Tag Archives: amazon

Sep 4 2013

Traditional & Indie Publishing: A Symbiotic Relationship?

I’m borrowing the word ‘symbiotic’ from biology, which is used when two different types of organisms live together (rather intimately) to their mutual benefit.

For example, there is a rather brave bird (called a ‘plover’) which shares a symbiotic relationship with the crocodile. Incredibly, the crocodile opens its mouth and lets the plover pick meat out of its teeth, not harming the plover. The plover gains a meal, while the crocodile gets its teeth cleaned.

Perhaps this wasn’t the best example. I’m not implying that the traditional publisher is like a crocodile and indies are bravely picking its teeth. I am implying that the relationship may be symbiotic, but not quite that way. 🙂

In biology, the relationship may not always be mutually beneficial, but that’s what I have in mind by applying this concept to the publishing world. I believe the relationship between traditional and indie publishing to be mutually beneficial, not parasitic.

Here are some ways in which traditional and indie publishing are mutually beneficial:

  • Authors have the opportunity to avoid possible rejection letters by self-publishing. This benefits traditional publishing by reducing the number of proposals that need to be filtered.
  • Self-publishers provide ample business to print-on-demand publishers like CreateSpace and Ingram Spark. Traditional publishers benefit from this service, too, keeping titles ‘in stock’ which would otherwise be retired. The combined use of this service helps to keep the cost low for everybody.
  • Small publishers have increased their business by offering formatting, editing, and cover design services to self-publishers. This helps self-publishers improve their books.
  • The presence of indie authors significantly enhances the population of authors overall, which helps boost participation in author support groups – like writing groups, blogging communities, and social media sites. Many traditional authors in these communities have much experience to share.
  • The combined number of books – i.e. indie plus traditional – has led to an increased number of writing contests, review sites, magazines, etc. This increases the opportunities for all authors to improve their exposure and branding.
  • The combined number of e-books – i.e. indie plus traditional – impacts the price of e-readers in a positive way for consumers, and the availability of e-book publishing services for authors.
  • Both types of authors draw readers, especially when the books are very readable, enjoyable, or informative. I personally buy and read many more books now than when there only used to be traditionally published books available, and there are many others like me in this regard. Both types of books may generate sales for the other type through customers-also-bought lists.

Let me take the analogy a step farther.

The crocodiles could eat the plovers. They would gain some meals in the short run, but their teeth would be dirty in the long run. Even worse, the plovers could bite the crocodiles’ tongues.

Now imagine traditional publishers marketing negative things about indie books or vice-versa. If successful, this would be bad business for everybody. Many customers buy Kindles not just to read traditional e-books and not just to read indie e-books. If marketing efforts portray a lousy image for many e-books, it makes the e-reader itself less attractive.

If you could put a huge dent in either type of publishing, that would reduce the usage of print-on-demand services and e-readers both, which would impact pricing, competitiveness, and availability of services. It would also put a huge dent in readership.

The relationship between indie and traditional publishing may not be ‘obligate,’ meaning that survival of one entirely depends on the existence of the other. However, if either form were to vanish, it would have a major impact on the other.

From a marketing perspective, it makes sense to say good things about books, e-books, readers, authors, and publishers of all kinds. Putting time and effort into marketing your own book would be partially negated by also spreading a negative image for books at large. That negative image would decrease sales overall, which would come back to haunt you, statistically. Spreading a positive image of all kinds of books helps to reinforce your own marketing.

Similar books may also share a symbiotic relationship. Customers usually don’t buy one-or-the-other, but buy several similar books (if not all at once, spread over time – thinking, “Where can I get more like this?”).

Foolish authors who blast the competition shoot themselves in the foot. If successful at hurting the sales of similar books, they also hurt their own books.

When instead similar books are thriving, they all tend to thrive together – e.g. through customer-also-bought associations.

It’s not like there is only one book at the top and nothing else sells. There is plenty of room for readable, enjoyable, or informative books. Similar books can thrive together in symbiotic relationships.

It used to be that a paperback book selling about once a day had a sales rank around 50,000 at Amazon. Now it might sell once a day and have a sales rank well over 100,000. This shows that the total number of books selling frequently has increased. Much of this may be the result of symbiotic relationships among similar books, plus the increased number of good books to read and an increase in readership, as well as an increase in e-readers and e-books.

