Category amazon

Jan 1 2014

Kindle Countdown to the New Year

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I love KDP’s new Kindle Countdown Deal tool. I did a couple of preliminary tests with it when it first came out in November, 2013. I used it with several e-books on Read Tuesday, December 10. I even ran a couple of free promos on Read Tuesday so I could compare the results to the Countdown Deals. I used the Countdown Deal once again after Christmas, when e-book sales are usually on the rise.

What is it?

Let’s begin with what it isn’t. It’s not a cure-all for any e-book that doesn’t sell. If your e-book isn’t selling, the Countdown Deal probably isn’t the answer. Instead, you need to reassess whether the content, writing, and packaging are marketable. At least one of these areas needs to be improved to get your book selling.

If you have a marketable book, the Countdown Deal can help to stimulate sales. A short-term sale price can help you create added interest in your book, especially if you market the promotional price effectively.

Here are the main details of the new Kindle Countdown Deal:

  • If your Kindle e-book is priced from $2.99 to $24.99 in the US or £1.93 to £14.99 in the UK, you can put your e-book on sale for as little as one hour or as many as 7 days consecutively in a 90-day KDP Select enrollment period. (Many e-books with a $2.99 price in the US have a UK price below £1.93. If so, you need to republish and raise the UK price to £1.93 before running a Countdown Deal in the UK.)
  • Customers will see both the sale price and the list price during the promotion, so they will know exactly how much they are saving. There will also be a countdown timer, showing customers when your sale ends, which helps to create a sense of urgency.
  • The sale price must be at least $1.00 off in the US and £1.00 off in the UK and must end with .99.
  • Your e-book must be enrolled in KDP Select, which requires publishing the e-book edition of your book exclusively with Kindle. Your e-book must be enrolled in Select for at least 30 days before you can run a Countdown Deal.
  • If you change your list price, you must wait 30 days before running a Countdown Deal. You must also wait 14 days after the promotion to change your list price.
  • You must schedule your Countdown Deal at least 24 hours in advance of the day on which your promotion would begin. You need 24 hours notice to cancel a Countdown Deal.
  • Note that you can only run a single Countdown Deal in a 90-day enrollment period, even if your first Countdown Deal didn’t use the full 7 days. (This is in contrast to the free promo, where you can run up to five separate one-day promotions or use them all at once.)
  • If your book is on the 70% royalty plan, you will still earn 70% after subtracting the delivery fee even if your sale price is $0.99 or $1.99. However, if you have a large file size, which is typical if there are several images, you might actually earn more money during the Countdown Deal on the 35% royalty plan. In fact, your royalty could be zero on the 70% plan. Unfortunately, KDP doesn’t show you in advance what your Countdown Deal royalty will be; you need to figure this out yourself. On the 70% royalty plan, subtract the delivery fee (find this in Step 2 of the publishing page) from the promotional price, then multiply by 0.7. Compare this to 0.35 times the promotional price for the 35% royalty rate. You can switch plans by republishing before (it must go live 24 hours before the day your promotion starts) and again after the promotion (but then you earn 35% for sales for a day before and the period after your promotion while your e-book is being republished).

Comparing the Countdown Deal to the free promo

Kindle’s Countdown Deal solves many problems that the free promo suffers from:

  • Since customers are paying money for your e-book, most of your customers will actually read your e-book. A huge problem with the free promo is that many people who take the e-book for free never get around to reading it.
  • Since customers are paying money for your e-book, most shoppers will actually read your blurb, check out reviews, and explore the Look Inside prior to making a purchase. Another huge problem with the free promo is that many shoppers don’t bother seeing if the e-book actually appeals to them since it’s free.
  • Customers are more likely to be in your e-book’s specific target audience. This means they are more likely to have reasonable expectations for your genre. The free promo attracts customers from outside your genre, who then compare apples to oranges. This sometimes shows up in critical reviews.
  • Unfortunately, there are many outspoken individuals who strongly loathe freebies. Some, with mean spirits, actually ‘buy’ freebies with the preconceived idea of slamming them. By running a Countdown Deal, your e-book won’t attract the freebie haters, and if someone does wish to slam the e-book, at least they must make the purchase first if they want it to show as an Amazon Verified Purchase.
  • You earn royalties during the Countdown Deal. You don’t earn one penny during a free promo. The hope of the free promotion is that some customers will actually read the e-book, like it, and help spread the word. It’s a big risk. The Countdown Deal has the same benefits, without the risk. Sales during the Countdown Deal affect your paid sales rank, whereas a free promo only affects your free sales rank. Your paid sales rank actually slides during a free promo, but will most likely rise during a Countdown Deal.
  • There are fewer freebies saturating the market with the introduction of the Countdown Deal. There are also fewer Kindle e-books priced at 99 cents and $1.99 because those e-books aren’t eligible for a Countdown Deal. More Kindle e-books now have a regular price of $2.99 and higher. This helps everyone create a better perception of value. Those e-books that are on sale during a Countdown Deal can only be on sale for up to one week out of 90 days, so most of the time they are not cheap.
  • Websites that link to Kindle e-books through Amazon Associates are discouraged from promoting freebies, but have an incentive to promote Countdown Deals. It would be smart to search for sites that promote Countdown Deals for your genre. It’s a win-win situation, since they can earn money through Amazon Associates by promoting your e-book.

My experience

I ran a Countdown Deal on several e-books during Read Tuesday, a Black Friday type of sale just for books on Tuesday, December 10. I actually ran my promotions from December 9 to December 11. I sold more e-books on average on the 9th and 11th, but had the greatest surge in sales on the 10th, the day in which Read Tuesday was being promoted. On December 10, my sales of e-books for the month doubled what they had done all together from the 1st to the 9th. Several other authors also ran Countdown Deals on Read Tuesday. Of those who have shared their results with me, all but one had similar successes, and some had a far better yield than I had.

