amazon.com on my site. Of course, there are many reasons for this. I’ve written several articles about various features on Amazon, and sometimes link to a specific page on Amazon that has information about that feature or contains a download for a free Amazon tool. Remember, several people reach my website after searching for “Amazon” in a search engine. They probably reached one of my articles about an Amazon feature or tool, and then clicked on a link in that article to check the feature or tool out at Amazon. But a few visitors may click on a link to one of my books or my Amazon author page. And I’ve had a few guest posts that featured other authors, so hopefully a few of those clicks take readers to their books and their author pages.
Regarding reblogs, under Clicks you can find out how effective your own reblogs of other bloggers are. Or if you reference other websites in your posts, you can see how many of your visitors and followers check out those websites.
Now switch from Traffic to Insights, near the top left (but not in the left sidebar). You can find more information here.
Check out your Tags & Categories. This is basically how your blog looks from the outside (perhaps to search engines). Those are the topics you have written about most frequently this year, based on the tags and categories that you’ve used. Is this how you want your blog to be categorized? If not, it might impact how you use tags and categories from now on.
Also check out Comments by Authors. These are the valuable people who have given life to your blog, making your articles interactive, and who have evidently enjoyed communicating with you and/or were really interested in your posts (or in you, perhaps). I owe a huge THANK YOU to Don Massenzio, Chris the StoryReadingApe, Kim’s Author Support Blog, Alicia Butcher Ehrhardt, Nicholas Rossis, Dr. Stone, and countless others (sorry I don’t have space to mention everyone).
Do you let people follow you by email? If so, check out your Follower Totals. This shows how many of your followers follow you by email.
You can get another interesting stat by dividing your total number of Views by the total number of Visitors. This ratio shows you how many pages the average visitor reads on your blog. Do people tend to read one article and leave, or do they tend to stay around and read more articles? Are your articles so helpful that people often read several of them after discovering your blog?
You may have hidden stats.
I do.
I show the full article right on the home page so that nobody has to click a Read More link.
This is convenient for visitors. They can read several full articles, and when they do, I only get credit with a single view (just my homepage).
Some bloggers who have changed their blogs to force readers to click a Read More button have seen an increase in their recorded blog views—but they are almost certainly losing traffic at the same time. The increased frequency of views can be misleading.
I realize that some people don’t like that Read More link. I try to do my visitors a favor, knowing that I myself don’t like to have to click those links (sh: I sometimes X out the site instead).
But that results in hidden traffic. I actually have many more views than are recorded. If someone visits my homepage and reads 5 full articles, I get credited with 1 view instead of 5 (because they don’t have to click anything to read those articles).
Now if I changed my site to force those readers to click a Read More link, when one person visits my homepage, they would have to click (at least) 5 different links to read 5 articles, and I would get credited with 5 views instead of 1.
I would see increased “traffic” according to my daily views. BUT I would be losing traffic—because some visitors won’t bother to click that Read More link.
If 1 out of 3 visitors who would have read 5 articles directly from my homepage walks away, I would get 11 clicks (5 + 5 + 1) from 3 visitors using Read More links, whereas currently I would only get 3 clicks for 3 visitors. Comparing 11 clicks to 3 clicks, it seems like there is more traffic when you use that Read More link. But what really happened is there were 3 visitors each way: When 3 visitors led to 11 recorded views, 11 articles were read, compared to the case when 3 visitors led to 3 recorded views but 15 articles were read. You see, I want to be read more (with hidden views), then to have more recorded views (but actually get read less).
But I prefer to have 3 visitors give me 3 clicks (rather than 11) when all 3 visitors read 5 articles on my homepage (that would make 15 views, with 12 of the views hidden—that is, not recorded).
I don’t want to lose that visitor who walked away because they didn’t want to have to click to Read More. So I’ll take fewer recorded views to have more people read my content.
That’s a personal choice, and not necessarily the best one. If your goal is to get as many recorded views as possible, the Read More link may help with your goal.
There is another advantage of that Read More link: You know your content is really compelling, or at least the beginning of your article did a good job at creating interest, if a lot of people are clicking to Read More.
If you add that Read More link and your views go down, you need to work on the beginning of your articles. There is some helpful information to gain here.
Personally, I get enough views, the number of recorded views doesn’t matter to me. I don’t want a Read More link to discourage one person from reading an article, and I don’t want a Read More link to cause a visitor to not want to return to my site. (Again, I would probably have more recorded views using the Read More link, and it would “seem” like there is more traffic using that feature when there really isn’t. The difference is that the Read More link removes the “hidden” views.)
There are other ways that you may have hidden stats.