Chris McMullen, author of A Detailed Guide to Self-Publishing with Amazon and Other Online Booksellers, Vol. 1 (formatting/publishing) and Vol. 2 (packaging/marketing)

Sep 1 2013

Comparing Book and Movie Reviews

I buy books (both paperback and e-book) at Amazon and rent movies from Redbox. As an author, reader, and movie watcher, I find the comparison interesting.

When I pull up Amazon’s home page, I see a customized list of thumbnail images of books. Every book has the average star rating beneath it. However, when I pull up Redbox’s home page, I see just the thumbnail images of the movies – no average star rating. Also, when I shop for movies at a physical Redbox, I don’t see the reviews at all.

The strategy is a little different. Amazon wants you to see the perceived popularity with other customers before you click on a book that looks interesting, while Redbox wants you to decide which movie looks interesting before seeing what other customers think.

At a physical Redbox, they evidently don’t want you to be influenced by reviews at all. Perhaps including highly visible reviews on the machine would slow down the process. Have you ever stood in line just to return your movie, but had to wait twenty minutes for someone who was shopping? If so, just imagine how long the wait would be if customers could read through hundreds of reviews there.

I like how – online – Redbox wants you to first select a movie of interest, and then check out the reviews. I prefer this to Amazon’s method of showing you the average star rating first. I kind of feel that I’m being told what to read: Buy what’s most popular… what everyone else has… we know what’s best for you…

Things become more interesting when you check out the reviews themselves. Movies tend to have very many reviews, and the critics can be harsh. It’s tough to find any movies – even with popular actors and actresses – that have very high average star ratings at Redbox. Sometimes a pretty good movie has an average star rating of around three.

The average review rating can actually be less than one star. Fortunately, the minimum customer review at Amazon is one star. I once clicked on movie that had a really cool cover and looked professional, but had a point-something star rating with over a hundred reviews. What? How could it be that nobody liked the movie?

Authors can gain a different perspective on customer book reviews by checking out some of the Redbox movie reviews. I’m glad I haven’t produced any movies.

Yet even if the movie has many of bad reviews and hardly any good ones, it still has numerous reviews. That is, many people watched it regardless of all those lousy reviews. If a book has many more bad reviews than good ones, customers probably won’t buy it. Its sales rank will plummet.

Ah, there’s another point. Amazon tells you the sales rank. So if a book that was selling regularly suddenly has a dry spell, the sales rank climbs up to a million and shoppers think, “That book must not be good.” If the book is lucky enough to get a sale, the sales rank improves to the hundred thousands, and sometimes that one sale triggers a couple of more sales. If the sales rank climbs to the low thousands, customers perceive it as popular. If it gets on the bestseller list, it must really be good, right? That’s the perception.

Redbox doesn’t tell customers the ‘rental rank.’ Redbox doesn’t tell you which movies are more or less popular. I like that it’s not a popularity contest. It’s just about what interests you.

At Redbox, you sort movies by release date or alphabetically. The order of search results is a little more… interesting.

Of course, Amazon has tens of millions of books to choose from, whereas Redbox can only fit so many recent movies in the machine (Netflix doesn’t have that limitation). A movie is also over in a couple of hours, while you may spend weeks reading a book.

I realize I’m comparing apples to oranges. Actually, the supermarket sells apples pretty much the same way they sell oranges. The difference between book sales and movie rentals is fairly significant.

Chris McMullen, self-published author of A Detailed Guide to Self-Publishing with Amazon and Other Online Booksellers, Vol. 1 (formatting/publishing) and Vol. 2 (packaging/marketing)

Aug 30 2013

Formatting the Book’s Blurb

You can include boldface, italics, and bullets (with dots or numbers) in your book’s description on Amazon.