A Countdown Deal can be highly effective for a marketable e-book that is promoted effectively.

I ran a couple of free promos on December 10, also, so that I could compare the two programs. I did get a few sales of those e-books after the free promos ended, but those sales paled in comparison to the Countdown Deals.

In early November and late December, I also tested the Countdown Deal on a couple of other e-books (you can only run one Countdown Deal on a given e-book in its 90-day enrollment period in KDP Select). On these occasions, I didn’t promote the sale. I did this with one of my better sellers, with the result of increasing the sales frequency by a factor of 3.4. Trying this also with a couple of e-books that ordinarily don’t sell much, I confirmed that a Countdown Deal isn’t the solution to an e-book that lacks marketability.

You still need to promote your sale

You will certainly get the most out of your Countdown Deal if you effectively market your promotion. As already mentioned, you should search online for websites that actively promote Countdown Deals. If they use Amazon Associates, they have an incentive to help you promote your e-book, so don’t be too shy to search and ask.

There are also several websites that specialize in announcing e-book promotions, e.g. by emailing readers who are subscribed to daily newsletters. For example, check out these sites: BookBub, Ereader News Today, Kindle Books & Tips, Book Gorilla, Book Blast, and Pixel of Ink. You want to learn about stats to help you with your decision. For example, the BookBub pricing page provides data for subscribers by genre, average downloads, and average sales.

The exclusivity drawback

You must enroll your Kindle e-book in KDP Select in order to take advantage of the Countdown Deal tool. This requires publishing your e-book exclusively with Kindle during the 90-day enrollment period. You can’t publish your e-book with Smashwords, Nook, Kobo, Apple, or any other e-readers besides Kindle during this period. However, you may publish a paperback edition of your book with CreateSpace, for example; the exclusivity clause only pertains to electronic versions of your book.

It’s also possible to initially enroll in KDP Select, then 90 days later opt out and publish your e-book with every e-reader. This allows you to test the water; the 90-day period also gives you a chance to prepare your e-book for the other e-reader formats.

Some e-books sell very well on Nook, Kobo, Sony, or Apple, while others sell primarily on the Kindle. The only way to know for sure is to try it out. If your e-book sells very well with Nook, for example, you probably don’t want to enroll in KDP Select. However, if your e-book rarely sells anywhere but Kindle, you might as well take advantage of the program. Select also has other benefits, like earning royalties on borrows from Amazon Prime members.

Attention, Amazon: You need a Countdown Deal for CreateSpace paperbacks, too

It would be very cool to have a Countdown Deal for CreateSpace paperbacks. This would solve a major problem. The Expanded Distribution channel limits how low you can set the list price for a CreateSpace paperback. If you want to run a short-term promotion, you can simply lower your list price temporarily. However, if you have Expanded Distribution, you might need to temporarily disable it in order to make a compelling sale price.

Amazon and CreateSpace could get together, potentially, and create a Countdown Deal that only lowers the Amazon sale price, but not the list price or Expanded Distribution price, during the promotion. If you like this idea, please feel free to contact Amazon and CreateSpace with your suggestion. The more authors who suggest this, the more likely they will consider the idea.

Presently, the Countdown Deal only applies to Kindle in the US and UK. Hopefully, they will add this to Australia, Canada, and other websites for Kindle sales soon.

Happy 2014

I started this blog to provide free help with writing, publishing, and marketing. You can find many free articles by clicking one of the following links:

Chris McMullen, Author of A Detailed Guide to Self-Publishing with Amazon and Other Online Booksellers

Follow me at WordPress, find my author page on Facebook, or connect with me through Twitter.

Dec 15 2013

Where Are Your CreateSpace Sales?

Trust

Every week, I see multiple questions on the CreateSpace community forum regarding “missing sales” and “reporting problems.” I also see blog posts and articles across the internet about this issue.

I have monitored my sales ranks and royalty reports for several different titles for five years, and I see a very close correspondence. I see no evidence of reporting issues. However, I am aware of various reasons for reporting delays.

When authors (and indie publishers) suspect that a royalty hasn’t been reported, very often it’s due to one of the following explanations.

Where Are Your Royalties?

(1) CreateSpace reports the royalty when the book is printed, not when it sells. (A couple of years ago it was the other way around, but not anymore.) Depending on sales volume and maintenance issues, sometimes the book prints the same day as it is sold while often it prints 2-3 days after it sells.

Therefore, most royalties show up within 2-3 days of the sale. However, there are significant exceptions, as noted below.

(2) Returns and exchanges are fairly common, even though returning a print book by mail seems inconvenient (it’s actually pretty easy and painless once a customer learns how), although cancellations are simple.

CreateSpace never shows a return or exchange on your royalty report. Rather, Amazon waits until the next order comes through and simply uses the returned (or canceled) book to fill that order. Since the book had been printed previously, you’ve already been paid the royalty.

So here’s what might happen. A customer buys a book and returns it. Now the author’s friend buys a book, but no royalty shows up. The author freaks out. But that’s because the author didn’t know about the return.

(3) This point probably accounts for most of the missing royalty concerns. Amazon sources occasional orders through third parties (instead of using CreateSpace). Perhaps this happens when CreateSpace is unable to keep up with demand, but there may also be other reasons.

When Amazon sources the order to a third party, the royalty doesn’t show up for 1-2 months (maybe even 3). CreateSpace reports the royalty when Expanded Distribution royalties are reported (which can take a couple of months). The royalty correctly shows as an Amazon royalty, but is reported when Expanded Distribution royalties are reported.

Note that this happens whether or not your book is enrolled in the Expanded Distribution channel.

Although I said it happens occasionally, it is significant. Every month, when Expanded Distribution royalties are reported, I see several other sales reported at around the same time (in both the US and the UK, so it happens with UK sales, too).

A couple of years ago, CreateSpace used to send us an email and report these royalties as an adjustment; this is how we know about this issue.

