Category marketing

Sep 14 2013

Book Marketing: The Power of Perception

Perception is a very powerful marketing tool. Are you using it to your advantage?

Think about a moment where you’ve just heard about a new product. Perhaps a friend told you about it. Maybe you heard about it on the radio. You might have seen it in a store.

You probably didn’t use the product first and then form an opinion of it. Nope. Most likely, you developed an immediate perception about the product. You might investigate the product further before making the purchase, but that first impression is very important. If you had a poor impression, you may not even consider the product again. If it made an excellent impression, you tend to look for things that reinforce this – i.e. you see it in a better light.

Don’t just try to brand the book’s title or your name. Strive to brand a perception about your book.

The first step is to think about how you want your book to be perceived. It must be something that most readers will agree with once they read the book; otherwise, marketing the perception will be ineffective in the long run. In what way is your book distinguished, which will appeal to readers?

Here are some dos:

  • Keep it simple. People can remember a few words; a long sentence will likely be forgotten. One to three words that paint the perception can be branded effectively.
  • The perception should be highly relevant to the target audience. This way, the branding helps to attract the readers who are most likely to want the book.
  • Think about the selling points of your book, but just pick one. What distinguishing feature might appeal to customers?
  • If a popular book helps to paint the perception efficiently, you may be able to do this in a positive, tactful way – e.g. “like Harry Potter in space” (notice that it doesn’t say anything negative about the other book). Only try this if there is another book that’s a great fit to help you quickly paint the proper perception, and if the book is also well-known.

Now for a few don’ts:

  • The perception must be accurate, otherwise it will backfire. You don’t want readers expecting one thing, when in fact they will get another.
  • It can’t be “the best book ever.” This doesn’t say anything specific about the book, so it won’t attract the target audience. It also tends to generate the negative reaction, “Yeah, right!”
  • Don’t try to top popular books or movies, like “better than Star Wars,” or “the best mystery ever.” If the expectations don’t seem reasonable, buyers won’t invest in the book. Definitely, don’t put anyone’s favorite books or movies down. If you try to advertise that your book is better, it will create a mindset among some readers to try to prove you wrong.
  • Limit yourself to one quick phrase. Don’t try to market two or more perceptions. It’s much easier to brand one simple perception.

There are many possibilities: audience specific (a clean romance), a distinguished character (Gollum or Darth Vader), an attractive idea (a children’s series that teaches decision-making skills), a unique feature (like the twist-a-plot idea), a cool concept (imagine what it would be like to…), an improvement (a workbook and textbook integrated into one), or even exceptional preparation (“Judy spent three years doing the research for this book,” or “Bob had three different editors work on the manuscript” – but note that these two examples don’t attract a specific audience)… and the list goes on.

How do you paint the perception?

  • It helps if a glance at the cover reinforces the perception that you’re trying to paint.
  • Similarly, the title, blurb, and Look Inside need to reinforce this perception.
  • Mention it with your title on all of your online and offline marketing materials: end of posts, just after your book link, social media, bookmarks, advertising, press release kit, etc.
  • Use your phrase (it’s a strapline) in your personal marketing endeavors – mention it at readings, signings, interviews, blog tours, conversations, presentations, and whenever you have the opportunity to discuss your book.
  • Strive to paint this perception when trying to generate buzz for an upcoming book.
  • When you enlist others to help with your marketing – e.g. to create buzz or to help spread the word for a promotion – see if this perception can be included.

Perception is a difficult thing for a lone author to judge. External input is valuable for trying to make such predictions. Ask people what they perceive about your book? Run the perception that you’d like to paint by them and see how they react to it.

Some things are beyond your control. This includes reviews, recommendations, and referrals – which can be good or bad. You can get lucky and a complete stranger who enjoys your book may spread the word to many others, and you can get unlucky and someone can strive to paint a negative perception. You can’t control this. But there are a couple of things that you can do:

  • The better your book and the more effective your marketing, the more reviews, referrals, and recommendations you will get. The more you receive, the less effect the negatives will have and the more likely you are to have some helpful advocates among your fans.
  • Be wise, courteous, respectful, and professional in your interactions with readers, blog reviewers, sending out advance review copies, and all of your public relations.

Chris McMullen, author of A Detailed Guide to Self-Publishing with Amazon and Other Online Booksellers, Vol. 1 (formatting/publishing) and Vol. 2 (packaging/marketing)

Sep 10 2013

Marketing: “Why Isn’t It Working?”

Almost all authors love to write. This makes writing the book the easy part.

When authors finish their books, they are often surprised to learn that there is much more work to do. Marketing tends to come as the greatest surprise. Marketing is the hard part.

Marketing is a challenge to most authors, and most authors don’t share the same passion for marketing that they do for writing.

New authors ask two very common questions about sales. The first is, “Why isn’t my book selling?” The answer to this, of course, largely involves marketing. (The other part of the answer involves the book itself – good idea, well-written, well thought-out, nicely formatted, etc. Well, you could lump these things into marketability.)

The second question is, “I’m marketing like crazy. Why isn’t it working?”

Following are several factors that impact marketing effectiveness.

(1) Is the book worth reading? Is the idea good enough to sell (both the big picture and the details)? Is the book readable, both in terms of storyline and characterization (for fiction) or content (for nonfiction), and the writing (style, flow, punctuation, grammar, and spelling) itself?

If the book isn’t worth reading (to the vast majority of the target audience), marketing should be a waste of time. Writing groups, focus groups, and good editors can help to gauge this. If the book isn’t worth reading, presently, it may still have the potential to reach this point. In this case, the first step of marketing is to make the book marketable.

(2) Is there an audience for this book? It doesn’t have to be a huge audience; it’s possible to succeed in reaching a niche audience. But there has to be an audience for the book. An idea that people just won’t or don’t read is very tough to sell. Writing and focus groups can help to judge this, as can researching what is already on the market and how well it does or doesn’t sell.

It’s not necessary to write to the widest possible audience, but the writing must address an actual audience.

A common mistake is to combine multiple genres together, hoping that this will widen the audience. Unfortunately, this tends to narrow the audience. The author is thinking, “Anyone who likes science fiction, mystery, or westerns may buy this book. That triples the audience.” What most readers are thinking is something along the lines of, “I was looking for a western, but I really didn’t want to read science fiction.”

If there isn’t an audience for the book, marketing won’t help. Before invest time in marketing, ensure that the book is worth marketing. The ideal time to research this is prior to writing the book.

For an author who isn’t sure, trying may be better than nothing; but if marketing doesn’t help, this could be the reason.

(3) Will the packaging attract the target audience? The cover, title, blurb, categories, and Look Inside must make it clear what to expect. Otherwise, the marketing will attract an audience that doesn’t buy the book. Marketing can’t help if the people who check out the book don’t buy it.

A very common mistake is a target audience mismatch. The cover might attract romance readers, who check out the book and decide it’s really a mystery, for example (or the cover might attract contemporary romance readers, when it’s really a historical romance – just as bad).

The cover has to clearly fit the genre. This is incredibly important, yet it’s also very common. If the cover doesn’t clearly fit the genre, it won’t attract the right audience. It shouldn’t just fit the genre, it should fit the precise subgenre. Research top-selling books in the subgenre to see what readers in the target audience are looking for when they browse for books.

The cover must not only fit the genre, it must also be appealing. It needs to attract the target audience. Furthermore, it must look professional (not just appealing) – it has to look like it’s worth buying. It should look like much effort was put into the book.

The title, blurb, categories, and Look Inside all need to send a unified message. If most of these scream that the book is a mystery, but one makes it look like the book is fantasy, for example, this will confuse the buyer. Confused buyers don’t make purchases.

(4) Will the blurb and Look Inside close the deal? While the cover and title must attract the target audience, the blurb and Look Inside must convince the shopper to buy now. The blurb and Look Inside are the only salespeople at the point of sale for online shopping. Marketing doesn’t help when the blurb and Look Inside don’t generate sales from the lookie-lous.

Excellent marketing can direct traffic to the book’s product page. An excellent blurb and Look Inside increase the percentage of sales that result from these window shoppers. Both points are critical to success (i.e. getting people to check it out and closing the deal).

A blurb is not a synopsis. A synopsis gives away too much plot. Readers who feel that they know what will happen don’t feel compelled to buy the book. A great blurb doesn’t give much away, but does succeed in drawing in the reader’s curiosity. A good blurb doesn’t start out slow and build up because most shoppers won’t exercise enough patience to read past the slow part. (Why should they? They have hundreds of books to check out. If the blurb bores them, that doesn’t bode well for the book.) The style, flow, and readability of the blurb are also very important. For fiction, it’s better to err on the side of a shorter blurb. For nonfiction, any relevant qualifications are helpful.

Don’t forget critical details, like the target age group for children’s books (research this – omitting it doesn’t boost sales by widening the audience, it reduces them by introducing doubt). What would the reader like to know that would help generate the sale? (If it’s not likely to help the sale, don’t include it.)

Wise customers check out the Look Inside before investing in a book. The Look Inside can easily make or break the deal. If it doesn’t make the deal, it’s killing the book’s marketability.

The Look Inside must look professional (formatting, writing, front matter, etc.). The customer is about to spend money – but not if it doesn’t look worth buying.

The beginning must grab the customer’s attention and run with it. Make the customer curious. Let the action begin. The words should flow well. If the reader gets drawn into the story, the book will sell.

Readers will buy books with slow beginnings, lengthy forewords, and excess front matter when they are already familiar with the author – i.e. they know from experience that the book will be worth reading.