If you publish a paperback book with CreateSpace, you can include this formatting in your description when you publish. There is an advantage of using CreateSpace for this if you enable the expanded distribution channel: Online booksellers may preserve this formatting. For example, Julie Harper has a CreateSpace published handwriting book at Barnes & Noble with such formatting (click the link below if you want to check it out, then scroll down to the Overview). The caveat is that you must use basic HTML. But don’t worry: Even if you don’t know anything about HTML, the only HTML that is allowed is so simple that you can do it easily. Hold your objection further: There is even an easy way out of the HTML all together, if you really must. You can find this solution at the end of this blog post.

http://www.barnesandnoble.com/w/cursive-handwriting-workbook-for-girls-julie-harper/1116092847?ean=9781490515717

If you have an eBook or didn’t publish your physical book with CreateSpace, you can still format your blurb using AuthorCentral. When you login to AuthorCentral, click the Books tab. Then click on your book to edit the description. You can format the boldface, italics, and bullets yourself, or you can choose to write the description with HTML, if you prefer. Use <b> for bold, as in <b>bold</b>, <i> for italics, as in <i>italics</i>, and <br /> to force a new line (the Enter key won’t have any effect on the output text in HTML mode; the <br/> command basically has the same effect as the Enter usually has). If you want to create a blank line, use the <br /> command twice. Strangely, the <br /> command has a funny space between the ‘br’ and slash in AuthorCentral’s HTML.

To create bullets, use <ul> for dots (unordered list) and <ol> for numbers (ordered list). Place <ul> at the beginning and </ul> at the end. For each bullet, place the text for that bullet between <li> and </li>.

EXAMPLE

<b>Here</b> is an <i>example</i>. <ul><li>This is the first point.</li><li>This is the second point.</li></ul>

The HTML above produces the following effect at AuthorCentral.

Here is an example.

  • This is the first point.
  • This is the second point.

Unfortunately, (almost all) fancier HTML won’t work in AuthorCentral.

I recommend formatting your blurb in three stages:

  1. First, type the blurb in Microsoft Word as just basic text (no formatting). Use Word’s built-in spellcheck and grammar-check tools to ensure that you didn’t make any obvious booboos. It’s probably easiest to edit your text in Word. Typos in the blurb tend to kill sales.
  2. Copy and paste the blurb from Word to Notepad. This will strip it of unwanted formatting. If you omit this step, you might get a nest of extra stuff that you didn’t even know was there in Step 3 (you might be able to see it by clicking on the HTML option afterward).
  3. Copy and paste the blurb from Notepad to the description at AuthorCentral. Toggle back and forth between the Compose and Edit HTML modes a couple of times to ensure that everything looks okay (if not, you should notice something ‘funny’ when you go back to Compose).

How to format the blurb at CreateSpace without knowing HTML:

Follow the three steps outlined above. Then copy and paste the text from the Edit HTML window at AuthorCentral into your description at CreateSpace. You’ll need to remove the space from every <br /> to make it look like <br/>, otherwise you’ll get an error message. After saving your description at CreateSpace, open your book’s project page and click the Channels link in Distribute, then click the tiny link for eStore Setup. Now click the link for Title URL to view your CreateSpace eStore. This will show you how the formatting looks. Preview this carefully and correct any mistakes.

Chris McMullen, self-published author of A Detailed Guide to Self-Publishing with Amazon and Other Online Booksellers, Vol. 1 (formatting/publishing) and Vol. 2 (packaging/marketing)

Aug 25 2013

Authors: Where Is Your Happiest Place Online?

I’ll discuss a few places, then I’ll cast my vote in the last paragraph. I’d also like to hear your vote, if you’d be so kind as to leave a comment.

Let me start with Amazon, since it’s a huge website that authors are familiar with. I love shopping for books (and more) at Amazon and I love the support that Amazon has given to authors, including indies. It doesn’t win my vote with regards to happiness, however. For one, the current customer review and comment platform detracts a little from what would be a much more positive ambiance. It’s great that they promote freedom and independence, I just wish they could do that and still limit the occasional spitefulness. Another problem I see is that I sometimes find myself frustrated when trying to search for and discover new books by keyword or in a category. It’s sort of an inherent problem in trying to search through twenty million books. Maybe if we could see more than a dozen or so books on a page that would help speed up the process; sometimes, the way the results are ordered seems to make us scratch our heads, too. Still, I love Amazon and continue to use it.