For example, if you include a Follow by Email option without a Read More link, your email followers can read your full articles without actually visiting your website. Again, I offer this option out of convenience to my followers. I’m happy to have people read my articles by email (as long as the email came from me—I don’t support plagiarism, of course). I don’t need them to come to my blog to read my articles.
I found some good ones on my list. One of my favorites is “funny paragraphs.” Imagine someone entered “funny paragraphs” into Google (or Bing or Yahoo or whatever) and found one of my articles. That wasn’t planned, but it’s a happy coincidence.
Write happy, be happy. 🙂
Copyright © 2017
Author of A Detailed Guide to Self-Publishing with Amazon and Other Online Booksellers
Follow me at WordPress, find my author page on Facebook, or connect with me through Twitter.
Through July, 2017, the Kindle Unlimited per-page rate had been spiraling downward.
But Amazon introduced KENPC v3.0 before it could drop below $0.004 per page.
The per-page rate has steadily climbed since.
The KDP Select Global Fund also hit a new record high.
It’s nice to see the per-page rate rising alongside the KDP Select Global Fund.
However, at some point the per-page rate will reach a plateau, whereas the KDP Select Global Fund has risen steadily for years.
I remember the days when the KDP Select Global Fund was below $10M. I remember the people who claimed that $10M would just be the gravy to entice authors into KDP Select, and that it would surely drop once it got settled. But it’s since doubled, continuing to rise.
I also remember every time the Kindle Unlimited rate dropped to near $0.004 per page several people crying the end of the world, that it would drop below $o.004 and never return. But yet again it has bounced back.
The Kindle Unlimited per-page rate is a bit of a roller coaster ride with peaks and valleys. After it peaks and drops a bit, try not to panic. 🙂
Overall, the KDP Select per-page rate has experienced relative stability between $0.004 and $0.005 (occasionally rising slightly over $0.005).
Copyright © 2017
Chris McMullen
Customers used to be able to write a review at Amazon as long as they had made a purchase.
Amazon now requires customers to spend a minimum of $50 using a valid credit/debit card before they can write a customer review.
https://www.amazon.com/gp/help/customer/display.html?nodeId=201929730
This is one of several steps that Amazon has made over the years in an effort to improve the customer review system.
Amazon strives for organic customer reviews.
Organic reviews are the best reviews you can get.
For years, Amazon has effectively blocked reviews that are posted by friends and family of authors.
Verified purchase reviews now have an advantage over non-verified reviews when it comes to visibility on Amazon.
Amazon uses machine learning to help determine how prominently a review will display on a product page.
This new $50 minimum customer spend is another of many steps in the right direction.
Amazon’s customer review system has never been (and may never be) perfect, but Amazon is working to make it better.
Remember the days when you walked into a bookstore, and the only reviews you saw were glowing reviews on the back cover and front matter?
Write happy, be happy. 🙂
Copyright © 2017
Author of A Detailed Guide to Self-Publishing with Amazon and Other Online Booksellers
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The first step is to select the Marquee Tool on the PhotoShop toolbar.
In all the versions of PhotoShop that I’ve used, this toolbar appears on the left side of the screen.
The Marquee Tool is the second button on the toolbar.
The two most common options are the Rectangular Marquee Tool and the Elliptical Marquee Tool.
We’ll first try a rectangular crop, since that’s more common. Don’t worry, we’ll apply a circular crop soon.
Select the Rectangular Marquee Tool.
Left-click at one point in the picture that you would like to be one of the four corners of the rectangle.
As you drag your cursor, a dotted rectangle will appear.
It will tell you the width and height of the rectangle as you drag.
When you are happy with your rectangular selection, let go of the mouse button.
If you make a mistake and wish to try again, press Ctrl + Alt + Z. Each time you press Ctrl + Alt + Z, PhotoShop goes back one step.
Once you’re happy with your selection…
Select Image at the top menu (the one that starts File, Edit, Image, Layer, etc.).
Choose Crop.
Remember, you can press Ctrl + Alt + Z repeatedly to undo one step at a time.
Now we’ll make a circle crop instead.
Grab the Marquee Tool again from the left toolbar.
This time, choose the Elliptical Marquee Tool.
First just visualize in your mind the circle (or oval) that you wish to make.
To get the circle in the neighborhood of where I want it to be…
I focus on the point that will be the top left corner of the circle, and then I pick a spot even higher and further left than that.
(It may take a little trial and error to get good at selecting the initial point for your circle or oval. It may not work as you intuitively expect.)
Left-click on this point and drag the Elliptical Marquee Tool. I drag down to the right.
If you want a perfect circle, keep your eye on the width ( W ) and height ( H ) of your ellipse.
Position your mouse just right so that the width and height are equal in order to carve a perfect circle.
Press Ctrl + Alt + Z if you need to undo your selection. You can press this repeatedly to go back multiple steps. (Note that Alt in there. If you only press Ctrl + Z, you can only go back one step, whereas Ctrl + Alt + Z lets you go back multiple steps.)