(4) If your book is enrolled in the Expanded Distribution channel, a customer may order the book through a third-party seller instead of Amazon. In this case, the royalty reports as an Expanded Distribution royalty in a couple of months.

(5) After you’ve sold some copies, it’s possible for customers who have your book to resell them on Amazon used. You don’t receive any royalty for such re-sales. For most books, customers tend to prefer to purchase new copies directly from Amazon, so this is unlikely. This is more likely with books that have very high list prices, or books that have sold numerous copies.

(6) Some people say that they bought your book, but either didn’t buy your book or they canceled the order (or the credit card didn’t go through). It happens.

(7) Amazon may choose to stock up on your title. When Amazon does this, CreateSpace prints several copies in advance. You’re paid when these copies are printed. When they subsequently sell, you don’t receive a royalty because you already have.

Two ways that this might apply to you are as follows.

About a week into December, CreateSpace prints several copies of the hottest sellers and ships them to Amazon. From the data I have available, it looks like if you sold about 4 or more copies per day (on average) at Amazon US in November, on around December 10 you may have noticed an order for 50 (or much more, depending) copies of your book. From around December 8 until the time at which Amazon runs out, you won’t see any royalties from what is ordinarily your hottest-selling book. (Last year, CreateSpace sent an email about this.)

Amazon may stock books in Canada in a similar manner, printing a few up front to stock in their warehouse. Therefore, you may see your sales rank change at Amazon Canada (any time of the year), but don’t see a royalty report (if your book was in stock in the warehouse in Canada, you were paid when the book was printed).

Transparency

This method of royalty reporting isn’t transparent. If the royalties instead always reported when a sale was made, it would be much easier to see the correspondence between sales and royalties.

Publishers who sell large numbers of books are more likely to see a close correspondence between sales and royalties. Authors who sell a small number of books each month are more likely to notice a couple of royalties that haven’t yet reported due to one of the above explanations.

(If you happen to have several orders on a day when Amazon is, for whatever reason, fulfilling them through a third party, then it can seem like many royalties are missing. Or if you suddenly had a large number of returns, it could seem this way.)

Trust

I use CreateSpace because I have come to trust Amazon through several years of experience dealing with Amazon because CreateSpace is an Amazon company. I suspect that many other authors use CreateSpace for a similar reason. (It’s not the only reason; e.g. it’s convenient and the prices are good, too.)

Amazon has a reputation to uphold. If there were any royalty reporting inaccuracies, publishers who sell thousands of books per month would see large discrepancies between sales ranks and royalty reporting, and there would be many more complaints out there.

You shouldn’t just trust, you should also verify. You can monitor your sales rank through Author Central, for example, and compare this to your royalty reports. After you sell hundreds of books, you’ll probably see that there is very good correspondence, but there may be occasional delays according to the reasons noted above.

If you’re concerned about a possible missing royalty, the best thing is to contact CreateSpace and inquire about it. If you can get the printing number from the last page from the customer, that will make it much easier to track the royalty.

If you don’t trust Amazon or CreateSpace, or you believe you’re missing royalties, you should consider looking for another print-on-demand service.

Personally, I would be more suspicious of other services. (However, Ingram’s two services, Lightning Source for small publishers and Ingram Spark for indie authors, I would be willing to trust.) Even if you publish traditionally, you must still have concerns about the accuracy of royalty reporting (in fact, I see articles about this online, too).

A CreateSpace Author

I’m Chris McMullen. I’ve published several paperbacks using CreateSpace since 2008 and I’m pleased with my decision to use CreateSpace. But you should decide for yourself.

Follow me at WordPress, like my author page on Facebook, or connect with me through Twitter.

I started this blog to provide free help with writing, publishing, and marketing. You can find many free articles by clicking one of the following links:

Author of A Detailed Guide to Self-Publishing with Amazon and Other Online Booksellers

Dec 8 2013

Chance to Improve a Kindle Pricing Issue

Change

When you run a Kindle Countdown Deal, if you have a paperback edition linked to the Kindle edition, the paperback product page shows the regular list price of the Kindle edition, and not the sale price.

Why not? Wouldn’t showing the sale price improve the chances of getting a sale?

Is Amazon trying to push paperback sales? Does Amazon figure that customers who have a Kindle will check out the Kindle page anyway, then when they see the even lower price, this will help stimulate a sale? Is Amazon hoping the customer will buy both editions, taking advantage of MatchBook? Or did Amazon simply overlook this pricing issue?

Would you rather have the paperback product page show the sale price of the Kindle edition?

If you’d like to see a change, the best way to proceed is to voice your opinion. Be clear and concise, and avoid triggering KDP’s auto-responses (e.g. if you mention that your paperback edition is published with CreateSpace, KDP might send you a message that you need to contact CreateSpace).

I contacted KDP to point out this issue and suggest changing it to show the sale price of the Kindle edition on the paperback page. Their response stated that the paperback product page shows the regular Kindle price because the CountDown Deal is not presently available for paperbacks. (What does that have to do with the price of tea in China?) KDP did say that they understand the issue and will forward my suggestion to their business team, who can make such decisions.

I’ve submitted dozens of suggestions to Amazon, CreateSpace, Kindle, and AuthorCentral over several years. A few of them have actually been implemented. To be clear, they didn’t implement my suggestion. Several other customers made a similar suggestion. That’s the key. One voice is likely to be lost in the wind. When changes have occurred, I’ve heard from many other customers who had submitted similar suggestions. So if you want to improve the chances of a change occurring, you must voice your own opinion.