There are many features that I enjoy at Goodreads, both as a reader and an author. Authors can connect with other authors, and friend reviews are allowed but clearly marked as such (I happened to see one on an author’s page recently, and thought it was an interesting option). You can see what friends have read, are reading, or intend to read. You can discover new books. However, there seems to be a little too much negativity (enough that some authors actually shudder at the mention of the website’s name), but not enough effort to try to make the ambiance more positive throughout. Again, perhaps the negativity is associated with the effort to provide independence and freedom. On the other hand, my vote goes to a website that seems to promote freedom and independence quite well, yet still appears to be a much more positive environment. If they can do it, why can’t others?

Another popular place among authors is CreateSpace. There may be a little room for improvement, but overall I like the way the website works as far as publishing books goes. I also love the wealth of free publishing and marketing information available to authors (if you haven’t checked it out before, you should). The community discussion forum is a nice place for authors to interact with one another, and a good place to look for publishing help. There are many helpful members there, some who are small publishers with many years of publishing experience. For the most part, the forum is very courteous (especially, compared to some community forums on other websites). Still, there are a couple of reasons that CreateSpace didn’t receive my vote. First, the file review process can be a little frustrating at times – even if you submit the interior or cover to specifications, there are sometimes unexpected changes (like telling you that your file is too complex, or resizing the cover on you). The defect rate may be a little higher than we may like (we can hope that they are working to improve this), yet there are defects with all publishers. Finally, eStore sales require the customer to setup a CreateSpace account and it’s not intuitive for customers to search for books on CreateSpace. Nonetheless, I still love CreateSpace and continue to use it, even though there are promising new rivals like Ingram Spark.

I’ll cast my vote now. WordPress is the happiest place online for me. Authors seem to enjoy ample freedom, independence, and creativity, while also in my experience it’s usually a very happy place online. The exception may be the occasional bitter rant, but that’s easy to ignore if you want. The comments section is often filled with positive interactions. The sense of community here at WordPress has been excellent, in my experience. WordPress draws me in like a magnet. I don’t hesitate, fearing negative experiences. I find myself spending way much more time writing posts and reading posts than I ever imagined, and I enjoy it. A positive ambiance attracts people, and the people make or break the place. Here’s a big THANK YOU to all the great people who make this place. 🙂 Please remember to cast your vote and share your opinions and experience.

Aug 24 2013

Hear Indies Roar!

You don’t have to listen closely. The roar can be heard throughout the world of books: The roar of the indies.

The best indie books have many wonderful benefits:

  • Many fictional works are designed around e-readers. The paragraphs are shorter so as not to overwhelm the reader, the story is designed to grab attention right away and keep it so that there is an action-packed flow, and the language is geared toward the audience. Not all indie books are like this, but many top-selling indie e-books are.
  • Traditional publishers have applied a different philosophy for years. Their editors sometimes screen great storytelling or great writing for various reasons. The audience may be too specialized. The author’s qualifications may not look impressive on paper. The proposal may not have followed standard guidelines. Etc. Now such stories have the opportunity to be shared. Not all writing screened by publishers is good writing, but some great indie stories wouldn’t have been published without e-books and print-on-demand.
  • Editors sometimes revise good writing for various reasons. Perhaps it would offend a few readers. Perhaps it doesn’t agree with the editor’s sense of style. All writing needs some degree of editing, and traditional publishers fill a demand for reading material that meets a high editing standard. However, it’s also nice to read material as the author intended it, without revising it to save our eyes from possible offense and without corrupting the author’s unique style. Some indie books have also been through several rounds of editing, but with the author having the final say. Well-written indie books have some merit this way.
  • An idea may actually be too creative for a traditional publisher to take a chance on it. As a result, you can find some incredibly creative self-published books that are actually quite good. They may not be easy to find, but if you can find the gems, they are worth the search.
  • Time-sensitive material can reach the audience very quickly when it is self-published. Traditionally published writing can take dozens of months to reach the market.

My next point, I believe, is really huge and sometimes overlooked. In fact, I would say it’s often turned against indies, when it should be the other way around.