Most readers will not buy books with slow starts from unknown authors. It’s a big risk to take. There are so many books to choose from, why not pick one that’s more likely to reward the buyer? If the Look Inside doesn’t impress the reader, it doesn’t bode well for the rest of the book. Put the best stuff here.

Sales killers also include frequent spelling, grammar, or punctuation mistakes, poor sentence structure, writing that doesn’t flow well, point of view problems, or unappealing writing style, for example, in the Look Inside. Don’t let the Look Inside kill sales; make it generate sales. This is critical, as it can make the difference between few or many sales. Marketing won’t make up for mistakes in the Look Inside.

(5) Is the book worth recommending? If the book isn’t worth recommending, it will struggle to generate customer reviews, bloggers may be reluctant to review it, the media won’t want to touch it, and any reviews that it does get might explain why it wasn’t worth recommending. A book that isn’t worth recommending isn’t worth marketing. (Marketing is basically the author’s – tactful, if done well – way of recommending it, right?)

The most valuable sales of all are word-of-mouth sales from customers to their family members, friends, acquaintances, and coworkers (not the author’s friends – the customer’s friends). Such sales are very difficult to come by, yet can have a major impact on the book’s success (or lack thereof).

Customer book reviews, blogging reviews, social media shares, and so on can also have a significant impact on a book’s success.

What makes a book worth recommending? It must be highly readable. The storyline (or nonfiction content) must appeal to the target audience. The characterization must be excellent. It must be professional from cover to cover (otherwise, it reflects poorly on the reader to recommend it). If the book moves the reader emotionally (in a positive way), that’s a huge plus.

Comment: The first five points are critical toward marketing success, but so far there hasn’t been any mention of actual marketing techniques. The marketing strategies themselves are not the only things that strongly affect marketing effectiveness. The product’s marketability is equally important.

(6) Are you using social media effectively? The proper use of Twitter, Facebook, and other social media sites is counterintuitive to many authors.

Advertising to the effect of, “Buy this book for…,” on social media is ineffective for most authors. Even just announcing, “I wrote a book called…,” may be ineffective.

People who check their social media accounts are bombarded with numerous messages because they have several acquaintances and also follow their favorite celebrities. So they will visually filter through it.

What will they filter out? Anything that looks like an advertisement! People don’t like advertisements. Do they come home, looking forward to which commercials are on t.v.? Do they like it when commercials interrupt songs on the radio? Do they like pop-up windows that advertise products? NO!

People tend to tune out posts that look like advertisements. They also tend to tune out authors who post repeatedly about their books, even if they aren’t advertisements.

Social media and blogging aren’t about generating many instant sales from people who see advertisements. They are about branding an image (professionally), letting people discover the author’s book, providing content that will gradually draw in the target audience, interacting with other authors and fans, making connections, and widening the author’s exposure gradually.

Think discovery rather than overt advertising. If a man walks into a room and says, “Hey! I just wrote a mystery. You should buy it,” people probably won’t. (Does it seem like the kind of thing a professional author would do?)

If instead a man walks into a room, interacts with people, and makes a good impression, eventually someone will ask what he does for a living. When they discover that he’s an author, rather than having this information thrust upon them, they are far more likely to check his book out.

The same concept can be applied online. Consider an author who is on a website that’s a good fit for the target audience. If the author makes a good impression, people are more likely to click on the author’s profile and discover the author’s book (along with the fact that the person is an author).

The first step with social media is to become an active (but not overactive!), welcome participant in a setting where many people in the target audience can be reached. Ideally, this should start one or more years prior to publishing. When an author suddenly shows up just to market the book, it doesn’t make a good impression.

See how other authors use the social media site successfully before starting to use it as a marketing tool. Also study how some authors misuse it. Learn about hashtags before using them at Twitter. Find author fanpages at Facebook to get ideas for making one.

A personal Facebook account (this isn’t a fanpage) can help to create a little buzz and possibly get an early boost from friends, family, acquaintances, and coworkers – but if they aren’t in the target audience, don’t expect too much help here.

Once a fanpage has grown, it can help to create buzz for a new book. It must provide valuable content in order to draw the audience in the first place. The website for it should be visible in the author’s books. An email group can serve a similar purpose – but people won’t subscribe to advertisements.

Fewer than 10% of the posts on social media should be geared toward promoting the book directly. This reduces the chances of being tuned out.

Remember, building connections and interacting with other authors and fans is a very important part of social media.

For example, most bloggers are bombarded with numerous review requests. Suppose an author has already made a connection with a blogger in the target audience who sometimes reviews books. They have been mutual followers and actively communicating for months. Will this author have an edge when it comes to making a polite review request (that follows the blogger’s posted instructions)? The author may have even already reviewed the other blogger’s book.

(7) Are you blogging effectively? Effective use of blogging shares many common traits with effective use of social media. It’s largely about connections and interactions, and not about direct advertising or immediate sales.

But blogging does have a different feel. When blogging, authors tend to provide more content, which has many benefits. It provides extra writing practice. Extra practice means a chance to find a voice and a style, to try out new forms of writing, or to develop a character. (But lengthy fiction may have trouble finding an audience in the blogging world.)

There are more benefits than just practice. A popular post may be searched for and discovered through a search engine. Writing a post can help relieve stress or receive needed support. The sense of community can make this a place of comfort for the author.

A blog can gradually draw in members of the target audience by providing valuable content. Excellent content may not get many views at first. It takes quality and time, which means care and patience from the author. Don’t give up.

Since blogging is a writing sample, punctuation, spelling, grammar, style, etc. are important. Mistakes can deter potential buyers or followers.

It’s also important to appear professional: People who discover the blog are potential customers. Unprofessional behavior can deter sales.

(8) Are you branding successfully? Successful branding is very important part of an effective marketing campaign. Most marketing efforts’ dominant effect is branding.

A big part of social media and blogging is to help with an author’s branding. Although it may not result in immediate sales, and the connection between the sales and the social media may not be obvious, successful branding is very important.

All of an author’s exposure (not just social media and blogging) contribute to the author’s branding.

The brand is one or more of the following: the book, the book cover, the author’s name, the author’s photo, a distinctive character (like Sherlock Holmes), the title, the series title, etc.

Commercials don’t succeed because people see a product on t.v. and immediately run out to the store. Rather, they succeed through branding. When people buy paper towels, they usually go with a brand they’ve heard of before. That’s branding.

The more the target audience sees a book (and associates positive qualities with the book’s brand), the more likely audience members are to recognize the book.

When a customer is shopping for a book in that genre, if the customer sees the book and recognizes it, it’s due to branding. The customer thinks, “I remember seeing this before and it seemed interesting at the time.” Branding helps to sell books.

As the brand becomes more well-known, it becomes better than just recognition. Perhaps a customer has bought one book and loved it. Now the customer searches for the author’s name. This is a higher level of branding.

Maybe a customer has seen this author’s name on several books in the genre. The author is looking increasingly well-known through branding.

Successful branding doesn’t bring instant sales, but it brings very important sales. Branding requires patience. A customer might see the book today, three months from now, and six months from now. After that, it might be weeks before the customer is shopping for a book in that genre. Then several months after first seeing the book, it may generate a sale.

This is why marketing requires patience. It can take one to two years of active, diligent marketing for the efforts to really pay off. (Even then, points one thru five are critical.) Once branding starts to pay dividends, word-of-mouth sales can really grow (assuming the book is likely to generate them).

Branding is also about exposure. If a book meets the first five points above, then the more people who discover and read the book, the more people are likely to refer it to others.

Freebies can generate exposure. But if the freebie doesn’t satisfy the first five points above, it probably won’t help. Also, price doesn’t sell books. Just making it free may not result in many actual readers (although it may result in many downloads – though this isn’t even guaranteed – many don’t result in actual reads).

To get actual readers, the author must successfully promote the freebie (that’s where part of the 10% of the social media or blog posts can be helpful; a little advertising may have potential, or sites that list freebies may help). Promoting a temporary sale rather than a freebie can also generate exposure.

(9) Did you wait too long to begin marketing? Marketing begins with pre-marketing – i.e. marketing strategies employed before the book is ever released.

Start out by creating buzz for the book. Build a following before publishing. Occasionally let fans and acquaintances know how the book is progressing – to try to create interest. A focus group among fans or potential fans can help with this. Do a cover reveal. Ask for input on the cover and title (separately) – this gives you useful feedback while creating buzz, too.

Strive to generate sales right out of the box. Get the book to reviewers months in advance of its release to help time blogging, media, or other reviews with the book’s debut. Setup preorders for a paperback with Amazon Advantage. Throw a book launch party. Do an advance reading (build a local following first and promote this effectively). Send out advance review copies to people in the target audience.

As with much of life and marketing, where there is a will, there is a way. Some creativity can help, too – not just generating interest, but getting motivated. (Example: Arrange and promote a zombie race, then follow it with a reading – if marketing a zombie book, of course.)

(10) Are you reaching your target audience? Blind marketing won’t net many sales. Yet there are authors who promote their books in front of audiences that don’t primarily consist of their target audience. This tends to make such marketing ineffective.

The target audience isn’t anyone with eyes. Think long and hard about who the target audience is. Specifically, where can these people be found? Meet and interact with the target audience in person and online. Direct branding efforts toward the target audience. Post content online that is likely to attract the target audience.

If only a small percentage of the people who see the branding efforts are in the target audience, this severely limits the potential of the branding.