Once you’re happy with your selection…
You could go to Image and select Crop…
But I prefer to go to Edit and select Cut.
Then I go to File and open a New Document.
I choose the option for the New Document to match the clipboard selection.
Then I go to Edit and select Paste.
This pastes my circular crop into a new file, as shown below.
Sometimes, the Quick Selection Tool on the toolbar can help you make a quick selection.
It’s worth trying, but this tool isn’t always quite as “magical” as one might hope.
For simple shapes where PhotoShop sees the image you want clearly against the background, the Quick Selection Tool can make crops easy.
In that case, once you have it selected properly, you can get it with a quick cut and paste.
However, when that doesn’t work, you can use the Marquee Tool as we have done here, or your can try the Lasso Tool for a freehand selection.
If you need to get into the finer details of Photoshop, you may want to Google how to create paths and masks, for example.
(There is a Crop Tool, but I’m not a big fan of using it to make crops. Though it is handy if you need to rotate the picture and make a rectangular crop.)
PhotoShop happy, be happy. 🙂
Copyright © 2017
Author of A Detailed Guide to Self-Publishing with Amazon and Other Online Booksellers
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Image from ShutterStock.
Like many authors and publishers, I have used Goodreads giveaways for years to help with discovery, create buzz, and seek honest reviews for newly released books.
I have been a big fan of the Goodreads giveaway, having written a few articles about it on my blog.
I’m still a fan, but there are some important changes coming January 9, 2018:
Are these changes good or bad?
Like most changes to the publishing world, it will be better for some authors than others.
Let’s start with the bad. There are really only two things that I don’t like:
The real question is this:
Will the benefits of a Goodreads giveaway offset the cost?
Keep in mind that with the changes to the Goodreads giveaway program, it’s possible that it will be more effective now than it has been in the past.
How might it be more effective starting January 9, 2018?
Note also that the cost of the giveaway has not necessarily increased as much as it may seem.
Starting January 9, 2018, you can run a Standard Giveaway for $119. However, if you choose to run an eBook giveaway instead of giving away print books, you will save on the cost of author copies, shipping, and packaging. I’ve actually paid more than $119 for a Goodreads giveaway when it was FREE: I’ve spent over $50 on author copies and over $80 on shipping for several giveaways, which comes to over $130. In those cases, I would have saved money by paying $119 for an eBook giveaway.
The new cost of the Goodreads giveaway encourages authors/publishers to offer more prizes.
You pay the same $119 fee for a Standard Giveaway, regardless of whether you offer a single book as a prize, or several copies of the same book.
If you only give away one book, $119 is a pretty steep price to pay. However, if you offer several copies of your book, the cost per book drops down dramatically.
Like all paid marketing, Goodreads giveaways are more likely to be cost-effective for authors who write compelling books. If you only sell a few books per month, paying $119 for a giveaway will come at a great loss. If your book sells thousands of copies per year, paying $119 is relatively cheap.
Are you upset that you won’t be able to run a free/inexpensive giveaway?
That’s ridiculous! Of course you can.
You can run an Amazon Giveaway directly from your book’s Amazon product page.
You just pay for the selling price of the book. For a print book, you must pay the shipping charges, too. In either case, you will be compensated partly later when you receive your royalty. You can even require entrants to follow you at Amazon. (When you publish a new eBook through KDP, Amazon notifies your Amazon followers of your new release.)
Learn more about the changes to Goodreads giveaways:
Would you like to tell Goodreads how you feel about the new giveaway program?
Write happy, be happy. 🙂
Copyright © 2017
Author of A Detailed Guide to Self-Publishing with Amazon and Other Online Booksellers
Click here to view my Goodreads author page.
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I was reading The Secret of Spellshadow Manor today by Bella Forrest, when I came across the word
meaning soft murmuring or rustling sounds.
It’s not a word I read or use every day. I enjoy coming across a cool word when it happens once in a while.
I don’t like it when an author goes out of his/her way to use uncommon words. I like the book to read well (for me).
But when the best word to use happens to be uncommon, the ‘best’ word is still the ‘best’ word.
When I don’t recognize the word and the author includes a little clue to help deduce the meaning, I like it even better.
In the case of the book I was reading today, it was great: The book is quite readable, the word felt (to me) like it belonged, and I could tell what it meant from the context.
(If you want to check out Bella Forrest’s—who I expect has never heard of me, and who certainly has no idea that I’m writing this post—novels, I recommend that you start with The Gender Game.)
Please share a cool word that you read in a book recently, including the title and author of the book. Surely, the author deserves a little publicity for helping you enjoy the word.
Write happy, be happy. 🙂
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