Indie authors will often give you personal attention:

  • Some traditional publishers and their editors strive to market a bad image for indies with statements like, “You’d never see Stephen King commenting on his own reviews,” and pointing out instances where indie authors don’t handle criticism well. They do have a valid point here, but there are many successful indie authors who behave quite professionally. Plus, indie authors often do some things that big-name authors can’t or won’t do, which may be beneficial to readers.
  • It’s often easier to get in touch with indie authors, they can give you more time in personal interactions, they are likely to place higher value on helpful feedback, etc. Being smaller-scale authors, they simply have more time and one customer makes a much bigger difference to the indie than to the big-name traditional author. This has some advantages. Many indie authors are happy to meet their readers and will strive to make each reader feel special. The top indie authors are likely to give you the benefits without the disadvantages. A few rotten eggs in one restaurant shouldn’t spoil dessert in every restaurant.

Some indie authors have made big names for themselves:

  • Have you heard of Amanda Hocking, E. L. James, or Hugh Howey, for example? If not, check out their stories. There are several highly successful indie authors.
  • More and more traditionally published authors are switching over to self-publishing. Why not? Once they have already made names for themselves, why not reap the benefits of self-publishing? A small-time traditionally published author might run into a few roadblocks with bookstores or the media, for example; but if you have a name like J. K. Rowling and self-publish (and make your popular name well-known if adopting a different one), a bookstore manager or journalist would have to be really foolish not to roll out the red carpet.

Many indie authors are working very hard to help you find books that are likely to be relevant to you:

  • It’s really challenging to discover good new books – there are just too many books out there (even within traditional publishing). The traditionally published author who receives a big advance may not feel nearly as motivated as the self-published author who isn’t selling any books without actively marketing. As a result, indies are working hard to find members of their target audience, bloggers in their target audience who may review their books, etc. They are trying to deliver good books to you. Not everyone goes about this the right way, but there are successful indie authors who are striving to unobtrusively help you find good books to read.

Indies have a huge community:

  • There are hundreds of thousands of indie authors. Add to this number their relatives, friends, acquaintances, and coworkers. You don’t need a calculator to see that there is overwhelming support for self-published authors. The number of books combined with the number of people in this immediate support group leads to an astronomical number of sales. A single small-time indie author may not provide much business, but overall the amount of business is staggering. Indie-friendly companies like Amazon, Kobo, Smashwords, CreateSpace, Lulu, and Ingram Spark are reaping many benefits.
  • There is a huge support group for indie authors. This starts with ample free help with tips on writing, editing, marketing, formatting, cover design, etc. There are numerous discussions in community forums for indie authors to interact with one another. There are wonderful support groups on blogs and social media.
  • Many indie authors read and review indie books. Since there are so many indie authors, this leads to many sales and reviews from within the indie community itself. Add to this their friends, family, and acquaintances, and you can see that many readers support the self-publishing concept. (I’m not talking about friends reviewing the book of an author, which Amazon is doing a great job of minimizing. I’m talking about an author and his or her friends and family reviewing books of unknown indie authors, simply because they support the indie concept.)

When you take the time to search through the haystack, every gem that you discover provides you with an incredibly wonderful feeling.

Just because there are some indie books out there that seem to have lousy covers, lousy grammar, lousy spelling, lousy formatting, lousy stories, lousy writing, or appear to have just been slapped together quickly with the hope of earning a few bucks, this shouldn’t detract from the many indie authors who have great writing skills, took the time to edit and format carefully, thought of great stories, produced fantastic covers, and otherwise published wonderful books. (Personally, I’m not in favor of calling anyone’s hard work and passion lousy.)

Let those who have done well define the world of indie books, not those who are deemed to have done poorly. The most successful indie authors show the true potential of self-publishing. Let’s focus on this.

We can do our best, we can try to help others, but we can’t be responsible for every other author out there. Should we not judge each author individually, rather than create a stereotype for all indies?

It takes much courage for a great writer to pursue self-publishing. There are also many benefits to reap for doing so successfully. And those who do succeed help to open doors for the rest.

Let me make it clear that I have nothing against traditional publishers or traditionally published authors. They provide helpful products and services. We need them.

My point is that many indie authors are also providing helpful products and services, and we need them, too.

I read both traditionally published books and self-published books. I enjoy both, and for different reasons.

Both self-publishing and traditional publishing are very large entities. The indie roar is growing, and is no longer being drowned out by the traditional roar.