The target audience is a specific group of people who are most likely to buy the book when it is discovered. Gear all marketing toward this specific audience. Strive to build a following among this audience.

Interacting personally among the target audience, making a good impression, charming them, and letting them discover the book (rather than overtly advertising it) significantly improves the prospects for sales, reviews, and recommendations. Making a concerted effort to find the target audience (and look and feel like the author belongs there – instead of seeming like the author is just there to sell a book) in person (online counts, too, but in person is the best) can be a very valuable tool.

People like to buy books by authors they have actually met, especially when they feel that the author is a professional and they enjoyed the interaction. This valuable resource is available to every author.

(11) Do the benefits outweigh the costs? Before investing money or time (that’s valuable, too!) in advertising or any other form of marketing, consider both the benefits and the costs. Realize that some of the benefits, like branding, may be quite valuable, even though they may not pay immediate dividends (or may be difficult to predict).

Paid advertising often isn’t cost-effective with regard to book sales. There may be an exception when investing to promote a temporary sale, for example, with wide visibility among the target audience.

Long-term branding is more likely to pay off than advertising efforts intended to generate immediate sales.

(12) Are you impatient, or looking for a shortcut? Marketing is work, and it requires patience.

Marketing isn’t about a finding a shortcut. It’s not about instant sales. It’s not just about making money (authors who feel this way betray their marketing efforts – prospective customers see right through them).

Marketing is about building and establishing a brand, growing a following and fan base, and interacting with other authors and fans. It takes wisdom, commitment, effort, patience, and belief.

Good things can come in time to those who earn them and wait.

Another important marketing point is future works: It’s not just about one book. The first book attracts notice and slowly develops an author’s reputation. Subsequent books market to the existing fan base in addition to new customers. Multiple books allow for add-on sales.

A readership can grow significantly over the course of time, especially as the author writes more books. Some marketing strategies – like generating buzz or a book signing – become easier once a readership has formed.

Don’t think big money, quickly, with little work. Think long-term success.

But writing subsequent books is not a substitute for marketing. Many authors get frustrated with marketing and avoid it, concentrating on what they like better – writing. However, selling a set of books successfully still requires effective marketing. Books don’t sell themselves. It takes marketing to get people to read books.

(13) Are you properly motivated, passionate, and genuine? It’s unrealistic to expect anyone else to buy a book if the author doesn’t believe in it. The author must convince himself or herself that the book is worth buying before trying to sell it to others. If the book is worth reading, it’s worth marketing.

The author who is passionate about the book must translate this passion into the marketing. It’s not about being a salesman (coming across like one may very well backfire!). It’s about helping the target audience discover a book that’s a good fit.

It’s about sharing. Think of marketing as helping to share a book that’s worth reading. It’s about sharing it with the target audience.

People can see through half-hearted attempts. Think about marketing until understanding it in terms that make it seem very much worth doing. To help people find a book that they will enjoy.

Get motivated to market the book. Make a concerted effort. Make a long-term commitment to marketing (it’s okay to abandon one thing that doesn’t seem to be working to explore another form of marketing – but realize that many forms of marketing don’t pay quick dividends).

Consider This: A few extra weeks or months spent improving the marketability (cover, blurb, Look Inside, editing, formatting, etc.) of a book that has great potential (this part is very important) could pay huge dividends long-term.

If the book hits the market a few months sooner, it starts to generate sales sooner. But if the book would generate a higher frequency of sales by waiting a few months, it may generate many more sales in the long run. It’s not just a matter of how many more books may be sold in one month. For how many years will this book be on the market? How many other books will be available (since the success of one book may improve the sales of the others)?

Does the book have enough potential to warrant the extra work or expense? That’s the million-dollar question. To some extent, research can help.

Do you have enough motivation to market your book effectively and diligently over a long period (and to pre-market your book, too)? The commitment is very important.

How much do you believe in your book? If you really believe in it, why not go all out? In the worst case, you won’t have doubts about whether or not you should have put more effort into its marketability.

4,000 Words: Wow. This post is as long as many short stories. I suppose I could have published it as an e-book. But I think it looks better here on my blog. 🙂

Chris McMullen, author of A Detailed Guide to Self-Publishing with Amazon and Other Online Booksellers, Vol. 1 (formatting/publishing) and Vol. 2 (packaging/marketing)

Sep 8 2013

Marketing: Is It All Just a Popularity Contest?

If you’re an author, when you first learn about book sales and marketing, there are some ways that it could look like it’s just a popularity contest:

  • The books that show up at the top of search results tend to be books that have been clicked on and bought several times – i.e. popular books seem to have much better visibility.
  • Customers are more likely to buy a book online when its sales rank is a lower number than when it is a higher number. It is as if to say, “If that book isn’t good enough for everyone else, it isn’t good enough for me, either.”
  • Authors with thousands of friends on Facebook, followers on Twitter, or followers on their blogs appear to have a big advantage. Celebrities, especially, can use their popularity to sell their stories.
  • Once authors become well-known, their new releases tend to be immediately very popular. Many customers are more reluctant to go with new authors, and tend to inspect their books more fully before making a purchase.
  • Better-selling books generate more exposure through customer-also bought lists, referrals from readers who have already bought them, special placement in bookstores, etc.
  • Establishing good connections helps to improve popularity. These can be connections with book reviewers, members of the media, and so on.
  • Agents and publishers are looking for books that are likely to be popular. Authors who have established popularity have an advantage here.
  • Marketing, branding, and advertising: Ultimately, authors and their books are asking readers to notice them in their efforts to gain popularity among readers.
  • In the blogging and social media world, authors are busy interacting with readers and other authors, making connections, and supporting one another. Many followers are themselves other authors. Do you ever wonder if it’s all just one big popularity pyramid?
  • Does an author with great looks have an advantage in marketing? Do their photos make their covers, author pages, or websites more attractive? Do they make a quicker impression when interacting with their target audience?
  • How about an author with a great personality for social occasions? Does an author who is popular for good conversation have an advantage in interpersonal marketing?
  • People who have a knack for marketing have an inherent advantage in selling books. Does this trump the gifted writer who stinks when it comes to marketing?

Does it remind you of being in high school? Some classmates are in with the popular kids; others are not. The class president is the candidate who was most popular with the student body.

The newbie wonders: If only all of the books would be judged and bought on merit alone… Won’t the best books naturally rise to the top? Why do I need to market my book?

There are tens of million books out there. Who is going to read them all, judge them all, and tell readers which are best? Well, you could have editors and agents read through proposals… or you can look for published book reviews… The screening and judging process has many issues of its own.

Let’s look at the practical side of things:

  • tens of millions of books to choose from
  • hundreds of thousands of gifted writers (plus millions of others who love to write)
  • millions of people with great book ideas (plus millions of others with not-as-great book ideas)

The problem is this: How will the reader discover your book?

Effective marketing revolves around two things:

  • Writing a book that will please a real audience.
  • Helping your audience discover your book and showing your audience that your book is just what they want.

Selling a book isn’t like selling ice-cream. When you go to buy ice-cream, there are only a few brands to choose from. When you go to buy a book, there are millions of competitors. Advertising is cost-effective for ice-cream, but not for books (unless you already have a huge advantage in popularity to begin with, in which case your book may still sell very well without advertising).

You’re also not going to drive through the neighborhood in a book truck, with pictures of books painted on it, and playing music… with the result of everyone running out of their houses with ten-dollar bills in their hands, lining up to buy your books. (But hey, maybe it’s worth a shot: It might just be cute enough for the six o’clock news to cover it.)

The first issue the complete and utter newbie comes across is whether or not people judge a book by its cover. Why, how dare they!

But look at it this way: If the publisher believes in the book, wouldn’t the publisher put an appealing, professional-looking cover on it that attracts the target audience? Doing otherwise is like saying, “Don’t buy me. I’m not worth reading. My publisher didn’t even expect me to sell. Maybe as little thought and effort were put into the book as is reflected in the cover.”

From a practical perspective, shoppers don’t have time to thoroughly check out every book in the genre. They do have time to sort through an array of thumbnails to see which ones look like the kinds of books they read. The most important screening process is the customer’s screening process.

Despite the title of this post, I don’t view it as a mere popularity contest.

For one, you’re not just trying to become popular. It’s your book that you’d like to be popular. Readers may pay money to read your book. It’s ultimately about whether or not they will enjoy your book, not whether they would like to be your friend or take you out on a date.

For another, the writing definitely matters. If you’re the most popular person on the planet, but stink as a writer, that will severely limit your sales. (But in that case, all you really have to do is show wisdom in hiring a ghost writer.)

Look at it this way. You’re not just a writer. Especially, if you self-publish, you may be a writer, editor, cover designer, marketing consultant, publicist, and public relations expert all wrapped into one, just for the sale of one book. Even traditionally published authors have to fill more than one role.

But I think of the author as being a combination of just two parts: one part writer, and one part brander.

As a writer, you create a book that people will enjoy. As a brander, you help people find your book. In the process of branding, you have the opportunity to show people that you believe in your book. If you don’t believe in your own book enough to brand it, why should anyone else want to read it? You must first convince yourself that your own book is worthy before anyone else can buy it. (You can see that I experienced a taste of this myself in my previous post, “More clichés?”)