Do you have other suggestions? If you keep them to yourself, they probably won’t make a difference. (Don’t make all of your suggestions at once. Spread them out here and there.) Here are a few other things that you might consider:

  • A total at the bottom of the KDP month-to-date sales report.
  • Consolidating KDP sales reports for other countries into a single report.
  • Showing the subtitle in the cart at CreateSpace so you can see exactly what you’re buying (if you have multiple books with similar titles and only the ending is different, you can’t tell which it is when checking out).
  • Give us the option of 35% or 70% on CountDown Deals without having to republish a couple of days in advance (if you have a large file size, you might actually draw a larger royalty from a CountDown Deal at the 35% rate).
  • Show us what the royalty will be while we’re scheduling a CountDown Deal (you’d hate to find out later that you only made one penny per sale, for example). (I love math, so this doesn’t bother me, but I’m thinking this would be convenient for some.)
  • Allow UK authors to order proofs from CreateSpace printed from the UK instead of the US (Amazon UK orders are fulfilled that way, so why not proofs?). (Again, this doesn’t affect me as I live in the US.)
  • Any other issues you come across and would like to see improvement. Tell others about the issue and encourage them to send in suggestions if they feel the same way.

Don’t flood Amazon with tons of suggestions all at once. Please don’t tell them that I sent you. 🙂 I didn’t. You have a mind of your own. Do what you feel is best.

Love books? Check out Read Tuesday, a Black Friday event just for books (all authors can sign up for free) on Tuesday, December 10: website, Facebook page, Twitter

Chris McMullen, author of A Detailed Guide to Self-Publishing with Amazon and Other Online Booksellers, Volume 1 (formatting/publishing) and Volume 2 (packaging/marketing), Facebook page, Twitter

Volumes 1 and 2 will be on sale on December 9 thru 11 as part of Read Tuesday on December 10. These books haven’t been on sale all year, so this is a rare opportunity. The Kindle edition of Vol. 1 will be $1.99 (60% off from $4.99) in the US and 1.99 pounds (37% off from 3.14 pounds) in the UK, while Vol. 2 will be $0.99 (80% off from $4.99) in the US and 0.99 pounds (70% off from 3.25 pounds) in the UK. The paperbacks will also be 40% off ($5.99 instead of $9.99) at CreateSpace:

Dec 4 2013

CreateSpace Discount Codes—Suddenly Better

40 off

Amazon.com recently raised the qualifying total of eligible purchases from $25 to $35 in the US for Free Super Saver Shipping.

(Yes, this is significant for CreateSpace discount codes. You’ll see.)

When you reach the bottom of this post, you will find an incredible reward. No peeking!

In the past, many customers who were buying a $10 book would simply add a couple of more books to make the total $25 in order to qualify for free shipping. Now you need another $10 on top of that. Suddenly, for some customers it might be better to just buy one book with shipping than to spend $35 or more.

(Some customers do have Amazon Prime. They get free shipping on eligible purchases regardless of the total. Perhaps the price change will get a few more customers to give Amazon Prime a shot. However, many customers don’t have Amazon Prime. Those who don’t may be reluctant to purchase $35 worth of books all at once.)

So how does this relate to CreateSpace discount codes?

Until now, many customers would rather buy a book at Amazon.com with free shipping than get a discount at CreateSpace because shipping isn’t free at CreateSpace. The new Free Super Saver Shipping requirements change this to some extent.

Customers who would now pay for shipping at Amazon will also pay shipping at CreateSpace. With shipping charges being roughly equal, now a discount code at CreateSpace may entice customers to shop there.

(Another hurdle is that customers must sign up for an account at CreateSpace. That’s true of most shopping sites. They don’t have to publish a book. They just need to enter minimal information to place an order. If the discount is compelling, it will be worth the effort.)

Do you want customers to shop at your CreateSpace eStore? That’s a good question you must ask yourself:

  • The royalty rate is higher: 80% minus the author cost vs. 60% minus the author cost.
  • However, if you offer a discount code, this cuts into your royalty.
  • When customers buy your book at Amazon, it helps your sales rank. CreateSpace eStore sales don’t affect your sales rank.
  • If a customer buys your book through CreateSpace and leaves a review, the review will show as an unverified purchase.
  • Your book is probably on sale at Amazon. You may need to give 5 to 10% off just to compete. It may take 15% or more to entice customers over to your eStore.
  • Discount codes help you reach customers who wouldn’t pay full price. If you can target customers who wouldn’t buy your book at Amazon because of the price, offering them a discount of 20% or more may get you sales that you would ordinarily miss out on. (But if your discount is large, you may earn a smaller royalty than usual.)
  • Offering a discount at your eStore is a good way to create a short-term sale on your paperback. If you run an effective promotion for a short-term sale, you may succeed in gaining exposure. This might lead to more full-price sales at Amazon months down the road. There are some big IF’s here. Things might not work out this way.
  • For books that tend to sell more often as e-books than in print, a discount code may help to stimulate more paperback sales. (Now ask yourself if that’s something you want to do.)

European customers can probably get much better shipping rates by purchasing directly through Amazon.co.uk, Amazon.fr, Amazon.de, Amazon.es, or Amazon.it. They probably won’t be interested in your CreateSpace eStore if they have to pay international shipping charges.

Once you decide you would like to sell some books at your CreateSpace eStore, the next challenge is driving traffic there. Customers are very unlikely to discover it all on their own.

You must market your eStore and provide a link to it. An effective promotion can drive traffic there. One way to do this is to offer a compelling discount and be effective at spreading the word about it.

How do you make discount codes at CreateSpace?

  • Click on a book from your dashboard to open its project homepage.
  • Select ‘Channels’ on the ‘Distribute’ column.
  • Choose ‘Discount Codes’ under CreateSpace eStore.
  • Look for the ‘click here’ link in the paragraph above the table.
  • This will create a new code. Click ‘View Codes’ to see them all.
  • Copy and paste the code into the table (previous window).
  • Choose dollars off or percentage off.

Enter a ridiculous amount, like 99% off, and CS will tell you the maximum discount you can offer. This way, you don’t have to guess or figure it out yourself.