Chris McMullen, self-published author of A Detailed Guide to Self-Publishing with Amazon and Other Online Booksellers

Aug 17 2013

How to Change the Publication Date at CreateSpace…

(I intended to include this in my previous post. Better late than never?)

First, note that once you click Approve Proof, it is no longer possible to change the publication date.

As mentioned in my previous post, after you enter the title information, much time can pass before you approve your proof (from making revisions). So if you enter the publication date as ‘today’ when you enter the title information, by the time you approve your proof, this date can be a few weeks old. The problem with this is that you would then have very little time in the ‘Last 30 Days’ section.

At CreateSpace, when you enter the title information, if you click on the ‘What’s This?’ link, you’ll see that you don’t actually have to enter any date at all. Just leave this field blank and CreateSpace will automatically set the publication date to the day when you first click the Approve Proof button. This gives you approximately 30 days on the ‘Last 30 Days’ list (since it may take a day or more for your book to show up at Amazon).

If you didn’t know this and entered an actual date in the title information, when you go to the title section, you may find that everything appears to be ‘locked.’ If so, contact CreateSpace and explain the situation. Make it clear that you have not clicked Approve Proof (even in the past) for this title, and ask CreateSpace if they could please reset the date for you.

Aug 16 2013

Publishing Tip: Change the Publication Date

If you hope to sell many books online through discovery in search results, the publication date is very important.

Why?

At Amazon, customers can filter search results by clicking the ‘Last 30 Days’ or ‘Last 90 Days’ new release links. These filters give your book a window of opportunity. Customers looking for new releases in their favorite genres may discover your book this way.

Now consider the following scenario.

You go through the entire publishing process. You set the publication date to be today’s date, since it won’t let you enter a date in the future. Then you discover one or more typos in the proof. After correcting those, there is suddenly a problem with the cover. When you fix the cover, you find more typos. A few weeks later everything seems to be just fine. So you click the magic button to approve your proof.

Oops!

You forgot to update the publication date. Your book won’t be listed in the ‘Last 30 Days’ results for an entire month. If it took three weeks to fix all of those problems, your book will only appear in the ‘Last 30 Days’ results for about a week.

Unless you remember to change the publication date before you publish.

If you’re debating whether to enter the publication date as ‘today’ or some date in the past, there is a distinct advantage to using ‘today.’ If the book you are publishing now is a new edition, for example, then why not give this edition a new publication date?

When you explore the ‘Last 30 Days’ and ‘Last 90 Days’ filters, you may also notice a ‘Coming Soon’ filter.

How do you get your book listed under ‘Coming Soon’?

First, you have to publish a paperback or hardcover. You won’t be able to do this if you publish exclusively an e-book edition.

Next, you must learn how to setup preorders at Amazon Advantage. There are some very helpful discussions on this very topic at the CreateSpace community forum. Check them out.

Chris McMullen, self-published author of A Detailed Guide to Self-Publishing with Amazon

Aug 15 2013

Amazon, Disneyland, and Branding

 DrMac-Aug2013-disneyland 239

Amazon and Disneyland are two huge, successful businesses that specialize in selling entertainment.

I love them both, but for different reasons.

Amazon has branded itself as a giant, which fits the name of the company. When I go to Amazon, I expect great selection coupled with low prices. I also expect quick shipping. Amazon has also branded itself as being a supporter of the small guy – i.e. small businesses and indie authors.

This last point works multiple ways. Third-party sellers and customer resale help to bring low prices to the customer through competition, and customers have the opportunity to support indie authors and small businesses. Amazon features indie success stories on their homepage.

Indie books and small business products also greatly enhance the selection of books and other products on their website.  Finally, most customers know indie authors (or are indies themselves), so there is inherently much support for this concept.

I love Amazon for giving the small guy such an amazing opportunity.

Disneyland has branded itself as a bringer of happiness, which fits its slogan, “The happiest place on earth.” My daughter doesn’t know the slogan, but she associates Disneyland with happiness: She was bouncing up and down, smiling in the car for a couple of hours on the way there.

The employees who interact with customers at Disneyland are obviously trained to place much emphasis on bringing a happy experience to customers. Another thing that’s very important is also subtle: Disneyland pays incredible attention to detail. There is evidently a high priority on cleanliness on their grounds. The service and ambiance are such a high priority in order to brand the happiness image that these details are vital to their success. Goofy came over and patted my daughter on her head during the parade – that’s a wow-factor.