What, exactly, is a brander? I’m using this word first to mean that you brand your book and image as author, but also more loosely to mean that you’re helping your target audience discover your book. This entails:

  • Packaging your book in a way that will attract your target audience. This includes a cover representative of your specific sub-genre that says loud and clear, “I’m your type of book.” It also includes a blurb and Look Inside that efficiently grab the attention of and hook your target audience. There are thousands of books in your genre, so shoppers won’t invest much time checking out your blurb and Look Inside – and they won’t even find your book if not for a relevant cover.
  • Making your cover and interior look professional and appealing. The first impression must show customers that you have put much time, effort, and thought into the book before they will look beyond the superficial qualities. Plus, you want the reader thinking positively, looking forward to the story, not critically, distracted with what else may be wrong with your book.
  • Finding and interacting with the target audience to help the book get discovered. Shouting repeatedly (online, too) for people to please buy your book is more likely to annoy people, while providing value to your target audience and having them discover your book may be more successful. Personal interactions tend to be effective, so interact with your audience in person and online. Blogs, reviews, media, workshops, readings, conferences – find ways to meet your target audience to help them discover your book. Make a good impression. Charm them.
  • Creating a brand for your book and your image as the author. The more people in your target audience hear your name, see your photo, hear your book’s title, and see your cover, the more likely this is to influence sales. Branding doesn’t occur overnight; you must be patient. Months down the road, someone in your target audience may see your cover in search results. You want this person to think, “I remember seeing this before, and at the time it seemed interesting,” or, “I met this author and really enjoyed the interaction.” Do you buy dish detergent because you’ve heard the brand name before? Many people do.
  • Generating buzz for your book. Premarketing is especially important in fiction. Marketing isn’t an afterthought (click on the link before if you’d like a list of several pre-marketing ideas). If you succeed in building interest in your book before it’s released and several sales right out of the gate, this can help you start out with several sales and improves your prospects for early reviews. Advance review copies can help, too. You can even arrange preorders for early sales.
  • Showing your passion for your book. When others see an artist’s passion, this helps to create interest in the art itself. The more you interact with others and let them discover your passion (don’t force it by being explicit, just let it show), the more you can benefit from this. You want to show your genuine passion, without coming across as a salesperson or self-promoter.

 https://chrismcmullen.wordpress.com/2013/03/23/marketing-isnt-an-afterthought/

Your goal isn’t to be Mr. or Mrs. Popularity. Your goals are simple: First write a book that will please an audience, then help your target audience discover your book. (The second goal includes formatting, packaging, etc. – not just social media, reviewers, and so on.)

Bookstores want to carry books that (1) please a significant audience and (2) where the target audience is likely to walk into the store to find that specific book.

Marketing is geared toward the second point. You’re not just trying to become popular. You’re specifically striving to develop and grow a following and fan base among your specific target audience. You’re not just trying to become popular with reviewers. You’re trying to find reviewers in your target audience to help readers discover a book that’s a great fit for them.

You’re trying to get your book discovered because – back to the first point – you believe that once people find it, they will enjoy it and recommend it to others.

Ultimately, excellent writing and ideas matter much more than popularity. But you have to get your book discovered before the writing and ideas will matter at all.

Chris McMullen, author of A Detailed Guide to Self-Publishing with Amazon and Other Online Booksellers, Vol. 1 (formatting/publishing) and Vol. 2 (packaging/marketing)

Aug 27 2013

The Squeaky Wheel Poem (+ Marketing Afterword)

Squeaky Pic

As the horses galloped along,

The wheels went ‘round and ‘round,

And the wagon rolled steadily onward.

 

When the left front wheel squeaked,

The driver halted the horses,

And pampered the wheel with oil.

 

The horses galloped along again,

The wagon rolled forward again,

And the driver enjoyed the ride.

 

The left front wheel squeaked again,

Everything came to a stop again,

And the wheel was pampered some more.

 

The other wheels became jealous;

They worked just as hard.

Where was the reward for not complaining?

 

So the right front wheel began to wobble,

Demanding attention of its own,

And the driver tightened its screws.

 

A competition ensued:

The left front wheel squeaked,

While the right front wheel wobbled.

 

Soon, the right front wheel wobbled

More than the left front wheel squeaked.

It had succeeded in hogging all the attention.

 

Until one time the driver did something new:

He replaced the right front wheel with a spare wheel.

The old wheel was abandoned on the wayside.

 

At first the left front wheel smiled smugly.

Then when it was time to squeak again,

It had second thoughts about it.

 

But what about those poor rear wheels,

Who worked no less hard than the front wheel,

Yet demanded and received no attention at all?

 

Marketing Afterword

At first, it kind of seems unfair, doesn’t it?

Ideally, if you are shopping for a product, you would like for them all to be equally visible, with the better product priced a bit more and the worse product priced a bit worse. Then you would decide what you are willing to pay versus what quality you would like. But that’s not the way it works, is it?

You can’t just make an excellent product at a good price and expect everyone to show up at your warehouse the next day. How do people know that you have a product? How do people know that the product is excellent? How do people know that the price is good? They won’t just by being psychic.

The first step is to make the product visible. Every company wants their product in stores where their target audience shops. They all want their products to stand out – put it on the endcap, in the advertisement, etc. Of course, they can’t all be equally visible. Just getting into the store is a big step.

The second step lies in the packaging. The packaging should first clearly show the customer what kind of product it is, then when the customer finds the product, the packaging should stand out from other products like it. It should look professional. It will describe itself in a way that helps to sell it.

Another step is getting people to try the product. If they like it, they may recommend it to others. This begins with a focus group when it’s being produced. Then you need to sell it to stores, get people or businesses to review it, and give away samples or coupons to help get initial customers.

In the end, the more expensive product isn’t necessarily the best product. Packaging and marketing are involved in the equation, too. The perception may be more important than the actual quality, to an extent.

Here is a concept that relates to the squeaky wheel: A company that has an excellent product should, theoretically, invest more time, effort, and money into the marketing. (It doesn’t always work out that way, but the notion does affect purchasing decisions.)

Companies are trying to help their target audience find their products. This is the idea behind marketing.

The company that doesn’t squeak can still sell products, but in this case it’s relying strongly on packaging and referrals.

The less visible the product (like many books), the more important the referrals and marketing.

The company that squeaks is likely to get more initial attention. Unless, of course, it squeaks so much that potential customers tune it out (like tweeting several times every day, “Please buy my product”).

Let me cast this in a different form specifically for authors. You’re not really just a writer. You’re not really a salesman either. People aren’t buying your book for the paper and ink. They’re buying your book for the ideas. You’re selling the ideas (story, entertainment, information, etc.).

The ideas that you’re selling are not just in your book. Squeak your ideas to help sell the ideas in your book. For example, provide related content outside of your book (e.g. in articles), preferably where it will be visible to your target audience. Then your book is simply a way for the audience to find more ideas like it.

If the wheel squeaks and the driver finds a quarter next to the wheel every time it squeaks, the driver is likely to look for a store where he can buy more wheels like that one. You don’t want to give away quarters, but you do want to provide some valuable content to help your target audience find your product.

Chris McMullen, self-published author of A Detailed Guide to Self-Publishing with Amazon and Other Online Booksellers

Aug 15 2013

Amazon, Disneyland, and Branding

 DrMac-Aug2013-disneyland 239

Amazon and Disneyland are two huge, successful businesses that specialize in selling entertainment.

I love them both, but for different reasons.

Amazon has branded itself as a giant, which fits the name of the company. When I go to Amazon, I expect great selection coupled with low prices. I also expect quick shipping. Amazon has also branded itself as being a supporter of the small guy – i.e. small businesses and indie authors.

This last point works multiple ways. Third-party sellers and customer resale help to bring low prices to the customer through competition, and customers have the opportunity to support indie authors and small businesses. Amazon features indie success stories on their homepage.

Indie books and small business products also greatly enhance the selection of books and other products on their website.  Finally, most customers know indie authors (or are indies themselves), so there is inherently much support for this concept.

I love Amazon for giving the small guy such an amazing opportunity.

Disneyland has branded itself as a bringer of happiness, which fits its slogan, “The happiest place on earth.” My daughter doesn’t know the slogan, but she associates Disneyland with happiness: She was bouncing up and down, smiling in the car for a couple of hours on the way there.

The employees who interact with customers at Disneyland are obviously trained to place much emphasis on bringing a happy experience to customers. Another thing that’s very important is also subtle: Disneyland pays incredible attention to detail. There is evidently a high priority on cleanliness on their grounds. The service and ambiance are such a high priority in order to brand the happiness image that these details are vital to their success. Goofy came over and patted my daughter on her head during the parade – that’s a wow-factor.

I love Disneyland for attempting to make many people’s lives happier, even if just temporarily.

Of course, Amazon and Disneyland are huge companies which are geared toward making money. Aren’t all businesses striving to make money? The question is what goods and services they provide for the money, and whether or not it’s a good value.

Amazon supports the small guy in its aim to make money and Disneyland provides happiness in its aim to make money. Provided that the cost is reasonable, these seem like highly respectable ways – in my humble opinion – to go about making money.

These are positive images to brand.

Amazon and Disneyland aren’t perfect. Who is?

Personally, I would like to see Amazon become a little more like Disneyland. Wouldn’t it be awesome if Amazon were, say, “The happiest place online”? At least, a few steps in this direction would make for a nice improvement.

But, alas, in customer reviews, customer comments, and discussion forums, we sometimes see unhappiness. We sometimes see highly spiteful remarks (even though spitefulness is supposed to be a violation of the terms and conditions of use) or even cyberbullying.