If you want to make a royalty on the sale, don’t choose your maximum discount. The smaller your discount, the greater your royalty.

Here is the formula for computing your eStore royalty:

(List price — discount) x 0.8 — author cost = royalty.

Example: List price = $7.99, author cost = $2.53, discount = 20%.

($7.99 — 20%) x 0.8 — $2.53

= ($7.99 —$1.60) x 0.8 — $2.53

= $6.39 x 0.8 — $2.53

= $5.11 — $2.53

= $2.58.

Make sure you are happy with your royalty. If you want to double-check your math, feel free to use the comments section below.

The link to your CreateSpace eStore will be https://www.createspace.com/titleid, where you must replace “titleid” with the numerical value for your title id (find it on your Member Dashboard). You can alternatively find the url for your eStore by clicking eStore Setup from the Channels page for your book (this will also let you customize your store).

Unfortunately, each book has its own store and you can’t consolidate them. However, you can add a Continue Shopping URL and Continue Shopping Text to let customers go back to your site, where they can conveniently find each of your books. (This reminds me, I haven’t done this yet…)

You can use the same discount code for multiple books. This makes it easy to put several books on sale for 20% off, for example. However, you must add the discount code to each book separately (use copy/paste).

Shipping is cheaper when purchasing multiple books. Encourage customers to buy multiple books at CreateSpace to reduce the per-book shipping charges. If you get together with other authors to create discount codes, promoting all of your discount codes may help to inspire multi-book sales and encourage customers to shop in your eStores.

A customer can use multiple discount codes on the same order, even if purchasing books by different authors. I tested this out. After logging out of my account, I went to two different CreateSpace eStores by different authors, added 3 books of one and 2 books of the other to my cart, and then entered my discount codes (save this until after adding all the books) one at a time. It correctly reduced the price when each code was entered.

(The discount code is only good on the book or books associated with it. John’s discount code won’t work on Sue’s book or vice-versa. But you can buy John’s and Sue’s books together, enter both discount codes, and CreateSpace will automatically discount each book correctly.)

If you decide to deactivate your discount code, return to the table of discount codes, check the box to delete the discount, and save your changes.

(As you probably know, CreateSpace discount codes are only good at CreateSpace. They don’t work at Amazon.)

Oh yeah, I almost forgot. I promised an incredible reward.

This discount is good for 40% off all of my books at CreateSpace from now thru Tuesday, December 10. That’s crazy! Especially, since almost all of my books already have very competitive prices, $6.99 to $9.99, to begin with.

N6BSBJ36

It’s good on my self-publishing books, math workbooks, fourth dimension books, science books, puzzle books, golf books, and chess books.

Why? I’m participating in Read Tuesday—a Black Friday type of event just for book lovers. Hopefully, this amazing deal, 40% off my paperbacks, will help attract a little attention. (I sell half a dozen paperbacks for every e-book. If I ever start publishing fiction, maybe that will change some.)

If you want to use this discount code, you’ll need to find my eStore. Click here to find links to my books at CreateSpace. Enter the code N6BSBJ36 to save 40% when you’re ready to check out. Offer is good now thru Read Tuesday, December 10, 2013.

No limit. Buy as many of my books as you want at these amazing prices. These would make nice gifts. You can also save on per-book shipping charges with larger orders.

It’s not just my books. Many authors will be participating in Read Tuesday on December 10. Check it out.

Don’t call me Crazy Chris. Call it Crazy Read Tuesday.

Love books? Check out Read Tuesday, a Black Friday event just for books (all authors can sign up for free): website, Facebook page, Twitter

Chris McMullen, author of A Detailed Guide to Self-Publishing with Amazon and Other Online Booksellers, Volume 1 (formatting/publishing) and Volume 2 (packaging/marketing), Facebook page, Twitter

Nov 22 2013

Too Many Clicks: Driving traffic to your book’s detail page

Too Many Clicks

If you’re selling a book, you want to drive traffic to your book’s detail page. Ideally, you want traffic to get there in a single click.

Any extra stops along the way are a sales deterrent, even if they are relevant to your book.

Example:

  • Authors are tempted to drive traffic to their author pages at Author Central.
  • It’s better to drive traffic straight to your book’s detail page.

Why?

Fact: Amazon sees much more activity on a product’s detail page when traffic is driven directly to the detail page.

How do I know?

I learned this firsthand from Amazon’s marketing department. We were discussing advertisements and whether they should link directly to a book’s detail page, an author page, or some other page that highlights the series or imprint.

The author page is a valuable tool:

  • It helps to lend you credibility.
  • The author photo helps with your branding.
  • Readers can find all your books in one place.

However, you don’t want it to be the first stop for a new customer.

Why not? Because you don’t want to risk your author page being the only stop.

What you really want is for customers to make it to your book’s detail page. So send them straight there. Then they are less likely to get lost on the way.

Customers like convenience. A single click is convenient.

What’s one more click?

  • More time. Who has that?
  • More hassle. Who wants that?
  • More risk of internet issues. Everyone has that.
  • More distractions for the customer. Ooh, what a pretty flower!

This all sounds reasonable, yet that author page stills tempts you.

  • You don’t know which book the customer wants, so you want the customer to see all your books.
  • You don’t want to sell just one book. You want to make it easy for customers to find all your books.

Those are all good reasons, but the fact that you will lose customers along the way should make this decision very simple.

Your book’s detail page is a better sales tool:

  • An effective blurb will engage customers better than your biography.
  • Your blurb is more informative than a list of thumbnails.
  • Customer reviews receive consideration from shoppers.
  • You have to click to Look Inside. That’s too many clicks.

One click to your author page. Two clicks to your detail page. Three clicks to Look Inside.

Three clicks and you’re out!

Still stuck on that author page. It’s not doing anything that your detail page is doing.

  • The customer still sees your author photo and biography on your detail page.
  • Your other books will show up in the Customers Also Bought list on your detail page.