I love Disneyland for attempting to make many people’s lives happier, even if just temporarily.

Of course, Amazon and Disneyland are huge companies which are geared toward making money. Aren’t all businesses striving to make money? The question is what goods and services they provide for the money, and whether or not it’s a good value.

Amazon supports the small guy in its aim to make money and Disneyland provides happiness in its aim to make money. Provided that the cost is reasonable, these seem like highly respectable ways – in my humble opinion – to go about making money.

These are positive images to brand.

Amazon and Disneyland aren’t perfect. Who is?

Personally, I would like to see Amazon become a little more like Disneyland. Wouldn’t it be awesome if Amazon were, say, “The happiest place online”? At least, a few steps in this direction would make for a nice improvement.

But, alas, in customer reviews, customer comments, and discussion forums, we sometimes see unhappiness. We sometimes see highly spiteful remarks (even though spitefulness is supposed to be a violation of the terms and conditions of use) or even cyberbullying.

This is odd, as it seems to contradict some of Amazon’s branding efforts. When I contact Amazon as a customer or author, they usually provide excellent customer service. If they’re so oriented toward great customer service, why not go all out and provide a great customer ambiance in the review and discussion forums, too? Why provide a rotten ambiance there, but great service by phone or email? It seems totally incongruent. So there is one way in which Amazon could improve, in my estimation.

Even as they are, I still love Amazon and Disneyland.

We can learn from their successful branding:

  • How do you want to be branded? You need this in the planning stages.
  • How do you want your product to be branded? Work toward this.
  • An image that people are likely to support on a wide scale (like supporting the small guy), which fits with your product or service, has much potential.
  • An image that people crave (like happiness), which fits with your product or service, has much potential.
  • Choose a title that fits this image.
  • Mickey Mouse is a simple image, easy to recognize, great for branding. (You can’t copy this image. Duh! But you can learn from the effectiveness of this simplicity.)
  • Pay attention to detail.
  • The product, service, marketing, blog, and even your daily personal interactions matter. Send a unified message that supports your branding.
  • Consistently brand the same image. Avoid changing the main title or picture. Choose these wisely in the beginning.

Chris McMullen, self-published author of A Detailed Guide to Self-Publishing with Amazon

Aug 12 2013

Thank You, Reviewers

Thank You Pic

Thank you, Readers

For taking the time to review books,

To express what you enjoyed,

To suggest what could be better.

 

Thank you, Shoppers

For reading customer book reviews,

For trying to sort out which comments are helpful,

For comparing feedback to the Look Inside.

 

Thank you, Customers

For not being afraid to share your feedback,

Despite the few who don’t handle criticism well,

For realizing that most authors aren’t this way.

 

Thank you, Bloggers

For investing so much time to read many books,

For posting book reviews on your blogs,

For helping out so many authors.

 

Thank you, Authors

For not reviewing your own books,

For not blasting the competition,

For not lashing out at reviewers.

 

Thank you, Everyone

Who has taken time to post a review,

Who hasn’t abused the review guidelines,

Who supports the wonderful world of books.

 

We need you,

Readers, Customers, Bloggers, Reviewers.

We would be nowhere without you.

Thank you so much.

 

Chris McMullen

Aug 11 2013

Wow, What an Amazing Book!

If you’re an author, don’t you wish you were reading a post entitled, “Wow, What an Amazing Book,” that was about your book? Don’t you wish people were telling this to their friends, family, acquaintances, and coworkers? Don’t you wish the reviews were saying this? Don’t you wish readers were contacting you to tell you this?

(Well, of course, you want more than this. You want them to explain why it’s amazing, not just say that it’s amazing. But that’s not the point of this article.)

There are tens of millions of books out there. People aren’t going to think that they’re all amazing. Amazing is relative. To amaze people, your book must do something much better.

Only the top couple hundred thousand books sell once a day or more on average.

There are two ways to have a top-selling book: (1) Market your book effectively and (2) write an amazing book.

It’s important to realize that these points go together. People won’t realize how amazing your book is if they don’t discover it. And no matter how well you market your book, if the book isn’t good, it won’t matter much.