This is odd, as it seems to contradict some of Amazon’s branding efforts. When I contact Amazon as a customer or author, they usually provide excellent customer service. If they’re so oriented toward great customer service, why not go all out and provide a great customer ambiance in the review and discussion forums, too? Why provide a rotten ambiance there, but great service by phone or email? It seems totally incongruent. So there is one way in which Amazon could improve, in my estimation.

Even as they are, I still love Amazon and Disneyland.

We can learn from their successful branding:

  • How do you want to be branded? You need this in the planning stages.
  • How do you want your product to be branded? Work toward this.
  • An image that people are likely to support on a wide scale (like supporting the small guy), which fits with your product or service, has much potential.
  • An image that people crave (like happiness), which fits with your product or service, has much potential.
  • Choose a title that fits this image.
  • Mickey Mouse is a simple image, easy to recognize, great for branding. (You can’t copy this image. Duh! But you can learn from the effectiveness of this simplicity.)
  • Pay attention to detail.
  • The product, service, marketing, blog, and even your daily personal interactions matter. Send a unified message that supports your branding.
  • Consistently brand the same image. Avoid changing the main title or picture. Choose these wisely in the beginning.

Chris McMullen, self-published author of A Detailed Guide to Self-Publishing with Amazon

Jul 22 2013

How to Find and Hire a Cover Artist

This Love

Cover image copyright 2013 Melissa Stevens.

www.theillustratedauthor.net

There are many talented cover designers out there. How do you find a good one at an affordable price?

The first step is to find a variety of cover designers to choose from. One way is to simply use a search engine. Another is to browse for book covers you like; some of the professionally designed indie covers and small publisher covers will feature more affordable designers. Interact with the indie author community here at WordPress and over the course of a few months, you’ll discover a variety of cover designers.

Charles Yallowitz offered a creative suggestion: Contact a local art department. You may find an art student with graphic design experience looking for such an opportunity.

Another option is cover design help through CreateSpace or crowdSPRING, for example. Personal interaction with a single artist provides many benefits, but finding a variety of talent in one place has its own advantage.

https://www.crowdspring.com

Finding several designers is easy. The challenge is picking the right one for your book and your budget.

You can find premade covers for $10 and up, but chances are that this approach will result in a cover that doesn’t quite fit your book – and ‘not quite’ can make a significant difference. It doesn’t hurt to browse them, though; maybe you’ll get lucky. Or, if it just needs a small change to fit your cover, perhaps the designer will be willing to revise it for a small fee; it doesn’t hurt to ask.

It’s possible to find custom cover design for under $100, but many professionally designed covers run from $300 to $1500 (and up). Although I’ve made most of my covers myself, this year I have invested in a few covers at around the $300 price point.

I hired Melissa Stevens to design a few covers, and was very pleased both with the process and the results.

CHWG RR

Cover image copyright 2013 Melissa Stevens.

www.theillustratedauthor.net

Here are some ideas to help you narrow your search:

  • Visit the cover designer’s website. How professional is it?
  • Explore the artist’s portfolio. Do any of the images or techniques seem to be a good fit for your cover?
  • Check the designer’s previous covers out. Do any of these grab your attention? Do they follow the ‘rules’ of cover design (a good cover may break a rule, but as the author, you need some means of judging)?
  • Find some of these covers on Amazon. If the book is new, look at the sales rank; if the book isn’t new, the reviews may be more revealing of its prior sales rank (since this can change significantly over time). How much do you feel that the cover may have stimulated sales, if at all?
  • Note that books published by top publishers usually only mention the cover designer in small print on the back cover and on the copyright page, and not on the front cover.
  • What do your friends, family, and acquaintances think about the artist’s portfolio and previous covers?

When you’re ready to contact a potential cover designer, you should be prepared to exchange a few emails. This interaction will help you gauge the artist’s character, expertise, interest in your book, patience, etc. Here are some points to consider (first check the artist’s website, which may answer some of these questions for you):

  • Inquire about the artist’s background and experience (unless this information is posted on the website).
  • What techniques does the artist use? Graphic design usually looks much more professional on a cover; even though colored pencils, chalk, or paint can look good hanging on a wall, it usually makes a cover look amateurish.
  • Ask if the artist will use any clipart or stock images, and, if so, ask about copyright issues. You’d hate to invest money in cover design and then get sued for copyright infringement over any of the images used.
  • What use of the cover design will you be granted? This should be stated on the contract. If you have multiple editions (paperback, eBook), you want to clarify this. You probably want to post your cover on your website, may want to solicit feedback about it on your blog, etc. Generally, posting your cover on your websites should be good advertising for the designer, but you want to get permission first.
  • Will the artist display the cover on the artist’s website? This may not generate sales for you, but helps your branding slightly. When the artist features your cover on his/her website, it demonstrates the artist is proud of the cover.
  • You want to know to what extent you will be involved in the process. You may have a vision; even if not, you may still want to suggest revisions throughout the design. Realize that it takes a lot of work to design a cover, and much more work to make multiple revisions. Thus, many artists place a limit on the number of changes you can make for the price paid, and charge extra for additional revisions. You want to have this clarified up front.
  • Before you sign the contract, you’d like to have some idea of what you’re going to get. Perhaps the designer can describe his/her vision for your cover. Even better, request a partial mock-up showing something.
  • How long will the design take? The wise thing is for you to provide ample time for the cover to be made. I don’t believe in rushing art. Personally, I would prefer for the artist to put the idea on hold until the perfect idea comes.
  • How will the payments be arranged? It may be a good compromise for the author to pay a deposit up front and the rest when the cover is delivered; half and half is common. This way, the artist is compensated for his/her time, work, and effort even if the author changes his/her mind (which happens). You want the contract to include a provision for opting out; probably, the deposit (which may be half) will be nonrefundable, but if you’re dissatisfied with the result, you can walk away and not pay the remainder.
  • Note that some cover designers offer contracts and expect a hefty deposit, but not all designers do. This may depend in part on the process. If the designer does much of the work by hand, he/she is more likely to present a contract and expect a hefty deposit; but if the designer works mostly with stock images, he/she may be less formal.
  • You can try to negotiate a little. An artist might take a chance that once you fall in love with one cover, you might use the same artist for many covers. Instead of price, you might ask for something else, like a matching website banner. What I recommend is asking if you can receive a few of the images from the cover to help decorate the inside of your book, or maybe getting a few simple designs to help with the interior décor; such touches can help make the interior of your book (especially, the Look Inside) make a good impression, too. However, some illustrators won’t negotiate on price; but it may not hurt to try.
  • Of course, if you have any legal questions about the contract, you should consult with an attorney.

Get feedback from family, friends, acquaintances, and especially members of your target audience at various stages of the cover design. This will help you receive valuable feedback so that you can suggest possible revisions while at the same time helping to create a little buzz for your upcoming book.

Communication is very important. The artist is trying to carry out your vision, but can’t see inside your head. You must communicate your ideas clearly with the artist. Don’t be afraid to voice your opinion. Be honest. If there is something you don’t like, say so. Don’t fear hurting the artist’s feelings. (Well, have some tact. Don’t say, “That stinks.” Try something like, “I was hoping that image could look a little more…,” or, “I’m not a big fan of that…” Also, take the time to make encouraging and supportive remarks about the elements that you do like.) Communication and honesty are the keys to helping the artist pull of your vision.

There is one more thing to keep in mind: While it’s your cover, the artist wants to be happy with the cover design, too. If the author insists on some cover design element that the artist feels makes the cover look unprofessional, the artist may not want to showcase the cover on his/her website and may not want to have his/her name mentioned as the cover designer.

Finally, behave professionally in your interactions with potential cover designers. Your author image is a very important part of your branding.

From a marketing perspective, the two most important features of your cover are:

  • The cover makes it clear which genre the book belongs to. If your cover design fails to meet this goal, then most of the people who click on your book probably won’t be buying it.
  • The cover grabs the attention of your target audience. Not just making the genre clear, but attracting the target audience’s attention.

It’s also desirable for the title font to be clear in the cover. You can find various ‘rules’ of cover design and mistakes to avoid (for example, in the link below), and see if the ‘final’ cover meets this criteria (if not, at least have a good reason for not doing so).

https://chrismcmullen.wordpress.com/2013/07/06/cover-design-checklist/

For you, the author, there is one very important feature to keep in mind:

  • Ensure that the product is better than what you could have done yourself (unless you happen to have all the skills, but just didn’t want to invest the time).

Let me credit Melissa Stevens for reading my draft of this blog post and offering a few suggestions. She mentioned the importance of honesty from the author, the idea that communication between the author and artist is the key to successful cover design, and the point about cover designers who work primarily with stock images. The cover figures in this post were used by permission of Melissa Stevens.

Chris McMullen, self-published author of A Detailed Guide to Self-Publishing with Amazon and Other Online Booksellers

Jul 17 2013

Comparing Book Marketing to Movies

Whether you watch a movie in the theatre or on a DVD player, it always begins with a few previews. If you don’t like these, you can try showing up a few minutes late to the movie or fast forwarding through it. (Ugh! But some of those clever DVD players won’t let you hit the skip button. Who’s in control of your own equipment? How do they get away with forced advertising like that? Do they really want you to be frustrated two hours before you go post your movie review online?).

The preview helps to create buzz for a movie.

You’re not going to put a preview at the beginning of your book, though. That’s the valuable Look Inside that will make or break a deal when potential shoppers check it out; advertisements aren’t going to entice sales. But you can offer a short sample at the end of your book: Readers who enjoy your book enough to finish it might appreciate this, as long as the sample is a tiny percentage of the overall content.