Think about the customer’s path to your book:

  • Make it easy for the customer with a direct link to your product page. One easy click.
  • Pick the most relevant book. Direct new readers to your most reviewed, bestselling book relevant for them, or to the first book of a relevant series. Direct fans to your latest book.
  • Include a link to your book at the bottom of your page. If the potential customer reaches the bottom of the page, don’t make the customer scroll back up to find the link. If it’s handy to link to your book higher up on the page, it’s okay to do it a second time at the end to provide this added convenience.
  • Are there too many links to choose from? You want the link to your book’s page to be easy to find.
  • Does the customer have to click on an image? If so, is this clear? Not everyone will think to do this.

It’s not just your book, but any website you’re driving traffic to. Ask yourself if there are too many clicks? Nothing beats one easy click.

Chris McMullen, author of A Detailed Guide to Self-Publishing with Amazon and Other Online Booksellers

Psst. You can get there with one easy click. 🙂

Connect with me through social media: Facebook page, Twitter

Check out Read Tuesday (a Black Friday event just for books): website, Facebook page, Twitter

Nov 20 2013

Updating a Book at CreateSpace or Kindle Direct Publishing

Update

Today I will share my experience of updating books at Amazon. I recently updated Volume 1 of A Detailed Guide to Self-Publishing with Amazon and Other Online Booksellers at CreateSpace and Kindle Direct Publishing (KDP). The paperback now includes a comprehensive 18-page index, and both the paperback and eBook include minor updates (such as mention of recent changes at CreateSpace, Amazon, and Kindle and correcting a few minor typos).

If you need to revise your interior or cover file at CreateSpace, first study your sales rank history (you want to know the time of the sales, not the time that the royalties report) to help choose the time where you’re least likely to sell books. Your book will be unavailable for sale while the new file is being reviewed, so you don’t want it to interfere with sales (unless your revision is more urgent, then you just have to do it immediately).

It takes approximately 12 hours for your files to be reviewed. The biggest concern is how Murphy’s law will get you:

  • One way is for CreateSpace to make changes to your cover, even when you didn’t change the cover file and it had been perfect. The best thing to do is resubmit your files for review and hope the next reviewer doesn’t make changes to your cover. This is another 12 hours. But if you call, they put in a request to research the problem, and this can take a couple of days (and may not even resolve the problem). There is, unfortunately, a worst-case scenario where your book is offline for several days. You just have to cross your fingers and hope it doesn’t happen to you. Let me add that this rarely happens, so most likely it won’t be an issue. I didn’t mean to scare you. Just prepare for the worst, then if something does happen, you won’t be surprised by it.
  • Another way is for you to make a minor revision, which winds up causing major changes to the layout of your book. You see, revising a phrase on page 3 could cause a crazy page break on page 8. Take the time to scroll page by page through your book in the Digital Proofer to ensure that there aren’t any crazy layout problems and you might be able to avoid this problem.
  • Then there is conservation of typos, whereby you introduce a new typo in the process of correcting others.
  • Finally, there is the Doh! moment when you click Approve Proof and suddenly remember something else that you should have done.

Very often, your book is again available for sale in 12 to 24 hours after uploading the revised file.

A crazy thing is that you can actually order the paperback directly from Amazon after the revision and receive the older version. This evidently happens when they already have your older version stocked in their warehouse (e.g. if there was a returned copy to resell or if they had ordered some in advance to stock up).

What I like about KDP is that your previous edition remains available for sale while your new eBook is in the process of publishing. This way you don’t miss out on any sales in the meantime.

I put a note on the copyright page indicating when the eBook was last updated. This way, when I viewed the Look Inside at Amazon, I knew I was looking at the updated version.

I like the way the Look Inside turned out. The Look Inside when viewing on a PC is the greatest formatting challenge. I went into the HTML in my effort to perfect this. The indents look large on the PC, but that’s because I set them to a percentage instead of a value in inches. That way, the indents will look fairly reasonable from a cell phone to an iPad.

Another thing to consider is updating the description. I updated the paperback description from CreateSpace, using the basic HTML that’s allowed to create linebreaks, boldface, italics, and bullets. I used Author Central to do this for the eBook. The paperback description begins with a note about the new index that has been added.

The paperback was ranked around 14,000 on Amazon, but has now dropped down to 45,000. It’s amazing what a 16-hour window of no availability can do to sales rank. On the other hand, the eBook edition jumped up to 40,000 from the 100,000’s. I guess when the paperback wasn’t available, people decided to go with the eBook (ordinarily, I sell many paperbacks for each eBook that sells).

For those who may have purchased the original paperback without the index, there is a free index available in PDF format online: https://chrismcmullen.wordpress.com/index-for-a-detailed-guide/

Now I need to work on an index for Volume 2.

Volume 1 eBook: http://amzn.com/B00AA5CJ7C

Volume 1 paperback: http://amzn.com/1480250201

Volume 2 eBook: http://amzn.com/B00CSDUP66

Volume 2 paperback: http://amzn.com/1484037243

Chris McMullen, author of A Detailed Guide to Self-Publishing with Amazon and Other Online Booksellers, Vol. 1 (formatting/publishing) and Vol. 2 (packaging/marketing), Facebook page, Twitter

Check out Read Tuesday (a Black Friday event just for books): website, Facebook page, Twitter

Nov 15 2013

Promote Your Kindle Countdown Deal or Select Free Promo (or Other Book Sale)

On Sale

The writer who carves a masterpiece out of words and publishes the book faces a new challenge:

  • how to help the target audience discover the book

As there are millions of books to choose from, this is no easy task.

One way to try to help stimulate sales is to put the book on a temporary sale, e.g. through Kindle Direct Publishing (KDP).