If you take the extra time and effort to make your book amazing in some way, this should help give you some motivation and confidence in your marketing.

What makes a book amazing?

What will cause readers to slam your book on the table and dance around, thinking, “Wow! That was unbelievable! Where can I get more of that?”

Let’s begin with what won’t make your book amazing:

  • It won’t be amazing simply because you hope people will be amazed by it. (You need to work for it, not just hope for it.)
  • It won’t be amazing just because your name is on the book, and you think you’re amazing. (You probably are amazing, but people won’t judge your book by judging you.)
  • It won’t be amazing merely because you completed the monumental task of writing and publishing a book. (This is worthy of my applause, but isn’t enough to impress readers.)
  • It won’t be amazing only because you have a talent for writing. (There are millions of talented writers. You need to stand above the crowd.)
  • It won’t be amazing solely because you put much effort into preparing a very good book. (This is what readers expect. To amaze readers, you must go beyond their expectations.)

Self-publishing isn’t a lottery. In a lottery, every ticket has an equal chance of winning. In publishing, some books are simply better than others. (Furthermore, some books have a wider audience than others, some books are packaged better to help the audience find them, and some books are marketed more effectively than others.)

So how can a book amaze readers?

  • Highly creative problem-solving. For example, the protagonist gets in a jam, the readers think there is no possible way out, and the author does something creative to get the protagonist out of it. The bigger challenge is pulling this off in a way that satisfies readers. You don’t want them thinking that it’s unrealistic or broke the rules of the game, for example.
  • Incredible characterization. This includes heroes and supporting characters that people will fall in love with, but also includes villains. Think about characters that amaze you and especially why they amaze you, and how you can achieve this effect in your own writing.
  • Crowd pleaser. Study the kinds of things in books and movies that tend to please crowds. The better you understand people – especially, your target audience – the greater your chances for amazing them with your book.
  • Impressive formatting. I don’t mean avoiding formatting mistakes or knowing about things like widows, orphans, and rivers. Good formatting is expected, not amazing. Maybe the book is beautifully decorated with little professional touches that fit the theme of the book and don’t distract the reader. Impressive formatting (combined with good editing) helps to put the reader in a good mood. If people know you’re self-published through your marketing efforts, yet your book looks highly professional, they will be amazed that you’ve produced something beyond their expectations.
  • Unique and creative in a pleasing way. If you write a romance that’s very similar to countless other romance novels, that’s not going to amaze anyone; it may please many readers, but this meets their expectations, rather than exceeding them. Do you want people saying, “That’s another good book,” or, “That book is incredible”? But let me warn you that this is both challenging and risky. Much of the time, novelties displease readers. They won’t be amazed by anything that’s different. You have to really know your audience well (focus or writing groups may help). Will people love this change, or will they hate it? If you have a gift for answering this question correctly, you can write an amazing book that will sell well. (Warning: Something new that doesn’t fit into a well-defined genre or that doesn’t have a significant audience will be a very hard sell.)
  • Eye-catching cover that clearly identifies the genre and content. This helps to attract your target audience, create interest in your book, and put them in a good mood every time they see your cover. You don’t want the cover to be the only impressive feature of your book, but if your book amazes readers in other ways, a great cover can really pay off.
  • Make their dreams come true. First, you have to know your audience. Many teenagers, for example, wish they suddenly discovered that they had special powers and that their lives had much more meaning. There are many books that fill this need, however, so you must pull it off in an amazing way.
  • Do something better. Research similar books. Can you make a book like those, only do something much better? It’s not easy. In nonfiction, there are many books written by renowned experts. But maybe you can explain things more clearly in layman’s terms. In fiction or nonfiction, if you can find a way to do something better, this may amaze readers.

The more your book seems amazing to readers, the much greater your prospects for the most valuable sales of all – word of mouth referrals.

Your book has to have the goods, not just the advertising. If you advertise that it’s better in some way, but it doesn’t live up to the expectations that you create, readers are likely to be frustrated and disappointed. You want a book that delivers beyond the readers’ expectations. This will amaze readers and lead to referrals and good reviews.

Think of how you can put a wow-factor in your book.

Chris McMullen, self-published author of A Detailed Guide to Self-Publishing with Amazon