You can also make a video preview of a book and post it on your website, YouTube, fan page, AuthorCentral, etc. The preview can help you create buzz for your books.

Another thing you see at the beginning of a movie is the warning not to copy it, charge fees to let others watch it, distribute it, etc. Movies also indicate the title, star actors and actresses, director, producer, etc. in the beginning, and full credits at the end.

The book’s version of this is the copyright page. Movies put an insane amount of creativity and effort into such front matter. They have a clever way of making the opening credits very entertaining. Traditionally published books have very detailed copyright pages, sometimes with design marks; they look very professional.

No reader is thinking, “Let’s check out the copyright page to see what it looks like.” This is why most indie authors underestimate the importance of this page.

Every reader passes by the copyright page and other front matter on the way to the first chapter. Potential customers see this as they explore the Look Inside. The traditionally published book has a very professional looking copyright page, often with a few professional, simple, relevant design images. This shows the reader that the book is professionally done.

Indie books often just have one line indicating the copyright; several indie eBooks have this information in the back matter in order to increase the amount of content shown in the Look Inside. You can make your book truly stand out by having very professional looking front matter. If you have enough content (i.e. more than a novella), you’ll be able to include the copyright page in the front matter and still have plenty of content to show in the Look Inside.

The cover makes the first impression. The blurb makes the second impression. And the Look Inside is the last impression the buyer gets before deciding whether to Buy It or Skip It. Part of this Look Inside is a great beginning in Chapter 1 and part is the impression that the front matter makes.

Many movies get a lot of great marketing from previews in theatres and on DVD’s, movie posters displayed in theatres, word-of-mouth recommendations from the first wave of moviegoers, numerous movie critics, and advertising.

The big difference between books and movies is that if you go down to the theatre, there might be 10 to 20 new release movies to choose from or a couple hundred new release DVD’s to rent. There are many, many more books to choose from.

It takes a lot more money to produce a movie than to publish a book, and there are many more people involved. There are indie movies just like there are indie books, but there are many, many more indie books than movies.

What does this mean?

Advertising isn’t as cost-effective for books as it is for movies. It’s much more challenging to market a book – especially an indie book – compared to a movie. It’s more difficult to create buzz for a book. It’s not as easy to get book critics with a large following to review your book. You can’t just put up a book poster at the bookstore. You have to help your target audience find your book; it won’t just be among a few to choose from.

You can find reviewers. There are many bloggers doing reviews. Find some who reviews books similar to yours, and plan to wait patiently for what may be a very long turnaround.

You can spread the word about your book. Interact with people in your target audience. Memorable personal interactions where you don’t sound like an advertisement can leave a positive impression with members of your target audience. Figure out where to meet your target audience; the answer is quite valuable to you, so this is well worth contemplating.

A movie premier helps to stimulate interest and reviews. The book’s version of this is the advance review copy.

Don’t you hate it when you go to see a movie and the only good parts you had already seen in the preview? That’s why your book’s blurb shouldn’t give parts of the story away. An effective fiction blurb will create interest, arouse the reader’s curiosity, make the genre and content clear, but won’t reveal what’s going to happen. The blurb isn’t a summary. Wanting to know what’s going to happen can cause readers to buy the book and to keep reading once they’ve started.

Movies sometimes start out slow and build up. They can get away with that in the theatre sometimes. You can walk out if it starts out slow, but you’ve already paid for your ticket.

Books by unknown or little-known authors can’t afford to do this. If the book starts out slow, shoppers checking out the Look Inside are likely to pass on the book. The first chapter should create interest among the target audience right off the bat and run with it. Exactly how to do this depends on the genre and the audience; but if the first chapter doesn’t suit the target audience, they will probably shop for another book.

Other differences between books and movies lie in the content itself. You can do anything you want in a book. In a movie, you’re limited by the capabilities of special effects and a fixed budget. Movies automatically show, and telling can be a challenge (especially, conveying abstract ideas). Most writers naturally tell, but have to work on showing more and telling less. You can see everything that goes on in a book from any angle, but in movies a scene is viewed from a certain perspective, so one object may block another and lighting is a major issue.

What determines whether or not you’ll be discussing a movie with friends and possibly recommending it to others? Think about this when you write your book.

When you watch a movie, do you find yourself wondering how you would have written it as a book? When you write a book, do you find yourself wondering how it would look and sound as a movie?

Chris McMullen, self-published author of A Detailed Guide to Self-Publishing with Amazon and Other Online Booksellers

Jul 14 2013

What to Do When Sales S-T-I-N-K

Flop Pic

There are tens of millions of books to choose from. Only the top couple hundred thousand are selling once or more per day on average.

Sometimes, an author pours much time, effort, and passion into a book, but the sales don’t come. It happens. Too often.

Faced with this situation, the author has three options:

  1. Give up. (Wrong answer.)
  2. Try again. (Last resort.)
  3. Change it. (Pick me.)

There have been books that didn’t sell when they were released, but began selling after making some changes. So there is still hope! 🙂

After putting months into a book and possibly already investing some money only to see the book flop when it finally comes out, it’s important not to sink too much more time and money into the same venture: What if it flops again?

Consider changes that have the potential to make a high impact without too much additional time or expense.

What you should consider changing depends on why the book isn’t selling. If you can obtain honest feedback from your target audience, that may help to point you in the right direction.

Give your book a chance first. You can’t expect it to be a hot seller on Day 1. If a few weeks go by and sales are dismal, that’s different than just having a couple of sales during Week 1.

But if you’re not already marketing actively, it’s never too early to start that. (In the future, pre-marketing would be wise.)

If your book isn’t getting noticed:

  • Maybe the cover isn’t grabbing attention. Try a different design. You don’t want to invest a lot of money in the cover of a book that has already flopped once. But you can find some inexpensive options and you can also try changing it yourself. Ask for suggestions, search for stock photos, and browse covers to see what tends to grab your attention.
  • Are the keywords large and easy to read? Does the font seem to fit the content and create a little interest, without being difficult to read? Is the main image very large, and does it stand out well? Research common cover mistakes and ensure that your cover has avoided these.
  • Maybe the title doesn’t create interest. This is easy to change for Kindle eBooks, but requires disabling sales channels and republishing as a new title for print books because the ISBN is linked to the title. Sometimes, a different title and subtitle attract attention better. Ask for feedback on your title and subtitle.
  • The best thing you can do to get your book noticed is learn how to market effectively. Research marketing strategies and try them out. With tens of millions of books to choose from, it takes effective marketing to help customers learn about your book. If you’re already trying to market your book, try some different marketing tactics. Some strategies don’t work for some books and authors. If it’s not working, try something new. Ask for suggestions. But if the packaging or content have serious issues, you need to make some other change in addition to marketing.
  • Try a marketing promotion. For example, you can make your book free for a day if your book is in KDP Select; but just making it free won’t have much effect unless you also promote the freebie (e.g. maybe you can find some blogs relevant to your genre that sometimes announce freebies). Instead of making your book free, you could temporarily reduce the price; but again, that won’t help your book get noticed unless you also promote the sale. If you have traffic from your target audience at a blog, website, or social media, a contest might get some attention. But for a book that has already flopped, I wouldn’t do a promotion without also changing the packaging (see below).

If your book is getting noticed, but isn’t selling, it could be a problem with the packaging – i.e. a target audience mismatch. If the book is attracting the wrong audience, nobody will be buying:

  • A common problem is a cover that attracts the attention of the wrong audience. For example, if the book is science fiction but the cover doesn’t have any imagery to suggest this, whatever audience is attracted to the cover’s images probably won’t be looking for science fiction. It can be more subtle: If the cover looks like a hot and steamy romance, and the book is romance, but isn’t hot and steamy, that’s also a packaging problem. Browse top-selling books in your specific genre that are similar to yours to see what attracts the interest of your target audience. Ask for feedback. Try to find more suitable stock images. Reconsider your color scheme and its relation to your subject and genre. Consider investing a little money for a more effective cover.
  • Change the blurb. If you’re not happy with sales, change the blurb. Change it again and again. Try several times. Solicit feedback. Study other blurbs, especially of successful books from small-time authors and publishers. Remember, your blurb isn’t a summary and shouldn’t give the story away (then buyers feel it isn’t necessary to read it). The blurb’s main function is to attract the interest of the target audience. Arouse their curiosity so that they have to look inside. When sales pick up, that’s when you stop messing with your blurb.
  • Does your title send a unified message along with your cover? For example, if the title sounds like a mystery, but the cover looks like action, this may create buyer confusion. Packaging works best when the title and cover send the same, clear message about which genre the book is and briefly what to expect. Solicit feedback, and ask specifically about this issue.
  • Buyers see several covers in search results. Your book has just a few seconds to attract the interest of buyers in your target audience. A common problem is that the author is partial to an image on the cover because the author knows it relates to the story, but the shopper doesn’t know this. So if there is some image that really doesn’t belong on the cover – i.e. it’s not clear in three seconds that this image fits the genre and subject – then it may be hurting sales. Look, if sales stink now, it can’t hurt to try a different image, right?
  • Don’t underestimate the importance of browse categories. You want your book to be listed in highly relevant categories and nothing else. Find similar books that are selling well to see which categories they are listed in. Change your categories if needed. If Amazon has added extra categories to your book that aren’t a good fit, contact AuthorCentral and ask politely if they could please be removed, explaining that you feel they might create buyer confusion. This happens: A buyer clicks on a book hoping to read a romance, but sees both romance and action in the categories. “That’s not what I was expecting,” says the buyer as she walks away. If sales are slow, something isn’t working, so it doesn’t hurt to make a change and try it out for a few weeks.
  • You might as well explore a different set of keywords while you’re making other changes.