  • Amazon has a new Countdown Deal available for books enrolled in KDP Select. This allows for a temporary reduction in price and shows customers how much they are saving and when the sale ends.
  • The older KDP Select free promo option is another alternative. (Note that you can’t mix and match Countdown Deals and free promos for the same book in a given 90-day enrollment period.)
  • Books that aren’t enrolled in KDP Select can still have a temporary price reduction by simply republishing at the new list price.

Everyone likes a sale. It’s great to save money.

But there’s a catch: The sale won’t attract buyers if customers don’t know about the sale.

You still have the problem of discovery. Just putting your book on sale through a Kindle Countdown Deal, KDP Select free promo, or other temporary price reduction isn’t enough:

  • A temporary sale, all by itself, probably won’t help much with getting your book discovered.

Nevertheless, a temporary price reduction can be effective if you succeed in spreading news about the sale:

  • Instead of just promoting your book, promoting that your book is temporarily on sale may generate more interest. That is, it can help make your marketing more effective.
  • Any promotions that you do to spread the news about your sale may be amplified by people in your target audience who become interested in your book.
  • If people develop interest in your book, the looming deadline may help to generate sales.
  • Sales that you may generate as a result of placing your book on sale can help improve your book’s visibility through sales rank, customers-also-bought associations, and customer reviews.

(Note that KDP Select free promos generate a free rank instead of a paid rank, but any subsequent sales once the free promo ends will help boost the paid rank.)

It all comes down to getting your book’s sale discovered by your target audience.

The usual marketing strategies—blogging, Twitter, Facebook, press release, building buzz, interacting with your target audience, readings, guest blogs, etc.—can help with discoverability. Instead of just promoting your book, you’ll be promoting the temporary sale of your book, which may help to generate more interest than your usual marketing.

Also, if you’ve been branding an image, prospective buyers who may have been considering your book might be sold when they see that your book is now on sale.

However, you probably want to use this golden opportunity to try and go beyond your usual marketing reach. For example, you might want to consider if a low-cost advertisement may be cost-effective.

Don’t focus solely on projections for how many people may view your advertisement. It’s also important to consider:

  • What fraction of the people who view your advertisement are in your specific target audience? They are more likely to make the purchase, appreciate your book, and leave a review.
  • How marketable is your book? Will the cover and blurb make the genre clear and appeal to your specific target audience?

If you have a highly marketable book in terms of both packaging and content—i.e. it will both attract and please a significant target audience—then it may be worth advertising at a site that can show your advertisement to your specific target audience.

One popular site is BookBub, but there are other options, like Ereader News Today, Kindle Books & Tips, Book Gorilla, Book Blast, and Pixel of Ink. You want to learn about stats to help you with your decision. For example, the BookBub pricing page provides data for subscribers by genre, average downloads, and average sales. There are also sites to help you promote seasonal events. For example, check out Read Tuesday, designed to help stimulate holiday sales.

With a Kindle Countdown Deal or temporary price reduction, you earn royalties during the sale. Your hope is that these immediate sales and a possible increase in sales following the sale will recover your investment and then some, but as with any investment, there is always a risk.

In contrast, a KDP Select free promo doesn’t yield any royalties during the sale. Here, the hope is that if you succeed in creating interest for your book during the promo, then enough people will read the book (only a percentage who download it for free will eventually read it, and some will be from outside your target audience) and recommend it to others. That’s a big IF, and it doesn’t always work out that way. A successful free promo can lead to a significant improvement in sales, but not necessarily (it was more common in the early days of KDP Select, but still happens now; a highly marketable book and an effective promotion improve your chances).

A nice feature of the new Kindle Countdown deal is that any sales made during your promotion improve your paid sales rank, whereas your sales rank slides during a KDP Select free promo.

Publishing Resources

I started this blog to provide free help with writing, publishing, and marketing. You can find many free articles on publishing and marketing by clicking one of the following links:

Chris McMullen, Author of A Detailed Guide to Self-Publishing with Amazon and Other Online Booksellers

Follow me at WordPress, find my author page on Facebook, or connect with me through Twitter.

 

Nov 5 2013

CreateSpace Expanded Distribution is FREE now

Free

When I opened my Member Dashboard at CreateSpace today, I saw a note in yellow at the top of the page telling me that the Expanded Distribution channel is now free.

I called CreateSpace to speak with a representative, who confirmed that it is now free.

So if you had been thinking about trying it out, but didn’t want to invest $25, now you can test it out for free. The advantages and disadvantages remain the same. What’s changed is that you don’t have to invest in this distribution channel.

If you recently added the expanded distribution, you might be a little bummed. I inquired about this.

Any expanded distribution purchases made since September 24, 2013 (if I was informed correctly) will be automatically refunded.

Chris McMullen, author of A Detailed Guide to Self-Publishing with Amazon and Other Online Booksellers, Vol. 1 (formatting/publishing) and Vol. 2 (packaging/marketing)

Nov 3 2013

When Amazon Buys Heaven

Heaven Pic

 

There you stand before the Pearly Gates,

Waiting in line, realizing where you are,

Trying to figure out how you got there.

 

When your turn comes, you’re amazed:

No St. Peter, not even a clerk to greet you;

Nothing but a touch-screen monitor.

 

You must search through millions of obituaries,

Looking for yours on Amazon’s new obit site.

After hours of searching, you finally find yourself.

 

Your obit page has a head shot of you,

A blurb about your life, even product info,

Like gender, height, eye color, and age.

 

A yellow button catches your eye: Apply now.

You click it. It takes you to a form to complete.

Apply to Heaven. Estimated delivery time: two weeks.

 

The fine print tells you it’s based on customer reviews.

Friend and family reviews don’t count.

You can’t beg for reviews; they must be volunteered.

 

In the meantime, you’re encouraged to leave reviews.

Will you stick it to people who rubbed you the wrong way?

What will be your basis for judgment?

 

So you browse through the obits looking for others.

You note glowing five-star reviews of obvious sinners,

And one-star complaints against peace activists and volunteers.