Sometimes, your cover and title grab attention, and your cover, title, and blurb are attracting the right audience, but the book still isn’t selling:

  • Give your Look Inside a close inspection. Does your book have a slow start? Do the opening paragraphs closely correspond with the genre? Are there spelling or grammatical mistakes? Are there formatting issues? Is there so much front matter that it takes a long time to reach the action (if so, try moving some of it to back matter)? Try to find what might be deterring sales from readers who check out the Look Inside. Better yet, strive to polish the Look Inside and revise it so that it attracts interest. Maybe revise the opening chapter so that it grabs interest and is a close match for the genre. Consider adding a few professional touches, like professional looking design marks (check out the Look Insides of several traditionally published books). Solicit feedback on your Look Inside, especially from your target audience.
  • Reconsider the price. Check out the prices of similar books that are selling well. At least, you could test out a new price for a few weeks and see how that goes. If you drop your price, advertise this on your blog, through social media, etc.; the sale may help to create interest. Price is usually not the main factor, unless the book is very short or way overpriced. Many authors change nothing but the price with no improvement. Save dropping the price (except for a temporary sale) for last. I would try everything else first before lowering the price (unless you are way overpriced, like a $9.99 nontechnical Kindle book). If your price is already low, consider raising the price (it might seem counterintuitive, but many people believe that you get what you pay for, and there are stories of authors who have raised their prices from 99 cents to $3.99 and actually started selling more books). Remember, it’s not just the number of sales that matters, but also the royalty. If you drop the price, you can actually sell more books but earn less money. At 99 cents, you have to sell 6 times as many books just to draw the same royalty as a $2.99 list price at KDP (since the royalty rate changes from 35% to 70%, if eligible – and the fees at 70% won’t be much if it qualifies for 99 cents).

Reviews could be a factor. But reviews often don’t have the effect that authors expect:

  • If you have no reviews, or if you have a small number of reviews that includes a bad review, your book might benefit from more reviews. But it might not. Keep in mind that nothing is better than the natural assortment of reviews left voluntarily by actual customers. It takes more sales to generate such reviews, which means effective marketing. You can hope to solicit reviews from advance review copies – free books given upfront to potential reviewers with no strings attached, where it’s clear that any review (good, bad, or ugly) is welcomed (don’t violate the customer review guidelines). A review from a blogger in your genre may be helpful (even if the review isn’t posted on Amazon). Sometimes, time and patience draw a few reviews that make a difference. Other times, you happen to get a couple of rave reviews, and sales don’t pick up at all. It happens.
  • If you have a small number of reviews, and they’re all good, buyers may be suspicious. If you just have good reviews, you have something to be happy about (that’s a problem many authors would love to have); focus on that. Keep marketing, and more sales will eventually draw more reviews. Hopefully, the new reviews will be good, too – because no author likes to receive bad reviews. Even if you don’t have any bad reviews (which would be sweet), once you have enough reviews, there will finally be a healthy assortment of opinions which helps to provide balance.
  • Does any criticism in any of the reviews have merit? For example, a review might complain of a storyline issue, or describe spelling and grammatical mistakes. If so, it might be worth reworking part of the story or finding an affordable editor. You can’t implement every suggestion made by every reviewer; you have to decide what has merit and what’s reasonable to change. Sometimes a critical review helps the author improve the book.
  • Commenting on reviews carries a huge risk. Especially, if you make the mistake of reacting emotionally or making more than one comment. Once you make a comment, the reviewer can simply ask you a question, which draws you into a conversation. Then suddenly there are several comments. If the reviewer becomes upset, the reviewer can get friends and family to leave reviews and make comments. Only the author’s image is at stake – not the reviewer’s image. Strive to look like a professional author; don’t ruin your author image over a review. If you get a review with wrongful criticism that kills sales, don’t do anything for a few days (this gives you time to calm down and think, and to see if sales are, in fact, slowing – if sales keep up, the best thing is to just leave it alone; reviews often have less effect than we expect). If sales died and you feel that there is nothing to lose, if you feel that a tactful comment might have an impact, if there are no sales, you might feel that trying this is better than nothing – but it must be tactful and you need to let go after that (don’t add more comments later). If the comment has no effect on sales and the reviewer doesn’t respond to the comment, go ahead and delete your comment; but if your is not the only comment on the review, don’t delete it – otherwise, there will be a note saying that the comment was deleted by the author (which means poster, as in author of the post, although shoppers may not interpret it this way). Most authors would advise you not to comment; and most others would say that you must be tactful and stop after the first. Besides, most shoppers will read the review, but not check out the comment. The better thing to do is marketing, trying to improve sales through marketing and promotions, try changing the packaging or content, and hoping that after weeks and months, some new reviews will help offset any bad reviews.

When I first published my conceptual chemistry book, sales really took off in the UK – better than in the US. This was really exciting, until I received my first review. It was a bad one. Often, a bad review has little effect; and sometimes a bad review actually improves sales. But when the only review is one or two stars, many customers won’t even look at the book. And when the review is really short and just vaguely states that there are many typos which could easily confuse the reader, it creates a lot of doubt in buyer’s minds. It sounds like the book is plagued with problems. And the review didn’t clarify whether the problems were typos, differences between American and English notation or vocabulary, mistakes in the content, issues with the equations formatting improperly in the Kindle edition, or what. So, of course, most buyers assume the worst. Sales had been frequent prior to this review, and then sales stopped dead. I’ve had other bad reviews, and most of those have actually improved sales. But this one was a doozy. Fortunately, I had several other books that were selling well (one benefit of publishing multiple books), and this book continued to sell in the US (fortunately, the UK review didn’t carry over into the US). Let me clarify that I have two different chemistry books with similar titles; the one with the blue cover is the far better book, and that’s the one I’m referring to here.

This review cut deep. I had already had about 20 versions of the completed file from plenty of editing. It’s not like the book hadn’t gone through many rounds of editing. I was shocked that anyone could think it was plagued with problems. I’ve read many technical works that are, in fact, loaded with mistakes. I also had a reputation for content knowledge and much teaching experience. And I wasn’t quite sure what the reviewer was complaining about, since the review was quite vague.

So here is my experience with such an issue:

  • I debated with myself over this for some time, then decided to try a single tactful comment. After all, sales were suddenly nonexistent. There was still some risk, however, because I had other books and a reputation to uphold. The reviewer didn’t respond (it would have been nice to receive a little clarification – but reviews are primarily there to benefit shoppers, not authors), so I removed my comment. Hindsight shows that this option wasn’t worth exploring in this case.
  • I re-read my book a few times. I did find a handful of silly mistakes in Chapter 2, and a couple of other issues. So I fixed those. Then I had an issue with the equations; I knew that they formatted better on a few electronic devices than others. So I retyped every equation and formatted it as text with subscripts and superscripts, in color, so that there wouldn’t be any problems with the Kindle formatting of equations. This took a great deal of time (every compound mentioned anywhere in the book was written with equation formatting, like H2O), but now I knew the equations would all format nicely. I checked them repeatedly for possible mistakes. (Wish I had thought of this the first time, but I was focused on the paperback first.)
  • I revised the book, calling it a new edition in the copyright page, corrected the mistakes and some other minor issues, and reformatted the equations for the Kindle edition. I revised the blurb to mention that it had been updated and when (since the review is dated, this allows for logical deduction; and I didn’t want to call attention to past problems in the US). This led to a trickle of sales in the UK and a slight improvement in the US.
  • I visited AuthorCentral and reformatted the blurb to include bullets and boldface. This had a small effect, too.
  • Then I added a line near the top of the blurb describing my qualifications. That was the magic answer. Why hadn’t I thought of this before? (Well, I often put any relevant expertise into the blurb, but not often near the top.) Who had more credibility? An author with a degree in the subject or a reviewer who didn’t specify any credentials? Some UK buyers took a chance once I thought of doing this; the US sales improved, too. Eventually, with the sales, a couple of good reviews came, too. The main thing that worked in my case was revamping the blurb and exercising patience (it took weeks before the rebound came).

If things are really bad, you might need a fresh start. You could unpublish and republish later (wait at least 30 days). If you do this, you have to make some dramatic changes (otherwise, you shouldn’t expect any improvement the second time). Keep in mind that I’ve never unpublished and republished a book myself, so I don’t have direct experience with this. But I have seen others do this:

  • Note that your book may remain on AuthorCentral even if you unpublish. If it’s available in print, the reasoning is that some customers may have used copies to sell. So you probably can’t have a print book removed from your AuthorCentral profile. If your book is only available in eBook format, you could ask if this is possible, pointing out that nobody will have a used copy to sell.
  • When you republish, it’s possible for your old reviews to get reattached to the republished book. If this happens to the eBook, contact KDP and explain that you’ve unpublished, revamped the book (explain how), and politely request a fresh start. Keep in mind that the original reviewers may leave new reviews on the new book if they discover it.
  • You can try a new title, cover, and blurb. But if you had any buyers the first time, they might be frustrated to buy what they believe to be a different book that turns out to be the same book again (but if sales had been slow, it’s probably worth the risk and there weren’t too many buyers in the first place). You can also try changing the content, getting the book edited or formatted, and improving the Look Inside.

On the other hand, if sales are good to begin with, don’t fix what isn’t broken. Maybe you are wondering if sales could be great instead of good. But what if you change something and sales go south? It’s not easy to recover when sales slip. So if you’re content with sales, I recommend not changing anything now. If sales slip in the future, consider making your changes then. (Also, if sales are good to begin with, any drastic changes – like a new cover – might fool a previous customer into buying the same book again, which may frustrate the buyer.)

Finally, not every book idea has an audience, and occasionally there may be an audience, but it’s really hard to get the book to that audience. Repackaging and marketing can’t help every book. Some books have ideas that just don’t interest readers. Other books are so highly specialized and only interest a very narrow audience (many specialized books have a significant audience; I’m talking about an extreme case here). Once you have given it your best shot, if sales still don’t come, all you can do is start over. If that’s the case, next time do some research prior to writing your book. Try to find similar books to see if a possible demand exists for your book idea.

Remember, all books that had good intentions surely go to Book Heaven. 🙂

Chris McMullen, self-published author of A Detailed Guide to Self-Publishing with Amazon and Other Online Booksellers (Volume 2, now out, includes several marketing, pre-marketing, and packaging suggestions)

Jul 12 2013

Research: The Author’s Success Tool

Authors can improve their books’ chances of success significantly by doing some research.

This research can take a variety of forms:

(1) Before writing the book, browse through search results to see what similar books are already on the market.

  • Are any of these books selling well? If not, this book may have very limited potential.
  • Is the market already saturated? If there are numerous books in the genre, yet several are selling well (especially, if this includes indie authors), then there may be room for one more. A category that has wide appeal can have numerous books and still not be saturated. But if there is a topic where there are many books, but there is little demand, that is a saturated market.
  • Can you compete with these other books? Are all of the top sellers from big-name authors and publishers? There may already be small-time success among similar titles to give you a little confidence.
  • What are the top-selling books doing right? There is an established audience for these books. Study these books to see what tends to attract this audience.
  • What are the ‘rules’ of the genre? For example, is it necessary for romance novels to have a happy ending, or what kinds of character flaws can the protagonist get away with? In order to have wide appeal, it’s important to understand the interests of the audience.
  • Is there a well-defined browse category for the type of book you’re writing? If there isn’t a category for the book, it will make it very challenging for shoppers to find it.
  • For fiction, study the kinds of plots and characterization that are successful in your genre. Those authors obviously did something right to attract readers.
  • For nonfiction, study the depth and range of the content and the way that the material is presented in successful books in this subject. If you can improve over what’s already been done, this may attract readers.
  • Learn what types of writing may attract readers, like showing more and telling less. Can you see yourself writing with an appealing style?

(2) All authors should do some research while they write:

  • Even fiction requires research. For example, if you’re writing a battle scene, research the weaponry to see what is or isn’t feasible; you can even find suggestions for effective ways to describe a battle scene. In fantasy, although you may defy the laws of physics to some extent, you still need to be consistent, so you must devise a viable set of rules; research can help with this.
  • Research names of characters. See what names are already in use, what meanings a given name may suggest to readers, etc.
  • Check your own storyline and characterization for continuity and possible contradictions. Your readers are likely to notice such issues.
  • Ensure that you’re using the right word, spelling, punctuation, grammar, etc. In this digital age, it’s easy to find an explanation of when to use ‘effect’ or ‘affect,’ including examples of each, or whether the ? or ” should come first. Take a moment to check this. Or, if you’re writing is on fire and you just can’t stop, at least make a small note. For example, you might write <right word?> or <punctuation> in the middle of the paragraph to remind you to check on this later. Then you can search for <’s when it’s time to edit.

(3) Before you make your packaging, research the covers, blurbs, and Look Insides of top-selling books similar to yours.

  • What kinds of covers are readers accustomed to seeing in this genre? These are the types of covers that are attracting this audience. If the cover attracts the wrong audience, nobody will buy the book.
  • Look for important differences in cover design between similar sub-genres. For example, how do contemporary romances, historical romances, teen romances, erotica, etc. look different?
  • What color schemes are successful in this genre? Colors often have specific meanings. For example, a deep blue may be used with financial books to represent trust, while red is popular in romance because it suggests passion.
  • How long are the blurbs? How do the blurbs of top sellers signify the genre and arouse the reader’s curiosity? How much of the story do they give away? Studying effective blurbs can help you improve your own blurb writing.
  • Traditionally published books usually have very professional Look Insides. They often include a few professional touches such as design marks, their copyright pages are very detailed, and they generally are quite appealing to look at structurally. Study these models and learn from them. Also study how the pages are numbered (which have Arabic and Roman numerals?), page headers (e.g. title on the odd pages and chapter names on even pages), how the front matter is organized, chapter breaks (do they include space at the top of the first page?), header styles, etc.

(4) Research can also help when you seek professional help:

  • If you’re looking for a cover designer, visit their websites, check their portfolios, see what other books they’ve designed covers for, see how many of those books are similar to yours, see if the styles or features of the other covers appeal to you and fit with your vision, find those books and see if they list the cover designer on the copyright page. How are the other books that the designer made covers for selling? If those sales ranks are poor, maybe the cover won’t have as much an impact as you’re hoping. Find books with covers you like and see if their cover designers are affordable.
  • Research stock images if you’re designing your own cover. There is so much material out there, try not to settle for an image that isn’t quite right; your potential readers will notice this.
  • If you’re looking for an editor, find books they’ve edited (and verify this) and check if they meet your satisfaction (and try to get a second opinion if this isn’t easy for you to judge). Try to exchange a few written emails and find other samples of the editor’s writing (a blog, for example).

(5) Research can also come in handy when it’s time to make publishing decisions.

  • If you’re looking for a publisher, research the candidates. Check out their webpages, then check out their books – especially, books from an author who has a status similar to yours (i.e. new small-time author, indie author who has already published a few times, etc.). Compare royalties, any services that they provide (which you can verify), etc. The same research can help whether you’re self-publishing or seeking a traditional publisher or agent.
  • When self-publishing, research the browse categories and keywords. Type keywords into Amazon and check the search results. As you start typing, you will see popular keywords show up. You want keywords that are highly relevant for your book, which are reasonably popular, and where your book has the potential to become visible in the search results – all three are very important. Look for top-selling titles similar to yours in the search results to see which keywords they are visible under. When you click on those titles, you can also see which categories they are listed in.

(6) Of course, if you want to become effective with marketing, you must research this, too.

  • The first step is to research the many different things you can do to market your book. There are numerous possibilities. What you hope to learn is what is most likely to be effective for your specific book to reach its specific target audience.
  • You also want to research your target audience. The more you can learn about the kinds of readers for whom your book is a good fit, the easier it will be for you to gear your marketing toward them. Your blog, fan page, and email allow you to interact with readers directly, but beware they probably didn’t show up hoping to be part of a survey; you have to be tactful and indirect and keep such endeavors rare and unobtrusive. You might be able to find information about some audiences by searching online, or discussing this with your colleagues.
  • As you try different things, analyze your sales reports to see if you can find any correlations between improved sales and new marketing techniques that you’re trying out. It definitely benefits you to discover what does or doesn’t seem to be effective.
  • Find top-selling authors – especially, if have recently begun with a status similar to yours – and explore their blogs, social media, etc. to see if you can learn any of the secrets to their success. And have the sense to only try out ideas that seem scrupulous. 🙂

Note that sales rank can vary over time. A book might have a sales rank of 200,000 today because it just sold a copy, whereas it might usually be ranked in the millions. So monitoring rank over the course of a week can be helpful. Also, a book may have been a top seller a couple of years ago, but might be in the millions now. Check the publication date, too.

Chris McMullen, self-published author of A Detailed Guide to Self-Publishing with Amazon and Other Online Booksellers

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Jul 10 2013

Branding Sounds for Authors

Branding Sounds Pic

Authors primarily strive to brand an image (front cover, author photo, or logo) and a few words (short title, author name, or strapline).

It’s important to realize that sounds can be branded, too.

When you say the words “ee eye ee eye oh” aloud, does the song “Old McDonald Had a Farm” come to mind?

http://en.wikipedia.org/wiki/Old_MacDonald_Had_a_Farm

If you say “fee fie foe fum,” chances are that you will think of the story “Jack and the Beanstalk.”

http://en.wikipedia.org/wiki/Jack_and_the_Beanstalk

The greeting “na-nu na-nu” was very well branded in the sitcom, Mork & Mindy, featuring Robin Williams as an alien.

https://en.wikipedia.org/wiki/Mork_%26_Mindy

You may recognize “nyuk nyuk nyuk” from Curly of The Three Stooges.

Those are some sounds from the content. But there are other ways to brand sounds besides coming up with a unique sound that gains wide appeal.

Another way to brand a sound is with a slogan, strapline, title, or subtitle that has a catchy jingle to it.

The books in the Pinkalicious series all end with –icious.

http://amzn.com/0060776390

C I N: “Lynn, Lynn, the city of sin. You never come out the way you went in.” is a book with a title that features a catchy jingle.

http://amzn.com/1451539584

A widely popular book title that rhymes is The Cat in the Hat.

http://amzn.com/039480001X

Especially, with children, the word’s might just be silly, but fun to say, as in Chitty Chitty Bang Bang.

http://amzn.com/B0011EU0NG

Consider the possibility of branding sounds through your characters or in your titles, for example. When branding sounds in the title, you must also consider the target audience; childish noises, for example, probably work better in titles for children’s books than serious adult books.

Chris McMullen, self-published author of A Detailed Guide to Self-Publishing with Amazon and Other Online Booksellers

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