 

Celebrities have thousands of reviews, more good than bad.

Some of your acquaintances have no reviews at all.

You do them a favor, and hope someone reviews you.

 

Chris McMullen, author of A Detailed Guide to Self-Publishing with Amazon and Other Online Booksellers, Vol. 1 (formatting/publishing) and Vol. 2 (packaging/marketing)

Nov 2 2013

Testing out Amazon’s new Kindle Countdown Deal

Cover Pages

I’m trying out Amazon’s new Kindle Countdown Deal for a couple of my lesser-known books. I’ll save the great deals for Read Tuesday. 🙂

The ‘proper’ way to do this would be to plan it much further in advance, build buzz for your promotion, promote it actively the day of (and maybe the day before, too), and recruit help promoting your discount (this is why you need to plan far in advance) from bloggers, websites, and any of your contacts willing to help you spread the word among your target audience. You might even consider investing in an advertisement that would get you plenty of exposure among your target audience.

However, the tool is also new, so although the books that are taking advantage of the countdown deal already haven’t had time to plan for the promotion, they may be getting a lot of initial traffic from the many people who are checking it out. Once this effect wears off, you’ll definitely need to plan ahead and promote effectively to get the most out of this.

I chose a couple of my lesser-known books that don’t tend to sell well for my experiment. Partly, I wanted to save my more popular books to help, in a tiny way, entice a little Read Tuesday traffic. Also, sometimes an experiment on a book that ordinarily doesn’t sell well on its own can provide a revealing marketing outcome.

One of the two books I chooe had been in free promos in years past, so I’ll be able to compare those results to the results of the Countdown.

Who else is testing out this Countdown Deal in the near future? (Not everyone is eligible. First, you need to be enrolled in KDP Select. If you’re just joining or rejoining KDP Select, you must wait 30 days. Even if you’re already in KDP Select, if you changed your list price in the last 30 days, you must wait, too. If your enrollment is expiring or renewing soon, that may also affect when you’ll next be eligible. Your list price must be between $2.99 and $24.99 in the US, for example, in order to be eligible.)

If you’re testing it out this week, I’d like to hear about it. Maybe I can find an excuse to mention it in a relevant post. And the combination of my data with your experience might be relevant for a future post. So if you’d like me to possibly discuss your promotion and your experience with it, please let me know.

The two books I’m trying out are:

(1) Formatting Pages for Publishing on Amazon with CreateSpace, Chris McMullen, B00BGPK70G, February, 2013. This book is geared specifically toward using Microsoft Word 2010 to format a paperback book for publishing with CreateSpace. It’s a short, concise book (104 pages in print, but the paperback version is 5″ x 8″ and divided into several chapters and includes figures, so the written content is much less). One reason that it doesn’t sell well is that my Detailed Guide is a better value, being much more detailed. Also, I don’t market the Formatting Pages book. I’m curious to see if the Countdown tool has any impact on a book that ordinarily doesn’t sell much.

(2) Far Out Multiplication Flash Cards 1-12 (Decorated with Solar System Photos), Chris McMullen and Carolyn Kivett, January, 2012. This flash card set is a book, not a game. The first half of the book consists of 1 x 1 thru 12 x 12 in order with the answer immediately following the question. The first half is designed for kids to practice and memorize. The second half has the cards shuffled, still with the answer following the question. Here, kids test their memory by checking the answer on the next page. The cards are visually decorated with solar system photos. There are two reasons that this book doesn’t sell much. First, I have another multiplication flash card book that has 11 reviews, while this one has none, so naturally people tend to buy the one that has all the reviews. Second, this book used to be more expensive than my other multiplication book, so the other multiplication book has a history of more sales (the other book is also part of a complete set). They are now the same regular price, so this book is actually the better value because it goes up to 12 x 12 instead of 10 x 10.

In the past, this flashcard book always did well with the free promo (over a thousand books in the good old days when KDP Select was new, and hundreds in later months), so I have something to compare it with. The free promo generally resulted in a boost of sales afterward. So I’ll be able to compare the overall effect on royalties, too.

Both of these books are presently $2.99 in the US and will be 99 cents during the Countdown promotion. The Countdown will be all day on Tuesday, November 5, Pacific Daylight Time (PDT).

In the UK, the price will be 0.99 pounds (I actually had to raise the price of one book slightly to make it eligible).

Both books have pictures, so the delivery fee is 50 to 60 cents on each book. This is important because my royalty during the promotion would actually be higher at 35% than at 70%. KDP doesn’t show you what your royalty would be during the promotion. So it’s worth checking your delivery fee and doing the math first. You’d hate to learn later that you were making one penny per sale!

So I first changed the royalty rate to 35% and republished. You can add the Countdown Deal while it’s republishing (check the box and select the Actions button on your Bookshelf). Note that you must change your royalty option at least 24 hours before your promotion begins.

Here is what you should do:

  • First try to create a Countdown Deal to see what dates you’re allowed to choose. This way you won’t waste your time for a promotion that you’re not allowed to schedule.
  • Next, check your delivery fee.
  • Now calculate your royalty at the promotional price. Subtract the delivery fee and then multiply by 0.7, like ($0.99 – $0.60) x 0.7 = $0.27. (If you don’t normally earn 70%, skip this step and the next step.)
  • Compare this with what you would make at 35%. If 35% gives you a higher royalty, you must change your royalty rate at least 24 hours prior to the start of your promotion.
  • Finally, schedule your promotion. Be sure to choose the start and end times in addition to the dates. See how many hours your promotion will last before you confirm. It would be very easy to accidentally make your promotion last just one hour without even realizing it!

Chris McMullen, author of A Detailed Guide to Self-Publishing with Amazon and Other Online Booksellers, Vol. 1 (formatting/publishing) and Vol. 2 (packaging/marketing)

Planet Flash Cards Multiplication Cover Thumbnail